Jeff's dashboard

Jeff replied on November 13, 2009 23:02 to the question "Error message when trying to play songs" in ParkVu:

Danny

sounds like a corrupted playlist.

If you go into the full Media Explorer (not just the music one) and hit the BlackBerry key then Explore and browse for files, are you able to play the track then?

Jeff posted an update in ParkVu on October 29, 2009 16:45:

i2b Beta is Closed

Thanks for all the feedback during the beta period. We've made some major improvements and we'll be releasing a new version soon. Existing subscribers will receive complimentary upgrade via email.

The i2b service will continue to operate in the meantime.

Jeff replied on October 29, 2009 07:05 to the question "has there been any upgrades for the program" in ParkVu:

We've made a lot of improvements and are just readying a new release. More soon.

Jeff replied on October 29, 2009 06:51 to the question "Installed correct .NET and have logged in but still nothing happens..." in ParkVu:

Christi,

apologies for the delay in getting back to you. Has your problem been resolved?

if not can you please tell me if you happened to do a custom install of iTunes? Meaning is it installed in the default location or perhaps on another drive?

Jeff replied on October 29, 2009 06:49 to the question "Can't register on Blackberry, service unavailable??" in ParkVu:

Rosemary

apologies for the delay in responding. Have you been able to connect? If you're still having issues are you able to browse a webpage with your BlackBerry?

Jeff replied on October 29, 2009 06:48 to the question "i've downloaded the pc version and it's on my bb, how do i p lay the songs?" in ParkVu:

Your songs are copied into your music directory on your device or your SD card. Launch the Music or Media Player on your BlackBerry and you should see your playlists and tracks.

Jeff replied on October 29, 2009 06:46 to the question "my icon says signing up. but nothing is happening." in ParkVu:

Hi Josh are you seeing that on your BlackBerry or on your desktop?

Jeff replied on October 19, 2009 15:14 to the question "Installed correct .NET and have logged in but still nothing happens..." in ParkVu:

First question, are you seeing any error messages?

If not when you do click to launch it, in the lower right hand corner do you see a little blue note icon in the system tray? If you right click on that you should see the status of uploads.

On your BlackBerry do you have playlists available?

Jeff replied on October 08, 2009 04:11 to the question "I2B Windows 7 but Vista Capability -- Program running in toolbar but not letting me sign in" in ParkVu:

Hi sorry you're having problems with the signup process on your PC.

First we no longer require an access code, people found it too confusing but unfortunately our documents still reference them on this site. There is no way to update them here.

Here's what is happening, when you first sign up on your BlackBerry, you receive a Welcome Email which you received since you were able to install the app on Windows.

Once you have installed the app on Windows you need to sign in with the same email address and password that you used on your BlackBerry. So you are correct you're .NET is all good if you're able to see the red note.

What is happening is somewhere on the login. The first time you run i2b on your Windows PC it does a couple of things:
1) it validates your credentials (username & password)
2) associates your iTunes library with your device
3) uploads your playlists and associated track listings

So it sounds like your not getting passed the initial login on your PC. When you choose Sign Up does it display a small form asking you for your email and password? If so after clicking on the signup button are you presented with any error messages?

Jeff posted an update in ParkVu on September 01, 2009 23:11:

Tour Support is Here!

In case you missed it, we now support, the BlackBerry Tour. It is now available in AppWorld

Jeff replied on September 01, 2009 23:10 to the update "Google Down, No Welcome Emails Flowing :-(" in ParkVu:

Google is back, all is good

Jeff posted an update in ParkVu on September 01, 2009 20:56:

Google Down, No Welcome Emails Flowing :-(

Gmail and Gmail for Apps is currently down, as a result Welcome Emails are not currently being sent. The Welcome Email includes important setup information including where to download the Windows i2b Desktop Client.

In the meantime you can download the Windows Installer from http://i2b.parkvu.com/i2b.exe. Please note, you must install i2b on your BlackBerry first. Then please sign into the Windows i2b client with the same Email Address and Password you used on your BlackBerry.

Jeff replied on August 24, 2009 23:41 to the question "What BlackBerry models does i2b support?" in ParkVu:

We now support the BlackBerry Tour as well.

Jeff set one of Terry's replies as an official response to "NOT working and Want to Cancel" in ParkVu

Jeff replied on August 22, 2009 14:27 to the question "No Playlists available for you yet............." in ParkVu:

Whitney

sounds like there are previous transactions that are now being processed. Originally i2b used to upload your Top 25 and recently added tracks in anticipation that is what you would want on your BlackBerry. We have recently disabled that function but I'm guessing because of the date of the first time you signed in, those uploads we were waiting for you.

Hopefully by now all those transactions have cleared and you're starting to see your songs on your BlackBerry

Jeff replied on August 21, 2009 22:52 to the question "No Playlists available for you yet............." in ParkVu:

Whitney

we recently updated our servers with some new playlist processing features that addressed some issues people with blank playlists we're experiencing. Would you mind making a small iTunes change (rate a song, change a playlist or play a song through to the end) and restart i2b on your desktop.

Then restart i2b on your Windows PC. Please let me know if this resolves your issue.

Jeff marked one of Josh's replies in ParkVu as useful. Josh replied to the question "Problem with Blackberry Tour".

Jeff replied on August 21, 2009 21:30 to the question "Problem with Blackberry Tour" in ParkVu:

Josh

could you send us your email at help@parkvu.com?

Jeff replied on August 20, 2009 12:52 to the question "i had 96 song downloaded to my storm" in ParkVu:

Hi Bianca,

did you happen to deselect a playlist? or did that playlist change? I've seen that happen when someone has subscribed to their Recently Added playlist as tracks migrate on and off.

Did you recently do an iTunes update?

Jeff replied on August 16, 2009 14:07 to the question "why is the program not opening when i have net3.5?" in ParkVu:

Apologies that you're running into issues.

If you're icon is blue, the application is running and you have successfully signed into the service. Could you try the following please?

Open iTunes and make a small change, for example change the rating of a song, play a song in it's entirety or create a new playlist. Then restart i2b by quitting it (right-click on the blue note) and starting it again.

You should see your iTunes library upload. Once that has completed, your playlists on your BlackBerry should be available.