Jay Mathews's Profile

Recent activity

Jay Mathews replied on April 28, 2009 12:42 to the problem "Exporting Causes Crash. Can I still get the Video?" in Clearleft:

Rich,

Thanks for the quick reply. I do have the latest version of Silverback. I'll shoot you my contact info and you can let me know what we do next.

Thanks,

Jay

Do you think this solves the problem? Mark it as solved
Jay Mathews replied on April 27, 2009 14:53 to the problem "Exporting Causes Crash. Can I still get the Video?" in Clearleft:

I found the webcam video file, which is helpful. Are there any known workarounds for getting the file exported? I've tried exporting it 15+ times and every time it behaves the same way - it pauses for a moment, then crashes the application.

Thanks,

Jay

Do you think this solves the problem? Mark it as solved
Jay Mathews started following the problem "Exporting causes app to crash" in Clearleft.
Jay Mathews reported a problem in Clearleft on April 24, 2009 20:17:

Exporting Causes Crash. Can I still get the Video?
I have a specific session that crashes the application every time I try to export it. The session is no longer than any of the other sessions that I've been able to export without issue. Is there any way for me to get to the raw video file? I need to provide it to my client.