Jess's dashboard

Jess set one of Jess' replies as an official response to "Track packs won't re-purchase..." in Tapulous

Jess replied on November 19, 2009 16:35 to the question "Track packs won't re-purchase..." in Tapulous:

Hi,

I'd give this a try: from the Home screen, go to Options. Choose Delete Downloaded Tracks. (Alternately, you can "swipe delete" each individual track that's affected.) Then, also in Options, choose Restore Purchased Tracks.

This should download all the stuff you bought before, afresh.

It will not download free tracks that you've downloaded before. For that, you'll have to go back into the Store and re-download those manually.

Hope this helps....

Jess set one of Jess' replies as an official response to "Online rooms playing same 3 songs over and over" in Tapulous

Jess replied on November 18, 2009 17:03 to the question "Online rooms playing same 3 songs over and over" in Tapulous:

Thanks for the report. We're aware of the problem and will get it fixed as quickly as we can!

A comment on the update "Did your level, points, or coins change unexpectedly?" in Tapulous:

Sorry Honey77, definitely understand that you're frustrated and hope to be able to fix things for you. As I said earlier, the person who's actually able to take action here is away for the weekend, but you can send your screenshots to support [at] tapulous [dot] com meanwhile, and he'll see this and see those upon his return, I'm sure. – Jess, on November 14, 2009 06:06

A comment on the question "Haven't recieved metallica background" in Tapulous:

We notice just about everything, it's just hard to keep up with the number of posts here! :-) But even if we don't have time to say something, we often are working on the problems in the background here.... – Jess, on November 14, 2009 01:40

Jess replied on November 14, 2009 01:40 to the question "Haven't recieved metallica background" in Tapulous:

Hi -- we did have trouble with this last week, but believe we addressed the problem last Friday. Perhaps we didn't fully fix it. We'll look into whether the item appears to be in your inventory or not, whether you're registered as an owner of Metallica, etc. etc.. What's your Tapulous username?

Jess set one of Jess' replies as an official response to "why can ́t I see my new messages at the inbox?" in Tapulous

Jess replied on November 14, 2009 01:35 to the question "why can ́t I see my new messages at the inbox?" in Tapulous:

We're aware of this problem, and working on a fix. Sorry for the inconvenience 'til we're able to get that fix rolled out!

Jess replied on November 14, 2009 01:32 to the update "Did your level, points, or coins change unexpectedly?" in Tapulous:

Hey folks, sorry to hear that you're frustrated and angry. We certainly don't want you to be (and I'm speaking for myself, Ed, and the rest of us at Tapulous). We're just a very few people, and there are a whole lot of you, and so we end up a little slower than we'd like to be when we're trying to help you out. Ed's away this weekend, but I'll remind him to check in here as soon as he can upon his return.

'Til then, thanks for your patience. We definitely appreciate you guys, and want to keep you tappin' away happily!

Jess replied on November 14, 2009 01:29 to the question "Hannah Montana" in Tapulous:

Hi, no, there's no Hannah Montana in Tap Tap at this time, sorry!

Jess replied on November 14, 2009 01:25 to the problem "NOT AGAIN!!!! Server problem rollback stats...AGAIN!" in Tapulous:

Hi there -- sorry to hear about the trouble you're having. We're not aware of any data loss at all on our servers today, but with your report, we're now keeping an eagle eye out, for sure. If others report losses as well, it will confirm that something is systemically wrong....

At the moment, it seems like it might be an isolated problem, affecting just you. The guy who's most able to help out when an individual user is having trouble like this is gone for the weekend, but I'll be sure he's made aware of this when he returns.

Meanwhile, I'll be watching here to see if others report similar trouble.

Jess replied on November 13, 2009 23:12 to the problem "I didn't receive yesterday's Tap Tap Reporter" in Tapulous:

Hey folks, sorry for the lack of Tapulous reply here 'til now. We're aware that some emails aren't going through, and are trying to sort out why. If you want us to try to look into your specific delivery issue, you can help us out by responding here with the following info:

1. Did the Tap Tap Reporter end up in your Spam or Junk Mail folder, perhaps?

2. Who is your email provider? (Gmail, Yahoo, other...)

3. What's your Tapulous username?

Thanks, we're trying to make delivery of the Reporter much more reliable!

Jess set one of Jess' replies as an official response to "TTR3 purchased songs won't play!" in Tapulous

Jess replied on October 22, 2009 19:25 to the problem "TTR3 purchased songs won't play!" in Tapulous:

Hi there. It's true that the songs you download in TTR3 are tied to a specific device, and so if you restore those songs to a new device, they will not play, as you've found.

The good news is, the songs are also tied to your Tapulous username. So, we have to figure out how to associate your new device with the same username that you downloaded the songs under, and then what you do is this:

1. Delete downloaded tracks on the device where they don't play.
2. Go into Options, and Restore Purchased tracks.

This, unfortunately, will only restore the stuff you bought for money. The free stuff you'll have to go manually download again. But we have convenient batch download urls, so hopefully that's not too much of a pain.

Write back if you're unable to get your old username usable on your new device.

A comment on the problem "Track Read Error" in Tapulous:

Thanks so much! – Jess, on October 15, 2009 02:54

Jess set one of Jess' replies as an official response to "When well twinkle get improvements? Request/Bugs" in Tapulous

Jess replied on October 14, 2009 21:45 to the question "When well twinkle get improvements? Request/Bugs" in Tapulous:

Hi David --

Apologies for your frustration, and thank you for being a loyal Twinkle user!

We do read this stuff, and try to address the problems reported here, I assure you!

We have a "bug fix" release of Twinkle in the works. I don't think it's going to solve all of the problems you listed above, but hopefully will make a bunch of things more reliable, including making the app less crashy.

We hope to have this submitted to Apple in the near future for review. Meanwhile, thank you again for your patience, and for getting in touch!

Jess set one of Jess' replies as an official response to "In tap tap revenge 3 how do you delete messages in your in box?" in Tapulous

Jess replied on October 12, 2009 23:19 to the question "In tap tap revenge 3 how do you delete messages in your in box?" in Tapulous:

Yeah, not possible at this time. It's on our list of requested features! Thanks for the feedback!