Joe's dashboard

Mike,

Thanks, but I've tried that several times. Looks like literally dozens of people have complained online in various forums that they are having the same problem - digital river's phone is always busy (even in the middle of the night), they don't responded to e-mails (including when sent through the webpage you forwarded) and when anyone calls Microsoft, they are given the run around about calling digital river.

I was promised a call back from a supervisor the last time I called Microsoft, and never got a call back. It's been 29 days since my purchase, and 29 days since my first refund attempt.

I can't believe that this customer service system works for you, but I have already contacted the office of the Pennsylvania Attorney General, Tom Corbett, about what is clearly consumer fraud on the part of Microsoft and Digital River.

I

Mike,

I was told on your site, as well as when I called Microsoft directly, that i needed to use Digital River's Customer Service system. The Microsoft customer service personnel gave me a number for Digital River, but it is busy at all times of day, no matter what day or time I try to call. And I have sent 5 e-mails through their online refund system, and the only reply I get is that they received my e-mail, and I should get another response within 24 hours. But it never comes...

I bought Web Expression 3 as a digital download (upgrade, not full purchase).

Thanks for any assistance you can provide...
Joe

Nadyne,

I am having a similar problem. I can't get a refund for Microsoft Web Expressions 3, which I purchased through Microsoft.com / Digital River. I made the purchase on 8/31, and immediately realized I had purchased the wrong product for what I was trying to do. I asked for a refund within 12 hours, for order number CNL301595074

I have not been able to get any response, even though I have sent at least 5 e-mails through their refund / customer service system.

Joe