Jeremy Harper's dashboard

Wade Simmons replied on March 26, 2008 19:57 to the problem "Facebook fetching error" in SocialThing:

This should be resolved now. If you disabled "Include my activities" as a workaround, you can re-enable it again.

EmilLassen replied on March 24, 2008 18:21 to the problem "Facebook fetching error" in SocialThing:

It is working now ;)
thanks for fixing the bug so fast :D

Wade Simmons replied on March 24, 2008 17:21 to the problem "Facebook fetching error" in SocialThing:

groovemonkey: we have found the issue that was affecting you. We are working on a fix, but if you want it to work for now you can disable "Include my activities" in the Lifestream settings. I'll post an update when the fix is deployed.

Matt Galligan replied on March 24, 2008 15:08 to the problem "Facebook fetching error" in SocialThing:

I'll make sure our devs look into it today...I'm not sure why this is happening...maybe they know

groovemonkey replied on March 24, 2008 14:06 to the problem "Facebook fetching error" in SocialThing:

also same issue, beginning yesterday. continued this am even after deleting facebook and re-adding it to my account settings.

Jeremy Harper replied on March 24, 2008 13:46 to the problem "Facebook fetching error" in SocialThing:

I've started getting this error too. It worked fine yesterday afternoon, but quit working yesterday evening.

Non-Sequitur replied on January 09, 2008 00:54 to the problem "How do I have Sandy send regular plain text emails so that certain forwards will not mangle the message?" in I want Sandy:

I am actually using BES and BIS...Both have the issue.

gdziengel replied on January 09, 2008 00:07 to the problem "How do I have Sandy send regular plain text emails so that certain forwards will not mangle the message?" in I want Sandy:

Just a heads up here, I forwarded those messages this morning. I agree it does sound like a BIS bug, so you may not get any info from them at all. I'd be interested to hear either way.

George replied on January 08, 2008 15:03 to the problem "How do I have Sandy send regular plain text emails so that certain forwards will not mangle the message?" in I want Sandy:

Marshall,

As I just posted in the other thread on this (http://getsatisfaction.com/iwantsandy...), my BB has no trouble sending and receiving invitations associated with both Outlook based on an Exchange Server and gMail/Calendar. In fact, it was so good at picking them up that I had to make my Outlook request go through my att.blackberry.net address because my gMail account kept cherry picking them as they went by, adding them to gCal, and creating a kind of feedback loop.

So, I think we're not getting the full story from that BB help post after all.

I sent help@iwantsandy some examples of my problem emails yesterday, I don't know if you got them or if they were helpful.

Jim replied on January 08, 2008 04:35 to the problem "How do I have Sandy send regular plain text emails so that certain forwards will not mangle the message?" in I want Sandy:

I have been using Sandy with my personal e-mail on my BB, so this is basically BIS. I tried forwarding a message with attachments to my work address, sending it back to my same BB but forcing it through the BES at the office, and it displayed properly. So the BES is obviously able to handle the attachments correclty.

This is another workaround for anyone accessing both personal and corporate e-mail on the same BB. Have Sandy mail to your work account, or at least forward any messages there that have this issue to let the BES take care of it.

Non-Sequitur replied on January 07, 2008 22:11 to the problem "How do I have Sandy send regular plain text emails so that certain forwards will not mangle the message?" in I want Sandy:

Great news. Can't wait to see it. I love getting the confirmations to make sure reminder and such went in correctly and cant wait to be able to use lookups in their full glory.

Thanks in advance.

Marshall Roch, an employee of I want Sandy, replied on January 07, 2008 20:35 to the problem "How do I have Sandy send regular plain text emails so that certain forwards will not mangle the message?" in I want Sandy:

Hi George,

Emails with attachments always use multipart/mixed, since the body of the message has a content type of text/plain while the attachment is something else (image/jpeg for a picture, text/calendar for iCalendar, etc.). multipart/mixed acts like a wrapper around these different content types.

So RIM's support document would imply that Blackberries can't open any emails with any sort of attachment (unless it's sent through a BES server). If that's the case, we'll probably have to add a way to disable attachments entirely, which stinks if you want to use the attachments on your computer.

As for iCal/gCal/etc, gCal's messages are even more complicated than Sandy's: multipart/mixed with multipart/alternative and application/ics parts, and the multipart/alternative contains text/plain, text/html and text/calendar parts.

