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Joe Harrow replied on June 25, 2009 21:34 to the question "I can't Log In" in Groupon:

Hi Luke,

Send me an email from the email address you are using so I can check out what is going on with your account. Don't worry, we'll get this sorted out in time for you to get this purchase.

Best,

Joe Harrow
support@groupon.com

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Joe Harrow replied on June 24, 2009 22:09 to the question "cannot access contact us landing page believe IE8 is making it impossible for me to navigate to landing pages!" in Groupon:

Hi Daniel,

Sounds good. I've passed this message on--feel free to contact us at 312-676-5773.

Best,

Joe Harrow
support@groupon.com

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Joe Harrow replied on June 10, 2009 15:28 to the problem "Groupon disappearance act" in Groupon:

Hi Barbara,

Very sorry about this, we want you to get your Groupons too! Send me an email with your email address and I'll make sure to get you back on our list.

Joe Harrow
groupon@thepoint.com

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Joe Harrow replied on June 02, 2009 01:59 to the question "help!" in Groupon:

Hi Jennifer,

I'll look into the issue with the video and make sure that's all set. Very sorry about that.

If you email me your email address and which city you want to subscribe to, I'll make sure to get you signed up.

Sorry for the trouble,

Joe Harrow
groupon@thepoint.com

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Joe Harrow replied on May 31, 2009 20:57 to the question "not getting any" in Groupon:

Hi Paul,

We haven't yet launched our site in San Francisco, but we will start sending you the daily emails as soon as we launch. Don't worry, it'll be very soon!

- Joe

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Joe Harrow replied on May 29, 2009 21:36 to the problem "Chicago Zipcar Groupon - fail - Groupon Code#" in Groupon:

Hi Mark,

I believe you already figured this out, but anyone else who reads this, just leave the gift certificate field blank. As long as the promotional code is correct you should be all set.

Sorry for any confusion,

Joe

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Joe Harrow replied on May 21, 2009 23:52 to the problem "Chicago Zipcar Groupon - fail" in Groupon:

Hi Megan,

Make sure you are using this link: https://www.zipcar.com/chicago/apply/... when signing up so the promotion code is correct. This should get rid of this problem. The wording on the Zipcar site might not be exactly clear that it is catering to a Groupon, but just go through with it and you should be fine. If you have any problem with Zipcar charging you the membership fee let me know and we'll make sure to work it out with them and get that fee removed.

Sorry for the confusion,

Joe Harrow
groupon@thepoint.com
312.386.8280

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Joe Harrow replied on May 12, 2009 20:42 to the idea "Extreme Pizza" in Groupon:

Hey Jimmy, I believe that was Alka that called. I'll tell her to give you a call.

p.s. great business name!

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Joe Harrow replied on May 12, 2009 18:31 to the problem "can't purchase Zipcar Groupon" in Groupon:

Hi Dina,

This isn't sold out yet, I'm not sure why you're seeing that message. There are still 24 more spots, so my best suggestion is to try again. If http://grouponboston.com isn't working, try signing up for this here: http://www.thepoint.com/campaigns/zip...

If this still isn't working, give me a call and I'll make sure we get you in.

Sorry for the trouble,

Joe Harrow
groupon@thepoint.com
312.386.8280

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Joe Harrow replied on May 11, 2009 22:11 to the problem "Need 2 Body Endeavors Coupons" in Groupon:

Hi Frank,

Sorry we did not take care of this yet--we need a bit more information. Could you email me from the email address you used to make this purchase to groupon@thepoint.com so I know which Frank you are and don't give the wrong one some pilates classes ;)

Thanks,

Joe Harrow
groupon@thepoint.com

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Joe Harrow replied on May 11, 2009 21:04 to the problem "Problem with Cookies by Design" in Groupon:

Hi Sandy,

We contacted Cookies By Design regarding your unsatisfactory delivery, and it seems like the issue has already been resolved between you and the company and they will be re-delivering your cookies. Please let me know if you still feel unsatisfied by the solution that was agreed upon.

Again, we are sincerely sorry about your negative experience.

Joe Harrow
groupon@thepoint.com
312.386.8280

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Joe Harrow replied on May 11, 2009 20:30 to the question "Refunds?" in Groupon:

Hi Lauren,

You can always cancel the day you sign up. You can do this yourself from the page you bought it from by clicking on "edit pledge". If you need to cancel a Groupon after that it is typically not allowed, but let us know your situation and we'll do what we can.

