John's dashboard

John replied on September 26, 2009 19:11 to the question "No sound after installing/uninstalling skype v2.1 in Jaunty" in Participatory Culture Foundation (Miro):

I'm still not sure what happened but I did manage to find a solution.

Upgrading ALSA & PulseAudio via the following PPA did the trick:

https://launchpad.net/~themuso/+archi...

Both Totem & Miro are working as expected. Thanks for the help!

John replied on September 25, 2009 20:52 to the question "No sound after installing/uninstalling skype v2.1 in Jaunty" in Participatory Culture Foundation (Miro):

Yep - rebooted multiple times. Confirmed nothing is muted and volume is up. Only one output device (built-in laptop speaker.)

John replied on September 25, 2009 20:34 to the question "No sound after installing/uninstalling skype v2.1 in Jaunty" in Participatory Culture Foundation (Miro):

Ah - I think you might be on to something. Totem doesn't seem to produce any sound, either. I played the same video w/ VLC with no problems. Presumably Totem & Miro share the same sound sub-systems?

One thing which I neglected to mention - the beta version of skype works with PulseAudio only. I played around with configuring Pulseaudio and eventually decided it wasn't worth the effort.

I didn't too anything too exotic - mostly just changed sound preference settings and played around with an application called Ear Candy which I've also uninstalled.

Thanks,
J.

John asked a question in Participatory Culture Foundation (Miro) on September 22, 2009 14:01:

No sound after installing/uninstalling skype v2.1 in Jaunty

Hi,

Miro sound on my Jaunty system stopped working after installing & uninstalling Skype v2.1 (beta).

My system sound works and I have no problems w/ other applications (VLC, etc.)

I've tried the following with no luck:

* Set default system sound device to ALSA (system-> preferences -> sound)
* Tried using both gstreamer & xine in Miro
* Uninstalled and reinstalled Miro (including renaming $HOME/.miro)
* Reinstalled all gstreamer & xine components via Synaptic package manager
* Tried manually specifying different GStreamer audio sinks via commend line (i.e. miro -autoaudiosink, alsasink, gconfaudiosink)

How does Miro interact w/ gstreamer / xine? What would be the best way to determine if the issue is Miro or gstreamer / xine?

Thanks,
J.

A comment on the idea "Implement Social Stories using Build a Book Technology" in Monarch Teaching Technologies:

Hi Amanda,

I'm more involved in the IT side of our product and unfortunately cannot offer much advice.

Please email me your contact info and I will pass you along to one of our special education experts who should be able to help.

My email address is jhaprian@monarchteachtech.com

Thanks!
J. – John, on April 28, 2009 02:21

John started following the question "Can I route support emails into Get Satisfaction?" in Get Satisfaction.

John replied on April 07, 2009 20:31 to the question "Best practices for engaging customers & GS?" in Get Satisfaction:

Thanks, Amy. I hope GS will continue to expand options in this area. In particular it would be great if I could forward email to a GS address and have a new question be automatically generated.

John marked one of Amy Muller's replies in Get Satisfaction as useful. Amy Muller replied to the question "Best practices for engaging customers & GS?".

John asked a question in Get Satisfaction on March 31, 2009 14:47:

Best practices for engaging customers & GS?

I am currently engaged in multiple email support discussions which I would love to move into Get Satisfaction. I've provided the link to our GS site and encouraged the customers to sign up and participate with little success.

In a nutshell, folks who are having a technical issue aren't interested in going to another website, registering and reposting their problem. They just want help ASAP.

Now that I think about it the issue is really two-fold:

1) How to get customers to sign up and participate in GS as the primary method of support vs. email from the start

2) How to integrate ongoing support email discussions into GS and migrate customers into the tool with a minimum amount of disruption.

Thoughts?

Thanks,
J.

John replied to a topic that has since been removed from Monarch Teaching Technologies. see the change log

John replied on March 31, 2009 11:14 to the idea "My Image Editor wishlist: cropping, choice of "stamps", resaving under a different name" in Monarch Teaching Technologies:

Good ideas. Thanks! We'll consider adding them to our development roadmap.

John replied on March 31, 2009 11:02 to the question "Why won't my tile stay in the same place when I am trying to resize it?" in Monarch Teaching Technologies:

Excellent tip. Thanks!

John replied on March 31, 2009 11:01 to the idea "Idea for a new template--How about "power cards" format?" in Monarch Teaching Technologies:

Very cool idea. We'll definitely consider adding it to our development roadmap.

Please keep 'em coming!

John asked a question in Monarch Teaching Technologies on March 27, 2009 19:13:

What ports on my network must be open for Vizzle to work properly?

Since Vizzle must have access to the internet to function properly it is important to ensure your network connection isn't being blocked by a firewall.

The following ports must be open in order for Vizzle to work as designed:

TCP Ports: 80, 443, 1935
UDP Ports: 1935

If you are experiencing one or more of the following problems with Vizzle please verify the firewall on your computer or network isn't blocking your connection.

* Can't record text to speech
* Can't play back text to speech
* Can't upload media

John replied to a topic that has since been removed from Monarch Teaching Technologies. see the change log

John replied on March 27, 2009 13:07 to the idea "Implement Social Stories using Build a Book Technology" in Monarch Teaching Technologies:

So what are the characteristics of a "social writer" story?

John replied on March 26, 2009 13:28 to the idea "More than a matching board! Memory!" in Monarch Teaching Technologies:

Lauren,

Can you upload or link to examples? Even a hand-drawn diagram would be helpful.

John replied on March 25, 2009 14:30 to the idea "Removing tweets from Overheard" in Get Satisfaction:

I would love to see this feature. Unfortunately, our product name also happens to be a slang term so we get a lot of spam.

John started following the idea "Removing tweets from Overheard" in Get Satisfaction.

John shared an idea in Monarch Teaching Technologies on March 24, 2009 15:48:

Implement Social Stories using Build a Book Technology

Would be great if customers could create social stories incorporating multiple images with a single sentence using build a book technology.