Jeff Mancuso's dashboard

Jeff Mancuso replied on November 03, 2009 17:36 to the question "Expandrive breaks Client for Microsoft Networking on Windows 7 64bit" in ExpanDrive:

I haven't been able to replicate this issue yet - can you tell me a little more Burak?

-Jeff

Jeff Mancuso replied on September 22, 2009 21:19 to the problem "Version 2 of ExpanDrive is slow and consistently fails" in ExpanDrive:

This support forum isn't actively monitored - please email support@expandrive.com and it'll go right to the engineers. Thanks!
-Jeff

Jeff Mancuso replied on August 16, 2009 00:03 to the question "How do I change permissions using ExpanDrive?" in ExpanDrive:

Unfortunately - no.

chown, for instance, will just ask os x "give me the UID for jmancuso". at that point, it'll tell the filesystem "set file's owner to 500" - which is what comes into expandrive. Without rewriting chown, we couldn't make anything like that work.

It also wouldn't work over SFTP [at all], since there is no mechanism to file the username of a particular UID.

Jeff Mancuso replied on August 15, 2009 23:58 to the question "How do I change permissions using ExpanDrive?" in ExpanDrive:

chgrp/own doesn't have a ton of meaning on a remote filesystem. if you happen to know the numerical UID of the remote user you can get what you want - but you can't use the name of the remote user. when chown is run locally with a username specified, it has no choice but to look up the UID of that user in the local database - which is very unlikely to mirror the remote server's database unless you're in a federated environment of some sort.

Jeff Mancuso replied on August 15, 2009 23:52 to the question "How do I change permissions using ExpanDrive?" in ExpanDrive:

You can also use chmod from the command line on any platform, it's not user-friendly, but it does work

Jeff Mancuso replied on August 11, 2009 01:01 to the question "Expandrive deletes your files" in ExpanDrive:

We just released ExpanDrive 2.0.4b1 on the auto updater, which provides a workaround that prevents data loss using CSSEdit.

The issue roughly works like this - in hosting environments that have nested filesystems [such as a path that is a nest NFS/ZFS mount point], older version of OpenSSH based servers will not correctly rename a file using absolute pathnames when a pathname contains components from two separe filesystem. Due to limitations in the SFTP protocol, in order to rename a file over top an existing file [which is what CSSEdit does], you first need to unlink the target file. When the rename unexpectedly fails due to this server bug, the original is lost.

The fix provided in 2.0.4 will ensure that the original file contents are preserved under the original name. However, there is no way for us to provide a workaround so that saving works correctly - you will need your provider to update their server software. Please report back with any input you guys have, thanks so much for working with on this issue.

Jeff Mancuso replied on August 11, 2009 00:58 to the problem "Watch while Expandrive destroys my data in this video." in ExpanDrive:

We just released ExpanDrive 2.0.4b1 on the auto updater, which provides a workaround that prevents data loss using CSSEdit.

The issue roughly works like this - in hosting environments that have nested filesystems [such as a path that is a nest NFS/ZFS mount point], older version of OpenSSH based servers will not correctly rename a file using absolute pathnames when a pathname contains components from two separe filesystem. Due to limitations in the SFTP protocol, in order to rename a file over top an existing file [which is what CSSEdit does], you first need to unlink the target file. When the rename unexpectedly fails due to this server bug, the original is lost.

The fix provided in 2.0.4 will ensure that the original file contents are preserved under the original name. However, there is no way for us to provide a workaround so that saving works correctly - you will need your provider to update their server software. Please report back with any input you guys have, thanks so much for working with on this issue.

A comment on the problem "Default permissions differences on SFTP mounts (inheritance/umask?)" in ExpanDrive:

we have this in place for windows - not on the mac. – Jeff Mancuso, on August 06, 2009 22:14

Jeff Mancuso replied on August 06, 2009 03:25 to the question "Help with microsoft word" in ExpanDrive:

Nina -
Can you please email us at support@expandrive.com?

Thanks!
-Jeff

Jeff Mancuso replied on July 28, 2009 17:43 to the problem "Cached files are improperly used when accessing new files" in ExpanDrive:

Matthew - can you send an email to support@expandrive.com and we can work with you there?

Jeff Mancuso replied on July 28, 2009 17:30 to the problem "Cached files are improperly used when accessing new files" in ExpanDrive:

Matthew -
I'm not entirely sure what is not working. Can you give a little more detail about what fails, and how. Also - can let you let us know what version you're running?

Thanks
-Jeff

Jeff Mancuso replied on July 23, 2009 03:03 to the question "Where's rename a drive funciton?" in ExpanDrive:

I believe it used to be called drive title/drive name - people didn't like that either :)
Based on frequency of questions regarding the topic it seems nickname is proving a more intuitive label for most users.

Jeff Mancuso replied on July 20, 2009 16:16 to the problem "Watch while Expandrive destroys my data in this video." in ExpanDrive:

For what it's worth - we don't use get satisfaction anymore. It makes us select stupid things like "this is the best solution" - then says it is solved.

A comment on the question "What are your plans for SFTPDrive?" in ExpanDrive:

Brian - sorry about this. Like we said before, we've undertaken a major new project which we'll be announcing soon. Following that, ExpanDrive 2 for the PC is our next major endeavor. We're still hoping to get it out this year. – Jeff Mancuso, on July 19, 2009 23:38

Jeff Mancuso replied on July 14, 2009 16:13 to the problem "Watch while Expandrive destroys my data in this video." in ExpanDrive:

Thanks Zach - just left you a voice mail. Can you email support@expandrive.com when you get a chance?

Jeff Mancuso replied on July 13, 2009 16:18 to the problem "Watch while Expandrive destroys my data in this video." in ExpanDrive:

Can you get the SFTP server version by running telnet server.com 22

it'll spit back the server string then disconnect you.

Does this happen with all CSS files, does it matter if you set your remote path to a particular folder? We're trying to isolate this down as far as we can. Thanks Zach.

Jeff Mancuso replied on July 13, 2009 16:00 to the problem "Watch while Expandrive destroys my data in this video." in ExpanDrive:

Can you verify which version of ExpanDrive you were running for the video?

Also - any information about the server you were connecting to would be helpful, as would the version of CSSEdit, version of OS X, etc.

Jeff Mancuso replied on July 13, 2009 15:50 to the problem "Watch while Expandrive destroys my data in this video." in ExpanDrive:

Is anybody able to replicate this issue using SFTP [port 22] - or is it isolated to FTP connections?

Thanks - we're working on it. MacRabbit WILL NOT respond to any emails. It's very very frustrating.

Jeff Mancuso replied on July 03, 2009 17:27 to the problem "Watch while Expandrive destroys my data in this video." in ExpanDrive:

Court K -
I 100% agree with you. If you can get him on the horn, please help us out. We've sent 4 emails begging for a response.

We still can't replicate the issue over here - I don't think the problem is pervasive, but we're working as hard as we can to figure whose fault it is and fix it.

We'll figure it out
-Jeff

Jeff Mancuso replied on June 09, 2009 16:55 to the problem "Worse than slow...just doesn't work." in ExpanDrive:

were you using SFTP/FTP/S3?