It would be really interesting if you're able to open event invitations from Google Calendar... To try it, create a new event in gCal and add your email address as a guest in the right column.

Marshall

George replied on January 07, 2008 19:52 to the problem "How do I have Sandy send regular plain text emails so that certain forwards will not mangle the message?" in I want Sandy:

To clarify, the BB message browser shows _no_ text in the message. The only thin there is that x-rimdevicecalendar attachment.

George replied on January 07, 2008 19:13 to the problem "How do I have Sandy send regular plain text emails so that certain forwards will not mangle the message?" in I want Sandy:

The BB help website says that the type of attachment we are all getting, "application: application/x-rimdevicecalendar", is due to this cause:
"The content type of the email message is MultiPart/Mixed. This indicates that the email message was sent using a combination of content types (for example, plain text combined with hypertext markup language (HTML)), rather than simply plain text or HTML. A BlackBerry device can only view an email message in plain text format." (From the page linked above.)
I don't know enough to understand why Sandy would take the confirmation email and call it out as mixed HTML/plain text when the reminder emails are seen as plain text without problem. I can only imagine that it has something to do with the way that the calendar attachment is built into the email. Is there some difference between the type of calendar event that ical/gCalendar/Outlook are sharing with each other individually and the one that Sandy is sending out to satisfy all three of them?

Rael Dornfest, an employee of I want Sandy, replied on January 07, 2008 19:08 to the problem "How do I have Sandy send regular plain text emails so that certain forwards will not mangle the message?" in I want Sandy:

Hi GDZiengel,

Again, sorry to be late to the conversation. If you still have those messages I would love to see them -- if you could forward them to help@iwantsandy.com and tag one of the subjects with "Attn: Rael" so I know to look out for it.

As was pointed out below, though, it does sound like a BB bug related to external email (external to a corporate BB server/BES service, that is). But that doesn't mean we won't take a gander and see what we can do to get you all fixed up.

Rael

Rael Dornfest, an employee of I want Sandy, replied on January 07, 2008 19:05 to the problem "How do I have Sandy send regular plain text emails so that certain forwards will not mangle the message?" in I want Sandy:

Hi Lastsh,

I don't see anyone responding on the BIS vs. BES question you posed. Although I did see a hint in a related Satisfaction conversation that at least George is using BIS. Jim, Non-Sequitur?

—Rael

Rael Dornfest, an employee of I want Sandy, replied on January 07, 2008 19:03 to the problem "How do I have Sandy send regular plain text emails so that certain forwards will not mangle the message?" in I want Sandy:

Hi George,

I'm a little confused by your mention of "HTML-mixing emails"... you should be receiving only plain text email messages with attachments and no HTML at all.

Rael

Rael Dornfest, an employee of I want Sandy, replied on January 07, 2008 19:02 to the problem "How do I have Sandy send regular plain text emails so that certain forwards will not mangle the message?" in I want Sandy:

Hi folks,

I'm not quite sure how, but I managed to overlook this thread entirely (grrr).

I'm paging through it right now and will response more in full when I've had a chance to take it all in.

Quick response though in the meantime... we definitely have a no-attachments toggle on our list to add to the settings. Not ultimately a "solution" per-se, but it should alleviate any discomfort your BlackBerry is having.

—Rael

Non-Sequitur replied on January 07, 2008 05:02 to the problem "How do I have Sandy send regular plain text emails so that certain forwards will not mangle the message?" in I want Sandy:

Rael & other Sandy employers,
This thread had been around for almost two months. By the show of posts in this thread it is quite a PITA to many of us and I seriously doubt we are alone. It is also preventing others I know from hiring Sandy. Is there any way this can be please be addressed. At the very least can we get an official response as to when this might be available?

Jim replied on January 05, 2008 20:22 to the problem "How do I have Sandy send regular plain text emails so that certain forwards will not mangle the message?" in I want Sandy:

I'm also frustrated with this. It is most annoying on look-ups, and is keeping me from relying on Sandy when out and about. Please make "Send attachments?" a configurable setting. And also a reserved tag so that you can control it (I wouldn't mind attachments when working in Outlook, but don't want them on the BlackBerry). E.g.:

Lookup whatever @noattachments

Please fix this. I love everything else about Sandy!