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  • question

    Jay Langdon asked a question in LinkedIn on July 23, 2008 16:30:

    Jay Langdon
    Linked Apart
    is it just me or is LinkedIn starting to fall apart? site features just don't seem to work correctly on a regular basis.
  • problem

    Jay Langdon replied on July 13, 2008 05:08 to the problem "Flagging - It's out of control" in LinkedIn:

    Jay Langdon
    Wow Sheila,

    It looks like LinkedIn is still up to their old tricks. I believe this is now my 4th time that my account has been restricted or suspended. No message, no warning, no explanation. Fine one moment then BAM, down the next. I wonder what mystery answer they'll come up with this time.
    Do you think this solves the problem? Mark it as solved
  • talk

    Jay Langdon started a conversation in LinkedIn on June 16, 2008 17:23:

    Jay Langdon
    Restrictions - excessively high number of profile views, you too?
    How many people have received this boilerplate?
    This has happened to me twice in four days, and frankly I'm about ready to jump ship.

    Oh, and for the record, I am definitely NOT using 1) automated or manual means to view an excessively high number of profiles or mini-profiles, and
    2) automated means to run searches to collect or store data obtained from our site.

    I am spending more time exchanging emails with customer service than on linkedin itself, who told me my account was fine just this morning. Sure, I could leave my linkedin account alone and let it sit there, but isn't the purpose of networking - to network actively...

    I'd love to know who else is having customer service issues with linkedin???

    "We have noticed a recent large number of page searches and profile views through your LinkedIn account. We are aware that you may be using an automated or manual process to systematically view LinkedIn web pages.

    The information within LinkedIn is provided by our users for usage on the site only. In order to protect user privacy, our User Agreement prohibits using either:

    1) automated or manual means to view an excessively high number of profiles or mini-profiles, and
    2) automated means to run searches to collect or store data obtained from our site.

    We have placed a restriction on your account until you agree to stop using these or similar methods to view pages on LinkedIn.

    We look forward to hearing from you to assist further. Please click and reply to update your ticket information by entering your text between the dash lines below.

    LinkedIn Privacy Team"

    Jay C. Langdon, SPHR
  • problem

    Jay Langdon replied on June 13, 2008 18:52 to the problem "Flagging - It's out of control" in LinkedIn:

    Jay Langdon
    Hi Sheilah,

    I just got hit with this one today:

    Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

    We will assume your issue has been resolved if we do not hear from you within 240 hours.

    Thank you for allowing us to be of service to you.

    Subject
    LinkedIn Account Information

    Discussion Thread
    Response (Brian F.) 06/13/2008 01:27 PM
    Dear Jay,

    We have noticed a recent large number of page searches and profile views through your LinkedIn account. We are aware that you may be using an automated or manual process to systematically view LinkedIn web pages.

    The information within LinkedIn is provided by our users for usage on the site only. In order to protect user privacy, our User Agreement prohibits using either:

    1) automated or manual means to view an excessively high number of profiles or mini-profiles, and
    2) automated means to run searches to collect or store data obtained from our site.

    We have placed a restriction on your account until you agree to stop using these or similar methods to view pages on LinkedIn.

    We look forward to hearing from you to assist further. Please click and reply to update your ticket information by entering your text between the dash lines below.

    LinkedIn Privacy Team

    Oh so fun...

    Now I do consider myself to be an active LinkedIn user, and I probably view 5-10 profiles a day, roughly the number of people that request connections with me. Nope, I don't use any automated processes. Fun, that LinkedIn Customer Service has responded to my "request" (what request) by suspending my account. Guess I'll need to be a Web 2.0 evangelist for another organization, and I was doing so well getting Arizona to sign up.

    Jay C. Langdon, SPHR
    Do you think this solves the problem? Mark it as solved
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