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A comment on the problem "HP Pavilion DV1000 should be recalled - won't somebody help us?" in HP:
batteryfast2033 - i promise you that your battery will once again deplete and you will be left with nothing. The reason it works ok now is b/c when it switches from power to battery, it has the battery there as backup. but when your battery dies again, you will surely be disappointed! Keep an eye on the bottom right corner of your screen - if you see that you are switching from power to battery, your problem has NOT been solved. – jewdy7, on January 15, 2009 18:45-
A comment on the problem "HP Pavilion DV1000 should be recalled - won't somebody help us?" in HP:
i believe that most of us that have come here to get satisfaction to complain have already jumped through many hoops with HP but to no avail. This was our last resort. So, no...I'm not going to 'live chat' with an HP rep as the issue is obviously unresolveable. They should have recalled this product and cleared their name. Everyone makes mistakes. But they have yet to own up to it. Even when you call HP customer service, they say, 'no one has complained about this problem before.' YEAH RIGHT!!! – jewdy7, on November 04, 2008 12:30 -
jewdy7 replied on August 21, 2008 20:49 to the problem "HP Pavilion DV1000 should be recalled - won't somebody help us?" in HP:
I am SO GLAD you guys have joined this thread!! When I write to them, I'm also going to provide links to other sites which have threads similar to this one. Just do a simple google search on: dv1000 power issue. I guarantee you won't be disappointed. ;-) OH, and if you really feel like wasting some time, try a search on dv6000 and dv9000 wireless issues! have a ball! -
A comment on the problem "HP Pavilion DV1000 should be recalled - won't somebody help us?" in HP:
AWESOME!!! – jewdy7, on August 21, 2008 20:35 -
jewdy7 replied on August 21, 2008 19:38 to the problem "HP Pavilion DV1000 should be recalled - won't somebody help us?" in HP:
Hey, Susan. What exactly does that email MEAN? I can't even understand the point of it. I mean, I get the fact that they don't want to help you. (surprise, surprise) - but what do they mean 'there is no such defective motherboard?' Wouldn't you know whether or not there is a defect with your own computer? Is this person saying they don't believe you? And...given the replies I'm getting to this thread, alone - nevermind the loads of info out on the internet...I'm guessing that there IS a problem with this particular model and that maybe they should...um...I don't know...INVESTIGATE IT????? Do I need to do their jobs FOR them??? -
jewdy7 replied on July 30, 2008 21:22 to the problem "HP Pavilion DV1000 should be recalled - won't somebody help us?" in HP:
Still have yet to hear a peep from the HP crew that is supposedly 'participating' in this site. Nice. -
jewdy7 replied on July 19, 2008 13:14 to the problem "HP Pavilion DV1000 should be recalled - won't somebody help us?" in HP:
You know...HP is supposed to be ON this site, yet none of us have heard a peep out of them. What a joke. I thought the whole purpose of this was to improve customer satisfaction. It says that there are 2 HP reps on this site, but yet...nothing. What gives??? -
jewdy7 reported a problem in HP on May 20, 2008 13:43:
HP Pavilion DV1000 should be recalled - won't somebody help us?Hello, all.
I bought an HP Pavilion DV1000 2.5 years ago. I customized it and it was my pride and joy. I was so excited - it was the first laptop I ever bought for myself. Everything else I owned was a hand-me-down. Therefore, I wanted all the bells and whistles, and decided to go with HP because my previous hand-me-down was an HP and it lasted forever. Well, after 2.5 years...and of course, after the warranty expired...it fell apart. The computer switches from AC to battery, back and forth - then stops acknowledging the power altogether...then it shuts down. Please note that all of this happens WHILE its plugged into the wall. And no, its not the electrical socket. It's definitely the computer. If you do a search on the web for "DV1000 No Power Up", you'll see what I mean. I'm not the only one with this issue, and HP is not acknowledging it AT ALL.
To add insult to injury, I moved to Canada temporarily for my husband's job. Did you know that you CANNOT call HP US from Canada? It is absolutely impossible. I can't even call HP Canada and ask for a direct number to the US...or to be transferred. It's like they don't want to have anything to do with each other. They don't give a darn about their customer...its all about keeping them separate entitites!!
So, what have I done to fix this problem? 1 - Called HP Canda for help 2 times. They could do nothing but give me a list of authorized resellers. 2 - went to an HP authorized reseller IN CANADA. 3 - They said it was the power cord. I replaced it. That's $50. Didn't help. 4 - Then they sent me directly to the guy they would have sent it out to themselves. The guy had it for 5 days the first time - thought he fixed it when he didn't. 5 - I went back again, left it with him for another week. Thought he fixed it, but he didn't. That's $200. 6 - Then I replaced the battery. But I had to call my brother in the US and ask him to buy me one and ship it to Toronto because there was no way to get the battery here. That didn't help. That's another $200. We're up at $450, folks...and the problem is still not fixed. I'm 1/3 of the way to a new laptop by now. 7 - Last ditch effort, I do a search on google for problems with the dv1000. I get mega results. I realize its not worth pouring anymore money into the thing, and I give up.
Now, I'm without a laptop. I blew $2400USD for this laptop, then an added $450 for repairs that didn't help...that's $2850 for this thing...that doesn't work. What a disappointment. I can't believe that no one wants to help.
And to think I was considering buying another HP after this debacle...but then I got smart. I did another search for their DV6000 (6500) laptop out of curiousity since it was getting good reviews...and found a whole new mess of complaints about the model and its wireless issues. That's when I said no way.
HP will have to do some serious apologizing and replacing for me to ever consider giving them a thumbs up again. I used to recommend them to EVERYONE. I was their biggest fan. Not anymore. No way.
