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Jeff set one of Jeff's replies as an official response to "optional ping.fm?" in HootSuite
Jeff replied on November 22, 2009 04:03 to the question "optional ping.fm?" in HootSuite:

Hi Gary--

This feature is coming very soon...

Stay tuned.

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Jeff replied on November 17, 2009 16:48 to the problem "HootSuite Not Working!" in HootSuite:

Glad to hear it.

Hope you're enjoying HootSuite.

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Jeff replied on November 17, 2009 16:34 to the question "Which user sent tweet?" in HootSuite:

Hi John--

This is something we'll be doing in the future.

Thanks for the feedback.

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Jeff replied on November 17, 2009 16:23 to the question "tracking click" in HootSuite:

Hi Steve--

I think I just replied to you on another thread... but I'll do so here as well. =)

Can you let us know which specific ow.ly links are giving you trouble, and let us know your Twitter username?

Thanks.
--Jeff

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Jeff replied on November 17, 2009 16:22 to the problem "problems with click graphs" in HootSuite:

Hi Steve--

Can you let us know which ow.ly links in particular are having this problem?

Also let us know which Twitter account you sent them from.

Thanks.

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Jeff replied on November 17, 2009 16:21 to the problem "HootSuite Not Working!" in HootSuite:

Hi there--

It's possible we were having trouble connecting to Twitter at the time you attempted to post.

Can you:

1) Refresh your HootSuite dahsboard and look at your "pending" column (you may need to add it if you haven't already). This should show you any scheduled tweets, and any messages that failed to be sent. If we couldn't connect to Twitter, your tweet should appear there.

2) Let us know which tweets didn't get sent? (e.g. the message you sent)? We've noticed that if you try sending the same message to Twitter multiple times in a short time period, Twitter will filter out some of your messages.

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Jeff replied on November 17, 2009 16:18 to the problem "problems with scheduling tweets" in HootSuite:

Hi Yjunaine--

We only show the top 30 tweets by default -- we tested with larger amounts but found that the user's browsing experience was adversely affected.

If you want to scroll below 30 tweets and keep getting "kicked back" to the first page, this is because the tab/column is refreshing.

In order to prevent this, edit your tab and change the refresh rate temporarily to "manual." Once you're done adding/editing tweets, you can change the refresh rate back.

We're considering creating easier ways to pause feeds.

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Jeff replied on November 17, 2009 16:15 to the idea "Email images and files to ow.ly (or HootSuite) instead of only using a web browser to upload." in HootSuite:

Hi Daniel--

This is something we've been thinking about.

Thanks for the feedback.

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Jeff replied on November 17, 2009 16:14 to the idea "Tabs change color for new updates" in HootSuite:

This is something we're considering.

The issue is that checking each column in each tab every few minutes would represent a *massive* increase in server load (up to 20x increase).

We're thinking about other, more efficient ways to do this before we implement "background-updating" tabs.

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Jeff replied on November 17, 2009 16:09 to the question "24 hour clock" in HootSuite:

Hi there--

That's something we've considered, and we may eventually add it as an option.

Thanks for the feedback!

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Jeff replied on November 17, 2009 16:09 to the problem "Minor typo" in HootSuite:

Haha. =) Nope, not a tough one. Just wasn't at the top of our priority list. I'll see if we can roll this into some upcoming updates.

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Jeff replied on November 17, 2009 16:06 to the problem "Ow.ly doesn't remember any links I created" in HootSuite:

@Jim -- Also, If you posted the ow.ly URL through HootSuite or through the Hootlet, you'll be able to see the URL and its stats from within HootSuite. We just haven't added this view to ow.ly yet.

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Jeff replied on November 17, 2009 16:05 to the problem "Ow.ly doesn't remember any links I created" in HootSuite:

Hi all--

Currently URLs do not appear on ow.ly itself. This is something we'll be adding.

Ow.ly began as a URL shortener only, and users could view their most popular URLs through HootSuite. When we added image/file uploading, users needed a place to log in to manage/delete their files -- a login function on ow.ly seemed a natural place for that.

Logging in on ow.ly will only show you files/images you've uploaded as that Twitter user. However... displaying URLs from within your ow.ly account is part of the plan, and something we will be adding in the future.

Thanks!

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Jeff replied on November 17, 2009 16:02 to the problem "Did Not Receive Confirmation Email" in HootSuite:

No problem -- we can manually confirm you if you're still having trouble. Drop us a line at info at hootsuite dot com and we'll set you up.

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Jeff replied on November 12, 2009 23:04 to the problem "Hootsuite embedded column stuck in "loading" mode (YoYoSkills.com)" in HootSuite:

Hi Matt--

It looks like Twitter may be blocking the decisionbuilder user from the public stream. When I do a "from:decisionbuilder" search, I get no results:

http://search.twitter.com/search?q=fr...

You may want to contact Twitter about this. They sometimes block users from the public stream if they suspect you are in violation of their rules (but sometimes innocent users get caught in their filters).

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Jeff replied on November 12, 2009 21:23 to the problem "Hootsuite embedded column stuck in "loading" mode (YoYoSkills.com)" in HootSuite:

Hi Matt--

That embed column looks okay to me.

I think Twitter is a little slow at the moment; they're a bit overloaded. The "loading" text appeared for a few seconds, but the tweets eventually appeared.

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Jeff replied on November 12, 2009 19:44 to the idea "updates" in HootSuite:

Indeed there are. Stay tuned!

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Jeff replied on November 12, 2009 19:37 to the idea "Need time distribution charts" in HootSuite:

Hi Jesse--

Definitely something we'll be doing in the future.

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Jeff replied on November 10, 2009 18:28 to the idea "Delicious RSS feed -> ow.ly links" in HootSuite:

Hi there--

Looks like we left you hanging on this question. We made some major upgrades to our RSS parser a while back... have you tried this recently?

Have you also tried using Yahoo Pipes to modify the RSS feed data and then add this pipe to HootSuite?

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