JasonL's dashboard

JasonL replied on December 01, 2008 14:55 to the problem "SPFW slow/killing file copying across windows network - please help" in Sunbelt Software:

Hello Crobin,

Follow the below instructions to make sure SPF is set up for Home Networking. Under Network Security, Under Applications, make sure you have Any Other Applications set to ask for both Trusted and Internet in, and permit for both Trusted and Internet out.

Also under Network security, under applications, make sure Windows File and Printer Sharing Trusted In and Trusted Out are set to Permit.

Under Predefined, change other ICMP packets set to permit for trusted and Internet. Also Broadcast,those need to be set to permit as well. Under the trusted area tab, make sure you have a check mark in all of the available options. Under Advanced tab, make sure you have Gateway Mode enabled.

If you are still having problems after making these changes, just let us know.

Regards,
Jason Layman

JasonL replied on December 01, 2008 14:50 to the question "A Really Great Title" in Sunbelt Software:

Hey John,

Thanks for letting us know. The Get Satisfaction Site tends to cut short links for some reason. I'm glad you got it working though. If you notice anything else like this, just let us (the community) know.

Regards,
Jason Layman

A comment on the question "Risk definition update has failed" in Sunbelt Software:

Scrumpy_Jack,

3.1.2416 is the most recent program version. VIPRE was probably trying to upgrade the software not the definitions. Just hit Ok on that update and it should take you through the software upgrading process. If you encounter any problems, just let us know.

Regards,
Jason Layman – JasonL, on December 01, 2008 14:44

JasonL replied on December 01, 2008 14:39 to the question "have an issue trying to print to a Netgear print server (ps110)" in Sunbelt Software:

Hello pjm,

It could be getting blocked in a few areas, so lets try this one first. Under Network Security, under the Applications tab, change Any Other Applications to ASK for both Trusted and Internet in and out. (If you click on the Xs or check marks, they will change.) Now try to print. For each popup you get, select 'Create a rule' and then click 'Permit' There may be a few you have to do this for. After the printing goes through, then go back into Network Security and change Any Other Application back to DENY, PERMIT, DENY, PERMIT.

If that dies not work, then under Network Security, under the Applications, make sure Windows File and Printer Sharing Trusted In and Trusted Out are set to Permit.

Also, under the Predefined tab, change other ICMP packets set to permit for trusted and Internet? How about Broadcast under that section too? Those need to be set to permit. Under the trusted area tab, make sure you have a check mark in all of the available options. Under Advanced tab, make sure you have Gateway Mode enabled.

If this does not take care of the problem, please let us know.

Regards,
Jason Layman

JasonL replied on December 01, 2008 14:27 to the question "Setting up a Rule to allow Remote Desktop Inward" in Sunbelt Software:

Hello Bazzer,

First make sure you are on the most recent version of the firewall. The current version is, 4.6.1861.

If you are not on the latest version, you can download it from the link below.

SPF 4.6.1861 Install:
http://go.sunbeltsoftware.com/?linkid...

If you are on the latest version already, try turning off NIPS under the 'Intrusions' tab. I believe this is what is probably blocking remote desktop. If it is NIPS causing the problem, go under the 'Advanced' section in NIPS and turn off the medium intrusions.

If this does not solve the problem, please let us know.

Regards,
Jason Layman

JasonL replied on November 24, 2008 15:35 to the problem "Windows Live Messenger error 80072745 with SPF running." in Sunbelt Software:

Thanks for letting us know Andy. Do you happen to know what registry entries needed to be changed and for what program?

Regards,
Jason Layman

JasonL replied on November 24, 2008 15:31 to the problem "thunderbird unable to send email" in Sunbelt Software:

Even,

Is this a Gmail account you are using in conjunction with Thunderbird?

~ Jason

JasonL replied on November 24, 2008 15:12 to the question "Why does sunbelt firewall not work with cisco vpn?" in Sunbelt Software:

Wfausa,

Thanks for letting us know. Did you install SPF in Advanced Mode?

Under Network Security, if you uncheck the 'Enable Network security module' check box. Does the problem remain?

Regards,
Jason Layman

JasonL replied on November 18, 2008 18:21 to the question "ibm db2 dts empty format string dos attempt" in Sunbelt Software:

That sounds good, let me know how it goes.

~ Jason

JasonL replied on November 18, 2008 15:46 to the question "Why does sunbelt firewall not work with cisco vpn?" in Sunbelt Software:

This may have something to do with the drivers. Make sure your version of SPF is up to date. The current version is 4.6.1861. You can download this version from the link below. If you need any further assistance, please contact our support department at support@sunbeltsoftware.com with your System Information.

