Jed's dashboard

Jed started following the idea "Add Option to Remove Twitter Trends" in Nambu.

Jed set one of Jed's replies as an official response to "No Human response from site, even though it took my money" in HavingThingsDone

Jed replied on September 24, 2009 12:32 to the problem "No Human response from site, even though it took my money" in HavingThingsDone:

After a rough start last summer, we closed things down for a time and worked out several issues, both with the application system and our policies and procedures. We've left the painful trail of feedback on GetSatisfaction in the spirit of full disclosure and transparency, but it doesn't reflect the current service.

Jed replied on September 25, 2008 18:39 to the problem "Approaching 48 hours and no feedback" in HavingThingsDone:

Wayne-

I apologize for the delay and understand your frustration. Thus far we've done an admittedly unsatisfactory job at setting expectations for both our clients and our assistants- which is something we're working hard to rectify.

Jed replied on September 19, 2008 19:33 to the question "Confidentiality?" in HavingThingsDone:

Unofficially, I can tell you that we use SSL connections, that our assistants are trustworthy, and that we take basic measures to keep your data confidential.

Officially and for legal purposes, however, we can make no guarantee. Even with agreements our assistants make, it's nearly impossible to ensure that data never gets into the wrong hands as it zips across the internet. I would suggest never submitting extremely sensitive data to our site (or any others for that matter.) If you need somebody you can trust this kind of data with, you'd probably be better served by finding somebody you can screen and hire directly- somebody that you know personally and have a history of trusting. For me, that person is a college student that I've known since he was a little kid and I trust him with just about anything.

Jed replied on September 13, 2008 11:24 to the question "Do you offer CL ad posting services?" in HavingThingsDone:

James-

Yes, posting ads on Craigslist or even selling stuff on eBay is a great use of HTD, especially because your assigned assistant can screen a lot of the follow-up emails and such.

(I think GetSatisfaction will send you an email alert to this response, but I'll drop you a separate note just in case.)

Jed replied on September 13, 2008 11:22 to the question "What exactly can you do?" in HavingThingsDone:

HTD is best suited for what we refer to as "everday tasks." Keep in mind that most of our assistants are college students. As such, some of them have specialized skill sets that might line up with a special need you have, but you'll get the best and fastest results on tasks that are general, or that can be assigned with clear, straightforward instructions.

Basic blog setup, editing, and moderation is something we can handle, so long as it doesn't require programming or technical customization. Web programming is something that several people have requested, but there are already a lot of services that provide that type of service.

But we're still young and growing, and we want to build something people love to use. We're open to any suggestions you have on what would make this your ideal service!

Jed replied on September 12, 2008 23:49 to the question "29 hours and counting with no feedback..." in HavingThingsDone:

Ha! Indeed :) Don't worry- I wasn't going to cheat- just wanted wanted to make sure the task was at least making its way through the system. We're still working out the kinks on the technical side of things, not to mention the human workflow!

Thanks for giving us a try.

Jed replied on September 11, 2008 14:16 to the question "29 hours and counting with no feedback..." in HavingThingsDone:

Hey there. Generally speaking we'll have most tasks handled within about 24 hours, but we have had an unexpected surge these past two days.

Please drop a quick note to support at having things done dot com and let me know which task you're referring to- I'll make sure it gets handled promptly!

Jed set one of Jed's replies as an official response to "Is HTD operational?" in HavingThingsDone

Jed replied on August 20, 2008 23:46 to the question "Is HTD operational?" in HavingThingsDone:

Yep! The sign-up link is actually on the home page, but it's intentionally a little small. We want to make sure we meet the demand and grow at a sustainable rate (we all know what happened to GetFriday last year...), so we're still on a one or two day wait from the time you sign up until you can start rolling- but that'll soon be changing.

Jed set one of Jed's replies as an official response to "Is HTD operational?" in HavingThingsDone

Jed replied on August 20, 2008 23:46 to the question "Is HTD operational?" in HavingThingsDone:

Yep! The sign-up link is actually on the home page, but it's intentionally a little small. We want to make sure we meet the demand and grow at a sustainable rate (we all know what happened to GetFriday last year...), so we're still on a one or two day wait from the time you sign up until you can start rolling- but that'll soon be changing.

Jed set one of Jed's replies as an official response to "In search of personal assistant" in HavingThingsDone

Jed replied on August 20, 2008 22:39 to the question "In search of personal assistant" in HavingThingsDone:

Alexander-

- Our current pricing is $15 per hour.
- We don't yet have any Russian clients that I'm aware of.
- We are gradually building our language capabilities. We actually just hired somebody that speaks Russian quite fluently.

Jed set one of Jed's replies as an official response to "What’s the turnaround time? How long will my task take to complete?" in HavingThingsDone

Jed replied on August 09, 2008 01:56 to the question "What’s the turnaround time? How long will my task take to complete?" in HavingThingsDone:

With a few exceptions, tasks are completed within 24 hours, and often on the same business day.

Jed set one of Jed's replies as an official response to "Where are the assistants? Who are they? What is their background?" in HavingThingsDone

Jed replied on August 09, 2008 01:55 to the question "Where are the assistants? Who are they? What is their background?" in HavingThingsDone:

Currently, HTD hires only fluent English speakers that live in the U.S. The majority of them are college students from a variety of degree programs. They are carefully selected, trained, and monitored to provide service that is consistent with our standards. However, we do allow assistants to display their own style, and they all have their own tricks and techniques for completing your tasks in a timely fashion.

Jed set one of Jed's replies as an official response to "Can I request a specific assistant?" in HavingThingsDone