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john3388 replied on November 09, 2008 09:15 to the discussion "Why won't IKEA listen to service complaints rather than telling customers to bug off?" in IKEA:
I had similar experience. If You try to bring some back for exchange.
And the so they called "customer svc" is to arguing or brianwashing you to tell you nothing wrong with the item you brought back. If you insist to return it, then they said no to you and the reason is that it is already assembled. So it is considered as "used" If you read their fine print on their receipt. They do not accepted previously assembled merchandise. Can you believe it this "Ridiculous Return Policy " from one of the main retailers in US.
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