Jared Goralnick's dashboard

Jared Goralnick replied on October 14, 2009 23:01 to the idea "How to send email in Outlook but not download new mail" in SET Consulting:

That's a great tip, Jerome! Thanks for sharing : ). It won't work for users of Microsoft Exchange who go offline, but they can achieve a similar end by switching to online mode very quickly--the sending will always take place before all other sync's.

Cheers!

Jared Goralnick replied on July 13, 2009 10:28 to the problem "The SMS is not working although I upgraded my account!!!!!" in SET Consulting:

Hi Madkour,

Sorry it's not working for you. Please send an email to support@awayfind.com with your account email address and the phone number, and we'll see what the problem is. If SMS ends up not working, don't worry--we'll refund your payment.

Jared

Jared Goralnick set one of Jared Goralnick's replies as an official response to "Making it clickable" in SET Consulting

Jared Goralnick replied on June 23, 2009 13:30 to the question "Making it clickable" in SET Consulting:

Hi Jacqueline,

Because Outlook uses text formatting (not HTML formatting) in their out of office message setup window, you won't be able to see that the URL is hyperlinked. However, when people receive it, the URL will in fact be clickable.

To be especially certain that the URL is clickable, I recommend putting a space before and after it (even if it's on its own line) as some email programs will not make links clickable if they're not surrounded by spaces (Microsoft Outlook being one such email program).

I hope that helps!

Cheers,
Jared

Jared Goralnick replied on June 20, 2009 21:35 to the question "don't want email from you anymore" in SET Consulting:

Hi,

I've gone ahead and removed your account.

Best,
Jared

Jared Goralnick replied on June 19, 2009 18:05 to the question "don't want email from you anymore" in SET Consulting:

Hi,

You can certainly cancel your account at any time...if we don't hear back from you in 24 hours we'll go ahead and do that! Also, any mailing you get from us has unsubscribe links, if that helps. Sorry for any inconvenience.

Best,
Jared

Jared Goralnick replied on June 12, 2009 02:53 to the problem "Error: Could not open socket" in SET Consulting:

Hi Mark,

We were able to reproduce this on your account and it's all fixed now. Sorry about that! Our data center today had applied a firewall patch that, unbeknownst to us, affected users with captchas. Thank you for alerting us to it, and we'll also be re-architecting that page so if Recaptcha is ever down you won't be affected by it.

Jared

Jared Goralnick replied on June 12, 2009 01:46 to the problem "captcha" in SET Consulting:

Hi Polina,

We tried it on Firefox 3.0.10 on Ubuntu and it worked just fine. Could it be that you don't have JavaScript turned on? Or images displayed?

If you do have JavaScript on and it still doesn't work you might want to send the details about your problem to support@awayfind.com -- your exact browser version, linux version, etc.

Best,
Jared

Jared Goralnick replied on June 11, 2009 15:23 to the problem "captcha" in SET Consulting:

Hi Polina,

Thanks for letting us know about this. While we can't reproduce this on Windows or OS X, we have an Ubuntu desktop we'll test this on later today. We do use the standard recaptcha.net so this is surprising. Nonetheless, if you want a workaround, you can go to:

https://awayfind.com/admin/edit_conta...

and change the Spam Filtering option to "Display Personal Question" and the problem should go away as that uses a different technology.

Sorry for the trouble, but if nothing else the workaround will definitely eliminate the problem for you :).

In the mean time, we'll work on this!

Jared

Jared Goralnick replied on May 06, 2009 14:18 to the question "What is the SMS service provider I choose to get text sent to a Google Voice phone number?" in SET Consulting:

Hi Chris and Paul,

Could you send your real phone number, carrier name, and Google Voice phone number to support@awayfind.com? We have a few tests we'd like to run.

Best,
Jared

Jared Goralnick replied on May 05, 2009 04:37 to the question "What is the SMS service provider I choose to get text sent to a Google Voice phone number?" in SET Consulting:

I hate delaying responses--this is still absolutely on my radar.

I just want you to know that I've been following up with our provider on this and trying to get at least a definitive answer on why we are unable to offer Google Voice SMS to our pro users. I'll be back in touch.