SPF 4.6.1861:
http://go.sunbeltsoftware.com/?linkid...

System Information:
Please go to Start/Run and type in 'msinfo32.' Click Ok. Now go to the File Menu and choose Save. Save this export to your desktop and call it system information. Once it is done, please attach this file to your email to support.

Thanks,
Jason Layman

JasonL replied on November 17, 2008 21:53 to the question "ibm db2 dts empty format string dos attempt" in Sunbelt Software:

If you want you can turn off the logging or specify what exactly you want logged. It should keep the thrashing to a minimum. Unless of course you want to track everything. ;)

Under the Logs & Alerts tab, then the Settings tab, you can turn all the logging off or go into the advanced setting and specify what exactly you want logged.

Regards,
Jason Layman

JasonL replied on November 17, 2008 18:58 to the problem "SPF - bad czech accent/diacritics and much more" in Sunbelt Software:

DuckDaffy,

You are correct in your assumptions. Unfortunately SPF is unable to handle foreign characters at this time. We will definitely look into this and see if we can get it changed in future versions.

Regards,
Jason Layman

JasonL replied on November 17, 2008 18:52 to the problem "Computer blue screen of death due to application error sbpf.sys" in Sunbelt Software:

Vangellis,

When Windows crashes in this manor it should automatically create a Memory dump file in your C:\Windows directory. Look in this directory for a file named 'Memory.dmp' Is it possible that you could send us this file? If you need any further assistance, or if the file is to large to send through email, just contact our support department at support@sunbelt-software.com and we'll be able to help you out.

Regards,
Jason Layman

A comment on the question "Why after installing VIPRE is my computer slow?" in Sunbelt Software:

Khorgan,

Can you please send us your System Information file? We'll take a look at what may be causing this.

System Information:
To get your System Information file go to Start/Run, type in ‘msinfo32’ and click Ok. Now go to the File Menu and choose Save. Save this export to your desktop and call it system information. Once it is done, please attach this file to an email and send it to support@sunbelt-software.com.

Thanks,
Jason Layman – JasonL, on November 17, 2008 18:45

JasonL replied on November 17, 2008 18:39 to the question "Why does sunbelt firewall not work with cisco vpn?" in Sunbelt Software:

Npeuraharju,

In the 'Logs & Alerts' tab under the NIPS section, do you see any entries in there regarding your vpn being blocked? If you do, we may be able to edit your configuration to get this working for you.

Regards,
Jason Layman

JasonL replied on November 17, 2008 18:35 to the problem "Pause function and smaller updates required" in Sunbelt Software:

Gerhard,

I set this up as a feature request with development to see what they can do. A pause button would help for people in your situation. We'll see if we can get that added in.

Regards,
Jason Layman

JasonL replied on November 17, 2008 18:19 to the question "ibm db2 dts empty format string dos attempt" in Sunbelt Software:

Ronzie,

Some of the NIPS medium intrusions can be from legit places, however it's hard to tell sometimes if it is or isn't malicious in nature. If you notice anything being blocked, such as Windows updates, then we can reconfigure your rules to allow that through. If everything that you use regularly is working fine with these intrusions blocked, then the firewall is doing its job. If you want to do a little digging you can probably pinpoint exactly where those intrusions are coming from. The IP address you listed seems to be coming from a MS web site like you mentioned, but the page it's referring does not exist and is not responding to ping requests, so you probably want to leave this blocked. If you have anymore questions, feel free to give us a call at; 877-673-1153 9am-6pm est.

Regards,
Jason Layman

A comment on the question "Some active protection disabled !!" in Sunbelt Software:

Gerald,

Do you have any other program running real time protection? If so, try turning off the active monitoring portion of the program and see if things clear up.

Regards,
Jason Layman – JasonL, on November 12, 2008 22:08

JasonL replied on November 11, 2008 21:18 to the problem "Microsoft Update error when using SPF: 0x80072EE2" in Sunbelt Software:

Nikola,

Can we get a screen shot of that error from you as well as your system information? You can send the files to our support department at, support@sunbelt-software.com. We'll look into this and figure out whats going on.

Below are the instructions for obtaining your system information.

Go to Start/Run and type in "msinfo32" and click Ok. Now go to the File Menu and choose Save. Save this export to your desktop and call it system information.

Regards,
Jason Layman

JasonL replied on November 11, 2008 15:13 to the problem "Microsoft Update error when using SPF: 0x80072EE2" in Sunbelt Software:

Nikola,

I'm sorry for the late response. If you upgrade to to most recent version of the firewall you shouldn't receive this problem. You can download the latest version from the link below.

http://go.sunbeltsoftware.com/?linkid...

Regards,
Jason Layman