Peter's dashboard

Peter set one of Peter's replies as an official response to "Currency" in Joby

Peter replied on November 06, 2009 01:55 to the question "Currency" in Joby:

The prices in the Joby store should have currency indicators ($, €, and £ ) in front of the amounts. We currently offer prices in US Dollars, Euros and GB Pounds depending on a customer's geography.

Which country do you reside in, Ben?

Peter replied on November 06, 2009 01:00 to the question "Quick Release is stuck" in Joby:

I'm sorry you've been having problems with the quick release. Have you made sure that the small lock ring below the quick release is set to the unlocked position? See the animation below:


(note the small rotating lock ring below the quick-release clip.)

Be sure that the arrow on the lock ring is aligned with the open lock icon. Then try depressing the Joby button and removing the quick release.

If that still fails to work, you can contact us for further troubleshooting via email ( info@joby.com ) or phone +1.888.569.5629. We can also replace your Gorillapod if it becomes unusable.

Thanks for your purchase. Please let us know if we can be of additional service.

Peter set one of Amanda Erickson's replies as an official response to "Pesky Multi-Mode operation issue for BlackBerry & iPhone" in Joby

Peter set one of Peter's replies as an official response to "My Gorilla Pod Focus has Loose Joints" in Joby

Peter replied on November 06, 2009 00:55 to the problem "My Gorilla Pod Focus has Loose Joints" in Joby:

Hi David,

I'm sorry to hear about your issues with the Focus. If I'm understanding your description properly, it sounds like if you leave the Focus in a certain position for a while, the legs "set" into place a bit. This could happen if the Gorillapod experiences temperature changes, since the aluminum and plastic expand and contract at different rates.

If you find that for some reason your Focus haas become unusable, we'll be happy to replace it. You can email us at info@joby.com to initiate the exchange process if necessary.

Thanks for your purchase.

Peter set one of Amanda Erickson's replies as an official response to "cancel order" in Joby

Peter replied on November 05, 2009 01:07 to the question "Joby BallHead Question" in Joby:

Thanks for your interest in our Gorillapods. The quick-release portion of our ballhead is not removable - it's affixed permanently to the main part of the ballhead. The thread on the quick-release plate (the part that screws into your camera) is 1/4"-20, but it comes with a 3/8" adapter as well.

You might be interested to know that we are in fact working on a quick-release solution like the one you describe. When complete, it will work with a wide variety of ballheads, tripods and other devices. It's due out in early 2010.

Thanks again for your interest, and please let us know if we can be of additional service.

Peter set one of Michael Huang's replies as an official response to "Original Gorillapod and Olympus stylus 1030sw" in Joby

Peter marked one of Michael Huang's replies in Joby as useful. Michael Huang replied to the question "Original Gorillapod and Olympus stylus 1030sw".

Peter replied on November 05, 2009 01:03 to the question "Original Gorillapod and Olympus stylus 1030sw" in Joby:

Of course if you want to be super safe you can definitely purchase the Gorillapod SLR instead of the Original model. And if you end up ordering the wrong one, we'll be happy to exchange it.

Peter set one of Peter's replies as an official response to "will this work with the stand-alone iSight webcam?" in Joby

Peter replied on October 23, 2009 06:45 to the question "will this work with the stand-alone iSight webcam?" in Joby:

Hi Wendy,

Thanks for your interest in our Gorillapods and Gorillamobiles. As I recall, the iSight camera does not have a tripod screw adapter, but you can still use it with our products.

The best product for you is either the Gorillamobile or the Gorillamobile 3G. They both come with removable adhesive clips that you can use with the iSight.

The only difference between the two models is that the Gorillamobile 3G comes with an iPhone case for 3G or 3GS iPhones, whereas the original model comes with a suction cup. Both come with a camera adapter.

I hope this answers your question. If not, let us know and we'll be happy to help further.

Thanks!

Peter set one of Peter's replies as an official response to "No LED- ever hear of quality control?" in Joby

Peter replied on October 22, 2009 23:45 to the problem "No LED- ever hear of quality control?" in Joby:

Hi Thom & Brenda,

I'm sorry you're having difficulty with the Gorillatorch. I can assure you, however, that our torches all have LEDs. They are very powerful, but also much smaller and more durable than traditional bulbs. It might not look like anything's there, but the LED should be the tiny yellow square in the center of the reflector. If your light isn't working something else is likely the culprit.

For starters, please make sure the batteries all have a good charge and that they've been installed in the correct direction. They should all have the positive end facing outwards like so:


Also, be sure that the battery cap is on tight. The cap has a snug fit, so you have to turn it very firmly to make sure it locks into closed position. If it's not on very tight the battery terminals might not make contact.

If those tips don't solve the problem, we'd be happy to help troubleshoot further or replace your Gorillatorch with a functioning unit.

From your post it sounds like you've received two Gorillatorches already, but I can't find any record of a customer with your last name in our system. May I ask where you purchased your Gorillatorch?

If you'd like to initiate a replacement or if you have any questions about how to use the Gorillatorch, please send us an email to info@joby.com and we'll do whatever we can to make things right.

Thanks for your patience.

Peter set one of Michael Huang's replies as an official response to "Missing 3GS accessory" in Joby

Peter replied on October 15, 2009 17:41 to the problem "Online store not working. Cannot add item." in Joby:

Ok, we should be working again. Everything seems to be up and running again. Thanks for your patience!

A comment on the problem "Online store not working. Cannot add item." in Joby:

FYI, if you scroll down this page to here: http://joby.com/store/gorillamobile/o...

you can add that item to the cart using the button at the bottom of the page. We're working on fixing the main button right now. Should hopefully be fixed shortly. Again, our apologies. – Peter, on October 15, 2009 17:32

A comment on the problem "Online store not working. Cannot add item." in Joby:

Hmm. You're right. I'm seeing an issue on our end. We'll get right on it. So sorry! I will post an update as soon as it's fixed. – Peter, on October 15, 2009 17:29

Peter replied on October 15, 2009 17:27 to the problem "Online store not working. Cannot add item." in Joby:

How thick is the skin? The case has to be pretty tight so that it stays on the iPhone, so anything between the phone and the case could affect that.

Of course, I have to ask if the skin is really necessary if you want to use a case. Seems like the case would offer even more protection and should make the skin's body protection redundant. A screen protector would still fit, though.