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JasonL replied on November 11, 2008 15:03 to the question "Some active protection disabled !!" in Sunbelt Software:

Pondejim,

I saw you had another post where it was suggested that you upgrade to VIPRE version 3.1.2416. This problem was addressed with this new build as well. If you continue to experience this same problem with the new build, please let us know.

Regards,
Jason Layman

JasonL replied on November 11, 2008 15:03 to the question "Some active protection disabled !!" in Sunbelt Software:

Pondejim,

I saw you had another post where it was suggested that you upgrade to VIPRE version 3.1.2416. This problem was addressed with this new build as well. If you continue to experience this same problem with the new build, please let us know.

Regards,
Jason Layman

JasonL replied on November 10, 2008 15:26 to the problem "SPF gives blue screen when trying to play videos" in Sunbelt Software:

Shaddow,

You can download the most recent version of Sunbelt Personal Firewall from the below link. If you have any problems with this new build please let us know.

SPF 4.6.1861 Link

http://PSC.sunbelt-software.com/SPURS...

Regards,
Jason Layman

JasonL replied on November 07, 2008 16:21 to the problem "SPF gives blue screen when trying to play videos" in Sunbelt Software:

Kficzol,

If you experience any problems with this new build, just let me know or you can contact our support department at support@sunbelt-software.com. Phone # 877-673-1153.

Regards,
Jason Layman

JasonL replied on November 05, 2008 16:49 to the question "Bsod with spf" in Sunbelt Software:

Alan, Geoced,

We have a new build of the firewall that may fix some of these issues. Give this version a try and let me know if you experience the same result.

SPF 4.6.1861:

http://PSC.sunbelt-software.com/SPURS...

Regards,
Jason Layman

JasonL replied on November 04, 2008 18:57 to the problem "Vipre upgrade error 1720" in Sunbelt Software:

FiftyStars,

Sorry for the delay, this may be due to a scripting error. Please install the below to resolve your issue:

Install the correct one for your operating system.

Microsoft Windows scripting file for XP: http://tinyurl.com/yu4xkf

Register VB in Vista: http://apollo.sunbelt-software.com/ih...

Regards,
Jason Layman

A comment on the problem "thunderbird unable to send email" in Sunbelt Software:

Mostinc,

I will bring this up to development. It seems like we may need to add in another option for people who have an SSL account and non-SSL account through the same email client.

~ Jason – JasonL, on November 04, 2008 18:53

A comment on the question "Active Protection fixes for performance and e-mail in VIPRE ?" in Sunbelt Software:

JJS,

We are in the process of testing this out. However if you wanted to send us a video, you can send it to support@sunbelt-software.com and we'll check it out. Just put Attn: Jason Layman in the subject line.
Thanks,
~ Jason – JasonL, on November 04, 2008 15:51

A comment on the question "With VIPRE installed laptop comes out of hibernation and starts up by itself" in Sunbelt Software:

Alan,

This is something I have suggested a few times. I'll see what we can do about changing some of these settings around. We just need enough people backing up this idea. ;)

~ Jason – JasonL, on November 04, 2008 15:46

A comment on the question "With VIPRE installed laptop comes out of hibernation and starts up by itself" in Sunbelt Software:

Edward,

If you have the 'Wake from sleep on scheduled scans' option enabled, it will wake your computer from any form of unconscious state to run a scheduled scan. For desktop computers, VIPRE will wake the computer for updates, then return it to it's previous state no matter what this option is set at. For laptops, it will disable the scheduled scans as well as the updates if you have the second option enabled. I'll see what we can do about phrasing this better, or explaining it differently.

Regards,
Jason Layman – JasonL, on November 03, 2008 22:52

JasonL replied on November 03, 2008 22:31 to the question "With VIPRE installed laptop comes out of hibernation and starts up by itself" in Sunbelt Software:

Niall,

I'm glad VIPRE is working better for you now. Sorry about the time it took to get the hibernation issues resolved and the trouble it has caused. The software update will roll around to you eventually. The reason why we don't update everyone all at once is so we don't end up locking up our servers with everyone connecting at the same time.

Regards,
Jason Layman

JasonL replied on November 03, 2008 22:24 to the question "Installation Problems" in Sunbelt Software:

Usually a 1720 error points to some sort of scripting problem. In this case a custom action which is run by VB. Are you running Windows XP or Vista?

If you are running XP then go to the following Microsoft site to make sure you are up to date with VB Scripting. http://tinyurl.com/yu4xkf

If you are on Vista, run the below batch file to enable VB scripting. http://apollo.sunbelt-software.com/ih...

Regards,
Jason Layman

JasonL replied on November 03, 2008 22:15 to the question "Active Protection fixes for performance and e-mail in VIPRE ?" in Sunbelt Software:

JJS,

Thanks for letting us know. Unfortunately, I'm not sure how much we can do about this at the moment, but I'll let development know. VIPRE will have to go through its regular checks when you open any file. Naturally, large files are going to take longer. However, we'll see what we can do about improving this.

Regards,
Jason Layman

A comment on the question "Active Protection fixes for performance and e-mail in VIPRE ?" in Sunbelt Software:

The change log had been added under the 'Users Guide' portion of the web site for VIPRE and CounterSpy.

http://www.sunbeltsoftware.com/Home-H...

~ Jason – JasonL, on November 03, 2008 22:07

JasonL replied on October 31, 2008 19:29 to the question "Risk definition update has failed" in Sunbelt Software:

If the recent update did not fix your problem, (update version 3.1.2416) please contact our support department so we can get more information and investigate this further. You can contact us at support@sunbelt-software.com or call, 877-673-1153.

Regards,
Jason Layman

JasonL replied on October 31, 2008 19:20 to the question "Installation Problems" in Sunbelt Software:

Rja,

I'm sorry for the updating problem. It seems that the download may have been incomplete. In order to get around this, just redownload VIPRE from the link below and install it directly over your current version. If you need any further assistance, please let me know.

http://go.sunbeltsoftware.com/?linkid...

Regards,
Jason Layman

JasonL replied on October 31, 2008 19:14 to the question "Active Protection fixes for performance and e-mail in VIPRE ?" in Sunbelt Software:

Mksql,

The update should take care of the email issues and I haven't see any delays in the definitions updates as of yet. Unfortunately I don't have a copy of the full change log at the moment. I'll send up a suggestion to see if we can get that added to either the program itself or on the web site.

Regards,
Jason Layman

JasonL replied on October 31, 2008 19:08 to the problem "Automatic Updates in Counterspy 3.1 becomes disabled on PC reboot" in Sunbelt Software:

Did you have a ticket number with our support department? I'll make sure someone looks into this.

~ Jason

JasonL replied on October 31, 2008 19:04 to the problem "Automatic Updates in Counterspy 3.1 becomes disabled on PC reboot" in Sunbelt Software:

Ecodude,

I'm sorry for the frustration this is causing. What type of problems were you experiencing exactly? If you contact our support department they will be able to further assist you in this matter. You can contact us at 877-673-1153.

Regards,
Jason Layman

A comment on the problem "manual and/or autoscans crash vista" in Sunbelt Software:

RSant,

Could you please send us your System Information so we can see what may be causing this.

To get your System Information, go to Start/Run and type in 'msinfo32'. Click Ok. Now go to the File Menu and choose Save. Save this export to your desktop and call it system information. Once it is done, please attach this file to an email and send it to support@sunbelt-software.com

Regards,
Jason Layman – JasonL, on October 28, 2008 18:06