Jewelz's dashboard

So, I hadn't heard from Bill (poor guy is probably really busy!), so I logged into the Dell web chat and spoke with a technical support representative. He was great and they are sending a tech out to repair my system. He had me connect my laptop to an external monitor to test if it show the diagnostic test he wanted me to run on it (which it wouldn't.. just black screen with green lines) and this confirmed that the video chip was bad and the motherboard needed replacing. The tech should be here in the next couple of days to fix my computer (yay!). Thanks for posting this thread! I can't wait to get my beloved laptop up and running again!

Sadly I got home tonight from work and my beloved laptop is having the exact same issue that others have reported on this thread. I'm going to try and call Dell tomorrow (as it is so late), and hopefully I can get this resolved. Is there a specific number or reference code I should give them in relation to this problem? I can't believe so many other people are having this issue and I only had 24 days on my warranty as well (WHEW!). Any phone numbers or additional info any one can provide would be awesome! Thanks!