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Cupcake 39171 replied on September 20, 2008 06:14 to the problem "Amazon refused to refund my late book through its "A-Z" refund program because my book arrived during the three-day period you have to wait before making a claim, even though the item was officially late." in Amazon.com:
Wow. Everyone, I wanted to return the book for a refund, not keep the book and also get a refund. But Amazon didn't even want to hear about that possibility, and didn't help direct me to the third party seller if that was what was supposed to happen. It makes sense to go to the seller, but I'd only heard of the A to Z policy, and wasn't sure what else I could do. I still have the book, and still do not like to shop at Amazon. Thanks to the couple of you who considered that I was legitimately treated poorly and was not trying to scam Amazon.-
levi replied on September 20, 2008 04:59 to the problem "Amazon refused to refund my late book through its "A-Z" refund program because my book arrived during the three-day period you have to wait before making a claim, even though the item was officially late." in Amazon.com:
A-to-Z Guarantee Claim is not for your case; please note only merchant that put up their 'shipping time guarantee' would consider your case eligible. Currently, only buying from 'Amazon Fulfillment' would qualify for such compensation if delay. Read carefully about Amazon's policy if orders are fulfilled by 3rd party seller. The 3 days period is also mentioned in their policy page.
I have viewed these documents and nah ~ sorry, not for you.
There are increasing numbers of scamming activities in online marketplace trying to get compensation in the name of 'customer satisfaction'. Please also know that if you win the claim, it is the pity poor 3rd party seller that will liable for the claim, NOT the all amazing Amazon. Amazon will take the money from the seller's account, give it to you. You should not feel happy because we are taking money and goods from the poor seller, and left him nothing. -
A comment on the problem "Amazon refused to refund my late book through its "A-Z" refund program because my book arrived during the three-day period you have to wait before making a claim, even though the item was officially late." in Amazon.com:
No need to be uncivil. If you have a productive argument to make please do. Also, please review our community guidelines [http://getsatisfaction.com/community_...]. Particularly the section under "Be constructive with your criticism". Thanks. – Amy Muller, on August 05, 2008 17:34 -
TiredofYou replied on August 05, 2008 16:56 to the problem "Amazon refused to refund my late book through its "A-Z" refund program because my book arrived during the three-day period you have to wait before making a claim, even though the item was officially late." in Amazon.com:
You got your Item and you still want your money back?
....
People like you make me sick. -
joejoe replied on July 02, 2008 02:49 to the problem "Amazon refused to refund my late book through its "A-Z" refund program because my book arrived during the three-day period you have to wait before making a claim, even though the item was officially late." in Amazon.com:
Wait a minute.., you are trying to get a refund on your purchase because it wasn't delivered within the "estimated delivery" time frame? What a scammer you are!
