Jason Smith's dashboard

A comment on the problem "wont connect on tmobile ul" in Grindr:

Thanks, Sam. I see that you are using the application right now, so I presume you do not have networking problems anymore. Please let me know if you have any other problems. Thanks. – Jason Smith, on November 09, 2009 13:23

Jason Smith replied on October 27, 2009 06:39 to the problem "Can't add photo to the chat" in Grindr:

Hi, Bruno. This is a known problem with the iPod Touch; and will be resolved in the next version of Grindr which will be available soon. Thanks for your patience!

Jason Smith replied on October 27, 2009 06:36 to the question "unsubscribe ?" in Grindr:

Hi, Myke. That is not true at this time but it will be true shortly. If you do not log in for a while (just a few hours actually), then you will not be visible to other users. However your account will be there. In the near future, we will actually purge inactive accounts for privacy reasons and I'm sure there will be an announcement of the policy.

Jason Smith replied on October 21, 2009 09:14 to the problem "messaging issue" in Grindr:

All users who experienced this problem should have everything working now. Please let us know at help@grindr.com if you have any other issues. Thanks for your feedback and your patience, everybody.

Jason Smith replied on October 20, 2009 19:46 to the problem "Constant Message to SIGN ON" in Grindr:

Hi, RCS. Previously, this thread was about an issue a month ago. However some users experienced a similar situation in the past day and a systematic sweep to correct accounts is underway now. As I said in another thread, you can either wait a few hours or email help@grindr.com with your device UDID (the free UDIDit app is helpful to deterine your UDID) and I will manually correct it. Thanks again for your feedback and patience.

Jason Smith replied on October 20, 2009 19:43 to the problem "messaging issue" in Grindr:

Nick and Dominic and anybody else, we are systematically running through all accounts correcting this error. The process will take several hours. However if you email help@grindr.com with your device UDID then I can manually correct your account ASAP.

Thanks for your patience.

Jason Smith replied on October 20, 2009 07:34 to the problem "Not being seen, no chats, signs out often" in Grindr:

sflguywpb and Mike,

Over the past few hours, we are seeing reports that a small percentage (still a noteworthy total number) of users are having issues logging in.

I want to know every user who has this issue. Once it is resolved, I will confirm that each and every account can chat. Would you please email help@grindrguy.com and say you are having the chat login issue. Please give us your UDID and say that whether you're using Grindr or GrindrX.

To all other users, please do the same so that we can be sure to confirm your account. This affects a small fraction of users however it is a noticeable and unwelcome blip on the radar.

A comment on the problem "Grindr won't stay online" in Grindr:

DR, please see the full posting I made below about your issue. Thanks! – Jason Smith, on October 20, 2009 07:30

Jason Smith replied on October 20, 2009 07:30 to the problem "Grindr won't stay online" in Grindr:

DR, over the past few hours, we are seeing reports that a small percentage (still a noteworthy total number) of users are having issues logging in.

I want to know every user who has this issue. Once it is resolved, I will confirm that each and every account can chat. Would you please email help@grindrguy.com and say you are having the chat login issue. Please give us your UDID and say that it is your GrindrX account.

To all other users, please do the same so that we can be sure to confirm your account. This affects a small fraction of users however it is a noticeable and unwelcome blip on the radar.

Jason Smith replied on October 07, 2009 06:20 to the problem "wont connect on tmobile ul" in Grindr:

Hi, Sam. I want to troubleshoot this issue for you. Would you please let me know your phone's UDID, which you can get from iTunes by plugging in the phone and selecting it in iTunes. Then click the words "Serial Number" and you will see a longer-looking UDID code. You can click Edit-Paste to get it at that point.

Thanks for your cooperation and patience.

A comment on the problem "Locating and loading problems." in Grindr:

Thanks for your feedback, memeweaver. That is a known issue and will be addressed ASAP. It is indeed distinct from the 0,0 issue. – Jason Smith, on October 06, 2009 05:22

Jason Smith replied on October 06, 2009 05:18 to the problem "Another User Is Using My Photograph In Their Profile" in Grindr:

Russ, please contact me by email at your soonest convenience (jason@grindrguy.com) and I will handle the matter for you. To expedite things, please have your phone or iPod UDID ready, which you can get from iTunes by clicking the words "Serial Number" in your phone summary page.

Thanks.

Jason Smith marked one of Richard's replies in Grindr as useful. Richard replied to the problem "Locating and loading problems.".

Jason Smith replied on October 05, 2009 16:55 to the problem "Locating and loading problems." in Grindr:

Great, that's good to hear. Let me know if you have any other issues.

Jason Smith replied on October 05, 2009 15:48 to the problem "Locating and loading problems." in Grindr:

Thanks, Richard. We have your location as 0 latitude, 0 longitude. I've seen this before and usually it means that the phone cannot determine its location. Would you please open the Google map application that comes with the phone (called just plain "Maps") and tell me whether it has an accurate position?

Thanks.

Jason Smith replied on October 05, 2009 11:20 to the problem "Locating and loading problems." in Grindr:

Hi, Richard. I'd like to investigate this for you. Would you please email me (jason@grindrguy.com) your phone's UDID using the following procedure? Thanks.

• Open iTunes and connect iPhone or iPod Touch
  
• Click the words “serial number”. It will change to Identifier with a long string of numbers and letters
  
• Choose from the file menu Edit -> Copy
  
• Paste the device ID in the email (Edit -> Paste from the file menu on top of your screen)
  

Jason Smith replied on October 05, 2009 11:10 to the problem "Can't sign on" in Grindr:

Hi, Dean. There was a brief, planned downtime recently for upgrades and maintenance. If you continue have problems, please contact me (jason@grindrguy.com) and I will troubleshoot your issues ASAP.

Jason Smith replied on October 05, 2009 09:21 to the question "WTF THIS IS FRUSTRATING!!!! NOT LETTING ME CHAT!!!" in Grindr:

Hi, Christopher. There was a brief planned downtime of about an hour today for a server upgrade. Normal functioning has resumed now so if you have further issues, please contact me (jason@grindrguy.com)

Jason Smith replied on October 02, 2009 05:48 to the idea "Sign on to GRINDR using a proxy server" in Grindr:

If you don't have a home Linux system and you can swing $0.10 per hour, you could do something similar on Amazon EC2.

A comment on the idea "Sign on to GRINDR using a proxy server" in Grindr:

Thanks for the feedback Rycardo. I am unsure whether you could do something like that on the iPhone or iPod Touch :( – Jason Smith, on September 30, 2009 16:20