Cory W.'s dashboard

Cory W. replied on November 11, 2009 21:50 to the idea "Offer a private version of Get Satisfaction" in Get Satisfaction:

This is why you use Zendesk and Zendesk Forums. It's a little more classic than GS, but gets the job done.

GS is very adamant about being public, and I think it'll limit their growth. We like them, but you have to buy into the everything-online-transparency mantra.

We also do not like how users are essentially joining a group of collective GS forums -- doesn't seem that useful to us, but it does seem useful to GS. I think the Power-To-The-Users mantra is a cover. In the end they need to see that the business needs to succeed and they'll just lose the higher end business.

Great Web2.0-ish tool though our users think it's a bit too much going on. We still like it enough to use it.

Cory W. shared an idea in talk2.us on October 22, 2009 18:30:

Allow feedback for transcription quality

Desktop app should allow reporting of bad or good transcription with thumbs down/up per message

Cory W. replied on October 21, 2009 19:59 to the question "Did Overhead get discontinued?" in Get Satisfaction:

Thanks. A little buried but probably appropriate. I did notice you have to go in and manually update it then it starts doing it regularly.

Cory W. marked one of Amy Muller's replies in Get Satisfaction as useful. Amy Muller replied to the question "Did Overhead get discontinued?".

Cory W. replied on October 17, 2009 01:02 to the problem "Company Admin Trying to Remove 'Products and Services' refused" in Get Satisfaction:

For what it's worth, I would suggest you be able to combine two categories of products and services into 1. Or if you delete 1 entirely, you can specify another product or service to replace it with.

Cory W. asked a question in Get Satisfaction on October 17, 2009 01:01:

Did Overhead get discontinued?

Did Overhead get discontinued? I see the settings for it in my admin panel but don't see how one would look at it. My test seems to work well, but I don't see where that pulls into GS.

Cory W. started following the question "is overhead broken?" in Get Satisfaction.

Cory W. started following the question "is overhead broken?" in Get Satisfaction.

Cory W. replied on October 17, 2009 00:49 to the idea "Removing tweets from Overheard" in Get Satisfaction:

I agree. We have a "2" in our name and a lot of kids are text-talking now and our name shows up in slang phrases. As much as I admire GetSatisfaction's transparency mantra, paying customers should have a bit more control and be trusted to not do evil.

Cory W. shared an idea in talk2.us on October 17, 2009 00:06:

Add tell a friend to app

You should be able to tell a friend directly from the app. That could be as simple as popping over to Mail with a prefilled message with a link to the app. Or, could push email or phone # back into the Talk2Us system to send a referral message. Or both. Just some way to follow up with a friend if you showed it off to them...

Cory W. shared an idea in talk2.us on October 17, 2009 00:03:

Reload icon should be used.

Reload button should be the reload icon

Cory W. shared an idea in talk2.us on October 17, 2009 00:02:

Add in visual voicemail must-have features that are missing

The voicemail experience should build on apple's own visual voicemail. There are couple of features missing from Talk2Us functionality on the iPhone:

1. You should be able to play a message from the main screen without selecting the message and waiting for the next screen and data to load, then hitting play. Play button should appear on the left when a message is selected.

2. Trashed messages should go to a Deleted Messages folder for retrieval for a period of time. Would prevent having to add a confirm to the trash icon, which can be a bit touchy and prone to hitting on beta 4.

Cory W. shared an idea in talk2.us on October 16, 2009 23:55:

stop/play too small on playback screen

After touching a voicemail on main screen, expanded play screen appears. Stop and Play buttons are too small. Stop button often conflicts with the forward button or call button if you happen to fat finger and miss it.

The play button can also cause you to hit the trash button. And the trash button instantly deletes the message with no chance of recovery

Cory W. shared an idea in talk2.us on October 16, 2009 23:52:

Length of recording line should be labeled and more useful

Length of recording line should be identified with a max time defined on the right, which I assume is what it's for. Nice to have a current recording time counter, but not necessary. Nice to have a actual recording length appear once stopped, but not required.

Cory W. shared an idea in talk2.us on October 16, 2009 23:51:

SMS, Email, Phone sliders should be repositioned and clarified

SMS, Email and Phone sliders should be YES / NO and should default to email YES, SMS NO and Phone NO (or secondarily, allow defaults to be specified in Settings, which may frankly be better).

These buttons should also be repositioned for greater functionality, perhaps all in a vertical column.

The word 'phone' should potentially be more clear -- like 'outbound phone call' or 'outbound call'

Cory W. shared an idea in talk2.us on October 16, 2009 23:48:

Record and Play buttons and functions should change to be more useful and prominent

Make it easier to play and record and stop play and stop record by increasing the size of the buttons and reposition them . These are major command buttons. Also make it clear when you record, that if you stop and record again, your prior recording will be erased.

Cory W. shared an idea in talk2.us on October 16, 2009 23:46:

Delete the graphic on the send page for voice entry

What's the graphic on the top half of the screen do? Looks like it doesn't do anything, so I say remove it. Use the space to reorganize the bottom half of the screen. Even if it was supposed to be a volume level or audio graphic, seems not useful.

Cory W. shared an idea in talk2.us on October 16, 2009 23:43:

Send screen contact entry could be more functional

When you send a voice message in beta 4, it's unclear where to put your contact if you start from scratch. Why can't you just start typing it in? The plus sign lets you add it from contacts, which is fine I guess but typing with autolookup like mail or messaging would be best

Cory W. shared an idea in talk2.us on October 16, 2009 23:36:

Send screen shouldn't pop a menu at first

The send button pops a 3 button menu. This is awkward, it should go to 1 screen, then let me toggle whether I'm going to record my voice or type

Cory W. started following the problem "Company Admin Trying to Remove 'Products and Services' refused" in Get Satisfaction.