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  • question

    Jeff Davies replied on June 15, 2009 14:33 to the question "Dead Dell Inspiron 1520" in Dell:

    Jeff Davies
    Thanks for your prompt reply, I suspected as much.

    I honestly cannot believe though that the motherboard has failed so quickly.
    From what I have read on forums, there is an apparent design fault in the power supply used. The lead from the psu 'block' to the Laptop is not screened and acts as an aerial, transmitting magnetic fields to the on board regulator chips. This I would imagine is what has caused the fault and I do honestly intend pursuing the matter further with Dell.

    Dell are aware of this design fault and for those whose machines are under warranty, the matter is resolved but for someone like myself, I have lost out to the tune of £400, a lot of money. I think that Dell should have been more open with their customers, especially to loyal ones like myself, having always bought their products.

    When the design fault was discovered, the computers should have been recalled or alternatively, at least a new revamped psu could then have been sent out to those affected.

    Rant over - Thanks again for your prompt reply.

    Kind regards

    Jeff
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  • question

    Jeff Davies asked a question in Dell on June 15, 2009 10:56:

    Jeff Davies
    Dead Dell Inspiron 1520
    My Dell Inspiron 1520, just 18 months old from new, has suddenly and without warning died on me.

    It suddenly and without warning shut down. The battery is fully charged and there is no life
    present. When the power supply is plugged in, the green light goes out. Removing the psu
    using the battery has the same result, dead!! There are no lights visible at all.

    I have tried removing the battery and psu, resetting the laptop by pressing the power button
    for over a minute then replacing the battery but without success.

    I have removed the hard drive and its contents are accessible.

    However, I am now left with a £400 laptop and am bitterly disappointed.
    I already have 2 Dell Latitudes C840 well over 6 years old which have never let me down!

    Because I had so much faith in dell products I did not see the need to extend the warranty on this occasion for a few more years! I honestly expected this laptop to last much longer than 18 months, after all, its been used as a desktop, well looked after, not carted about and still looks like new.

    Can anyone advise please whether the fault could just be the psu
    If I get a replacement psu, is it possible that plugging it in will reset the fault
    or has the motherboard gone faulty?

    I look forward to hearing from someone

    Thank you

    Kind regards

    Jeff Davies