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  • problem

    A comment on the problem "Comcast Cable modem repeatedly rebooting" in Comcast:

    J. Eldridge
    AL,
    Good luck getting it fixed. I had the problem with a residential line too. You see that Comcast quickly replied in public, but after I sent the email as instructed, I never received any response. I followed up with another email which also never received a response. Finally after many calls to Comcast I got someone to rebuild my cable modem file and my modem has been working since then. However, this is the 3rd time I had this problem. My problem was solved once the file was rebuilt. Getting someone at Comcast to actually listen to your problem and try and fix it is a total crap shoot.

    Hope that you have better luck than me. Personally, I can't wait for AT&T Uverse to come to my area (supposedly by the end of the year). It will then be goodbye and good riddance Comcast! – J. Eldridge, on November 04, 2008 01:55
  • problem

    J. Eldridge reported a problem in Comcast on October 12, 2008 16:19:

    J. Eldridge
    Comcast Cable modem repeatedly rebooting
    Our cable internet modem will be working properly and then the modem will spontaneously reboot. This rebooting happens often throughout the day and is very frustrating. All of the modem's lights will go off and the modem will reboot. The lights will then turn on one at a time, as if you unplugged the cable modem and plugged it back in. The log for the cable modem says that it is downloading the configuration file whenever this happens.

    We were having this problem about a month ago and called Comcast the tech on the phone rebuilt our cable modem file 3 or 4 weeks ago and it solved the problem. However, yesterday we unplugged the cable modem and now the problem has returned. After speaking with a very rude tech, who refused to try and rebuild our cable modem file, we are having repeated drop outs of our service randomly throughout the day. I am extremely frustrated with the lack of customer service we have received from Comcast.