Jeesmon Jacob's dashboard

Hi,

Could you please let us know the exact version of Firefox that you use from Firefox -> About Mozilla Firefox menu? Mozilla recently renamed v3.1 to v3.5 after we released latest Azigo (http://www.computerworld.com/action/a...). We need to update our package to support v3.5 beta 4+.

Also, please let us know the version of Azigo Connector from Tools -> Add-ons menu to make sure you are using the right version of the Azigo connector extension.

Thanks,
Jeesmon

Have you installed a previous version of Azigo before and recently you upgraded to the new version from azigo.com?

Could you please let us know the version of Azigo that you are running by opening Azigo and clicking Help -> About Azigo menu option?

Also, please try this:

In FF Tools -> Add-ons -> Azigo Connector Preferences -> Select "Selector Selector" (host: localhost, port: 31002)

Azigo now uses "Selector Selector" connection settings for browser to Selector communication.

Please let us know if that helps.

Thanks,
Jeesmon

Hi Samuel,

Glad to hear that you were able to run Azigo by disabling other Identity Selector extension. In any case I don't think you should be running more than one Identity Selector extension at the same time as they all trace the content on the page and add different listeners if the page has application/x-informationCard object. But if you can provide us the information on the other extension that you use we will test Azigo with that extension installed and see anything we can do to play nice with it. You can use http://www.azigo.com/email-support-te... to send us a private email.

Thanks,
Jeesmon

Also, do you have any other IdentitySelector extension installed on FF? Looking at the screenshot (chrome://identityselector) seems like the error is coming from a different extension. Azigo connector extension chrome url is chrome://azigoconnector. If you have any other IdentitySelector extension (openinfocard, digitalme, etc.), could you please disable it, restart FF and try again?

Also, FF may be caching the old extension list before Azigo install. Please try the following to clean the FF extensions cache.

1. Close FF

2. Open "My Computer", type %APPDATA%\Mozilla\FireFox\Profiles\xxx.default\ in address bar (where xxx is a random string generated by FF for your profile)

3. Delete the following files

extensions.cache
extensions.rdf
extensions.ini

Please DO NOT delete extensions FOLDER

FF will recreate deleted files on startup

4. Start FF and try again

Please let us know how it goes.

Thanks,
Jeesmon