Jared Goralnick replied on April 29, 2009 15:29 to the question "What is the SMS service provider I choose to get text sent to a Google Voice phone number?" in SET Consulting:

Hi Chris,

I've found some not-very-good news searching the web, and also submitted a trouble ticket to our SMS provider--since we do use genuine direct SMS through Clickatell for our paid account-holders.

Google has made this very difficult by not providing email to SMS support, which doesn't make much sense considering that GrandCentral allowed it, and their service is more through data rather than traditional mobile networks.

I found similar comments at places like:
http://getsatisfaction.com/notifyme/t...
http://forum.digsby.com/viewtopic.php...

I'll keep you in the loop. I'm not sure why Google's approach is as non-standard as it appears to be.

If you've paid for your account for this specific feature, after you downgrade to Basic, please shoot support@awayfind.com a quick note and we'll send a refund.

Best,
Jared

Jared Goralnick started following the question "Google Voice SMS Support?" in notify.me.

Jared Goralnick replied on April 29, 2009 14:54 to the question "What is the SMS service provider I choose to get text sent to a Google Voice phone number?" in SET Consulting:

Hi Chris,

We're still badgering Google to upgrade our Grand Central accounts to Google Voice...as it gets difficult to test without an account. But that being said, could you try going to this page and seeing if you can receive SMS from it:

http://www.clickatell.com/products/te...

Thanks!

Jared Goralnick replied on March 30, 2009 16:25 to the question "SMS Verification Message Not Received on Verizon Wireless Phone" in SET Consulting:

Hi Russ,

Sorry we didn't get to your message over the weekend. We've gone ahead and sent you some test messages and explained what we believe to be the resolution to your problem via email. I hope that helps!

And as a head's up to other users, AwayFind has been and is still working fine with Verizon SMS so far as we know.

Best regards,
Jared

Jared Goralnick replied on March 18, 2009 04:28 to the question "What is the SMS service provider I choose to get text sent to a Google Voice phone number?" in SET Consulting:

Hi Paul,

Apologies for the delay, we were at South by Southwest, working on more cool features for the product.

You are correct that Google SMS is different. But the benefit you are describing is the ability to store and track your SMS messages. What I’m simply pointing out is that all your AwayFind messages are emailed to you in a richer format, which is equally searchable from Gmail or any other email application. If you are not using Gmail at present to manage your Google Voice activities, I imagine that integration will come in the future for Gmail--for now you could simply label AwayFind messages in Gmail.

We will of course do our best to support a variety of providers, and may support Google Voice. Fortunately, at present you can use the Pro version of AwayFind and choose the “Other” option and you will be able to send SMS messages to Google Voice. In the mean time, the workaround above will hopefully help our free users.

Best,
Jared

Jared Goralnick replied on March 16, 2009 05:44 to the question "What is the SMS service provider I choose to get text sent to a Google Voice phone number?" in SET Consulting:

Hi Paul,

We haven't yet tested this but will let you know. However, if I understand things correctly, you don't need to do anything differently: just set up AwayFind to send an SMS to your cellphone (which has its own phone and provider) and configure an email to your email account. Google Voice is giving you an online copy of your SMS...but AwayFind already emails you that same message in an easier to read view.

Could you let me know what you're trying to accomplish that we don't presently enable? Is it the ability to have Google Voice redistribute a message to multiple cell phones?

Thanks,
Jared

Jared Goralnick replied on February 16, 2009 19:10 to the question "Text Messages not Delivered" in SET Consulting:

Please send us your awayfind page link and cell phone number to support@awayfind.com. We'll do our best to take care of you once we've looked at your account.

Cheers!

Jared Goralnick replied on February 16, 2009 19:09 to the idea "New Idea for Delegating" in SET Consulting:

Hi, we're considering adjusting the reply-to address, thanks for the suggestion! Could you explain what you mean by "allow to add a template when delegating the email"?

Jared Goralnick replied on February 02, 2009 21:49 to the question "Why cant I get SMS messages on my HElio phone after its already been verified?" in SET Consulting:

Please send us your awayfind page link and cell phone number to support@awayfind.com. We'll do our best to take care of you right away :-).

Cheers!