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  • question

    javier.ruiz.garcia replied on October 18, 2009 11:19 to the question "Cannot install. Problem with Visual C++ redistributable." in BumpTop:

    javier.ruiz.garcia
    Found the solution.
    (It seems to be a somewhat common problem, and it affects many different pieces of software).

    1. Download the Windows Installer Cleanup utility.
    http://support.microsoft.com/kb/290301/

    2. Install it.
    3. Launch it. Scroll down and select any "Microsoft Visual C++ 2005 Redistributable" entries you see (should be only one).
    4. Select it, and remove it using the utility.
    5. Reinstall Bumptop
  • question

    javier.ruiz.garcia replied on October 06, 2009 04:42 to the question "Cannot install. Problem with Visual C++ redistributable." in BumpTop:

    javier.ruiz.garcia
    Thank you for your response!

    Nope, same thing happened.
    I went to Add/Remove programs, and did find a "Microsoft Visual C++ 2005 Redistributable". But when I tried to remove it, the same thing happened!! (see pic).
    The dialog says what I posted in the first message. "The feature you are trying to use..."

    The funny thing is I don't recall ever installing Visual C++ in this computer. Or maybe it got here with another program?

    Is this then an issue to be taken to other forums?
  • question

    javier.ruiz.garcia asked a question in BumpTop on October 05, 2009 07:30:

    javier.ruiz.garcia
    Cannot install. Problem with Visual C++ redistributable.
    Every time I try to install Bumptop, I get a dialog box that says
    Microsoft Visual C++ 2005 Redistributable
    The feature you are trying to use is located in a network resource that is not available.

    Click OK to try again or write in the following textbox an alternate path to a folder that contains the installation package "vcredist.msi"

    Use source:
    [Textbox with Browse button]

    ----------
    Of course if I click on OK it does not work. When I click on Cancel I get the error:
    ----------
    Error 1714. Cannot delete the previous version of Microsoft Visual C++ Redistributable. Please contact technical support group.
    [OK]
    -----
    And then:
    -----
    BumpTop.exe - Application error
    Application failed to initialize (0xc0150002). Click OK to close the application.
    ------
    And then Windows reports the application crashed:
    Firma con problemas:
    Nombre del evento de problema: APPCRASH
    Nombre de la aplicación: BumpTop.exe
    Versión de la aplicación: 1.1.4150.0
    Marca de tiempo de la aplicación: 4ac4eb3b
    Nombre del módulo con errores: ntdll.dll
    Versión del módulo con errores: 6.0.6002.18005
    Marca de tiempo del módulo con errores: 49e03821
    Código de excepción: c0150002
    Desplazamiento de excepción: 00009eed
    Versión del sistema operativo: 6.0.6002.2.2.0.768.3
    Id. de configuración regional: 2058
    Información adicional 1: 9d13
    Información adicional 2: 1abee00edb3fc1158f9ad6f44f0f6be8
    Información adicional 3: 9d13
    Información adicional 4: 1abee00edb3fc1158f9ad6f44f0f6be8

    I'm running Windows Vista Home Premium SP2 in Spanish (Mexico) on an Intel Core 2 Duo T8300 @2.4 GHz, 4GB on RAM, with an NVIDIA GeForce 8400M GS video card (Dell Inspiron 1420 laptop)