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Jason Snyder replied on August 25, 2009 12:58 to the question "Can't download purchased CS4 upgrade, nor get anyone on the phone to help me" in Adobe:
Update: Received an impersonal emailed response from Adobe saying I should call customer service. I guess I should spend another 5 hours on hold again today. Anyone from Adobe here to help? Anyone from Adobe alive?-
Jason Snyder replied on August 24, 2009 20:53 to the question "Can't download purchased CS4 upgrade, nor get anyone on the phone to help me" in Adobe:
Gave up with customer service after 5 hours (yes, 5 hours) on hold. Still unable to even begin download. Placed a new order for disks and now pray I can get a refund on the original download order. Seems like people are waiting months for their refunds, based on many comments on Adobe's forums, with Adobe unresponsive. Wow. -
Jason Snyder asked a question in Adobe on August 24, 2009 15:37:
Can't download purchased CS4 upgrade, nor get anyone on the phone to help meI have been trying for 3 hours to download a purchased upgrade from Adobe, and I can't get anyone on the phone to help me. I've spoken to 3 people, each of whom knows nothing and keeps transferring me to yet another person, with an average hold time of 20 minutes each (it's been half an hour as of now with the latest transfer).
Now I'm scared because the internet is filled with people who seem to be at best abused, and at worst ripped off by Adobe's lack of customer service and seemingly needless delays. What the hell happened to Adobe? They used to have great customer service.