Let me know if there is anything else I can help with.

Joe Harrow
groupon@thepoint.com

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Joe Harrow replied on May 10, 2009 20:36 to the problem "Problem with Cookies by Design" in Groupon:

Hi Sandy,

Very sorry to hear this. We will contact Cookies by Design first thing on Monday to see what we can do to make this right. If we can't work something out with them to your satisfaction, we'll work something with you directly. I will follow up with you about this issue tomorrow.

Again, very sorry about your dissatisfaction with this Groupon.

Joe Harrow
groupon@thepoint.com
312.386.8280

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Joe Harrow replied on May 09, 2009 15:09 to the question "Scheduling" in Groupon:

Hi Dawn,

Is this referring the the BriteSmile facial in New York?

If so, this Groupon is good for a year, so you have a year to try to find a time with them to schedule this. Their hours are Mon-Fri 9am-7pm, Sat 9am–6pm, and if you would like to try to schedule something before you purchase this, just give them a call (212) 397-8786.

I hope this helps. If you are not in New York then ignore everything I just wrote and let me know specifically which Groupon you are trying to schedule for...

Have a great weekend!

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Joe Harrow replied on May 08, 2009 20:13 to the question "is this facial for real?" in Groupon:

Hi Stuart,

The facial is for real, just ignore the last three claims, regarding the reptilian skin, bulletproof skin, etc. It looks like our writer was such a Britesmile facial fan they just let their imagination roam free for a moment...

The five bullet points before these are all legit, appropriate enough for a five-star facial.

Enjoy!

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Joe Harrow replied on May 08, 2009 16:58 to the problem ""Uh Oh, 404!" Everytime I click on the Groupon...why??" in Groupon:

Hi Anna,

Sorry about that, I'm not exactly sure what is wrong with those links. It could have been a temporary problem, because the links in my email are working. You can also always go directly to http://getyourgroupon.com to see the days deal if for any reason the links in the email aren't working.

Sorry this has been frustrating.

Happy Friday!

- Joe

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Joe Harrow replied on May 08, 2009 00:31 to the problem "can;t tell weather my order went through" in Groupon:

Hi Michelle,

It is hard for me to see exactly what is going on without your email address to check on your account. If you email it to me at groupon@thepoint.com I will try to get to the bottom of this. One other thing you can try is to click on the link on the homepage that says "Trouble buying today's Groupon?" right underneath the box where you sign up, and see if you can sign up from there.

Send me a direct email and we'll try to get this sorted out right away and make sure you can get the Groupon.

Sorry for the inconvenience,

Joe Harrow
groupon@thepoint.com

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Joe Harrow replied on May 08, 2009 00:24 to the question "Offer Questions" in Groupon:

Hi Deborah,

Joseph Alban can do acupuncture for other issues as well, not just pain. Some examples are anxiety, depression, insomnia, headaches and migraines, sinus problems and allergies, smoking addiction, obesity, and more. Feel free to contact any business that we feature with your specific questions, no problem at all.

Let me know if there is anything else that I can help with.

Best,

Joe Harrow
groupon@thepoint.com

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Joe Harrow replied on May 07, 2009 22:35 to the problem "Non-user friendly website for accessing groupon/coupon" in Groupon:

Hi Eunice,

That is a great suggestion, and something we are working on. Soon it will be much easier to log in and view all of your Groupons from the Groupon homepage. For now the best way is to go to http://thepoint.com/mygroupons .

As far as logging out, the log out button should work, and you can also try going here: http://thepoint.com/logout .

Thanks for the feedback, and sorry that things aren't yet perfect, we're working on it!

- Joe Harrow

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Joe Harrow replied on May 07, 2009 21:37 to the question "Photos" in Groupon:

Hi Michele,

We're just a deal of the day site, so sometimes we partner with specific photography businesses, but we don't actually offer any photography services directly from us. Some of the businesses we're worked with would definitely come to you to take your pictures! Go to http://getyourgroupon and enter your email in the box on the tip of the page to subscribe and see all of our deals as they happen so you don't miss our next offer like this.

Best,

Joe Harrow
groupon@thepoint.com

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