jim's dashboard

jim replied on August 04, 2008 15:38 to the problem "Getting the Error 500 Message" in PBwiki:

Sorry Kim and Penny, the same problem has cropped up again. It occurred before anyone got into work this morning, so took more time to address. The problem seems to be a bug in the underlying third party software we're using, not a capacity problem. We've remove the problem machine and are still investigating the root cause.

We've stopped the errors from happening and don't expect them to come back any time soon. Sorry for the trouble!

jim replied on May 02, 2008 23:03 to the question "Slowwwwwww Server?" in PBwiki:

Hey Tom, we had some slowdowns Tuesday and Wednesday that should be resolved now. We've upgraded the capacity of our databases to handle more wikis than ever.

If technical folks want to try to trace potential problems, there is a Yahoo! plugin for Firefox called YSlow (http://developer.yahoo.com/yslow/) that will give you a visual breakdown of why a website is loading slowly. We love feedback on how we can make your experience better!

jim replied on April 09, 2008 02:47 to the question "Why is pbwiki acting strangely?" in PBwiki:

Did the problem occur after you had created a new page for your wiki? We just deployed a small fix for this case, let me know if that helps. I did not see any other problems, so another alternative is your browser or Internet connection are having a hard time reaching our servers sometimes.

Let me know if you see an improvement, or failing that, any other patterns you notice about the problem and the time they occur. Thanks for helping us make your experience better!

jim replied on April 08, 2008 22:52 to the question "Why is pbwiki acting strangely?" in PBwiki:

Sorry, tilgunas, I am just updating myself on this thread now. I'll look at our logs to see if a request for the css files got dropped. I'm assuming it was a problem on the same wiki you mentioned before, lmsresources. Expect an update soon.

jim marked one of Guy Fawkes (BANNED!)'s replies in PBwiki as useful. Guy Fawkes (BANNED!) replied to the question "Why is pbwiki acting strangely?".

jim marked one of Guy Fawkes (BANNED!)'s replies in PBwiki as useful. Guy Fawkes (BANNED!) replied to the question "Why is pbwiki acting strangely?".

jim set one of jim's replies as an official response to "I'm not getting email notifications when the wiki is updated." in PBwiki

jim replied on April 03, 2008 22:28 to the question "I'm not getting email notifications when the wiki is updated." in PBwiki:

The fix was indeed deployed yesterday. Here's a more detailed explanation for the curious: notifications were not going out because we were checking page security, a new feature on PBwiki 2.0. Current wikis don't have this feature, but we incorrectly assumed that meant you didn't have permission, and so we didn't send out the mail. Our mistake!

All users on 1.0 wikis should again be getting their notifications.

jim marked one of Casey Greene's replies in PBwiki as useful. Casey Greene replied to the problem "Notifications stopped working -why?".

jim set one of jim's replies as an official response to "email notification??" in PBwiki

jim replied on April 03, 2008 22:20 to the problem "email notification??" in PBwiki:

Hi John, sorry to say there was a bug on our side that prevented notifications for going out on 1.0 wikis. Here is the related thread: http://getsatisfaction.com/pbwiki/top...

It should be fixed, now, sorry for the inconvenience!

jim replied on April 03, 2008 21:38 to the question "Why is pbwiki acting strangely?" in PBwiki:

Hi tilgunas, a white page with simple black content could mean your browser was not able to load the stylings (technically, the css and images) of the page. To help us track down the cause, can you let us know what time this happened, as precisely as possible? Also, what browser were you using?

jim set one of jim's replies as an official response to "bouncing emails from PB WIKI" in PBwiki

jim replied on April 02, 2008 21:22 to the problem "bouncing emails from PB WIKI" in PBwiki:

Hi sol, I'm sorry to hear we're blocking your signup! If you can email support@pbwiki.com with the email address you are trying to sign up with and cut-and-paste the error message you are seeing, we can help resolve the problem.

It sounds like the email provider is blocking us from sending messages to you. If we have your email address, we can look up why we're being blocked and ask them to allow the email through.

In the meantime, you can sign up with a different email address, and add your preferred address later -- our accounts allow you to use as many email addresses as you wish! Thank you for using PBwiki and lettings us know about this problem.

jim set one of jim's replies as an official response to "How do I remove the SideBar from certain pages?" in PBwiki

jim replied on January 31, 2008 02:52 to the question "How do I remove the SideBar from certain pages?" in PBwiki:

There is no built in functionality to remove the sidebar from individual pages. However, by inserting some HTML code, you can hide the sidebar from pages you wish.

1. Edit the page
2. Click on Source in the toolbar.
3. Insert the following code:
<style type="text/css">
.sidebar_v2 { display: none; }
</style>
4. Click save

What this does is till your browser not to display HTML elements of class "sidebar_v2". If this doesn't work, you have have an older or newer version of the sidebar. By using your browser to view the source of the page you're interested in changing, you can search for this alternate name. The example above is for

<div class="sidebar_v2">

Replace sidebar_v2 with the class you see in your page if the steps above don't work. Best,

Jim</div>