John's dashboard

John replied on May 08, 2009 13:57 to the question "VIPRE Enterprise on Win2008 64-bit?" in Sunbelt Software:

Thank you for the post.

Yes, Vipre is supported on a 2008 X64 machine.

Thank you,

John replied on May 01, 2009 17:03 to the question "What is the "Disposition" feature of Vipre used for?" in Sunbelt Software:

The disposition is just a field to let you know that something has occured with the agent, either a scan completed or a threat was found.

It is just asking you to acknowledge that you recieved the notice. You do not need to disposition it. There is no way to set it to do this automatically. I would just hide the column if you dont' want to be notified of such things.

Thank you,

John replied on May 01, 2009 16:22 to the question "Unable to migrate database to SQL" in Sunbelt Software:

Scott,

Thank you for the post. Are you by chance using SQL 2000? This is a limitation of 2000 SQL it doesn't except max as a variable. With newer version of SQL this is not a problem.

You can fix this my modifying the Script it uses to create the tables. Please follow these directions to correct this.

Stop the Vipre Enterprise Service and locate the following file.
\Program Files\Sunbelt Software\SVE\ReportDatabase\CSEReporting.SQLServer.3.1.sql
open it with notepad and search from the top looking for MAX change the first instance to 8000 and save.
Start the Vipre Enterprise Service and then change over to SQL database as normal.

Thank you,

John replied on May 01, 2009 16:16 to the problem "13,828 Emails Reporting Active Protection "Blocked" Alert" in Sunbelt Software:

Stacey,

Please boot into safe mode and run a deep scan from the command line the followign link will walk you through doing this.

http://support.sunbelt-software.com/D...

If the prompt do not stop after that it is having trouble removing everything.

Please send email to support@sunbeltsoftware.com or call us at 877 673 1153 to open a ticket so we can have a technician assist you with this.

Thank you,

Tim,

What is your ticket number? I show several Tim Gabaree in out ticketing system and could not locate it.

Thank you,

John replied on May 01, 2009 15:47 to the question "Please need help!" in Sunbelt Software:

Thank you for posting.

The agent cannot perform any scans till it finishes downloading the defintion, the sam apply's for Active protection being enabled.

Have you rebooted the server since installing the agent 3.1.2744 agent required a reboot to enable the AP drivers. After it reboots check the status in the console and see if it is updating definitions. If so you just need to wait for them to complete.

If the status is not installed or inactive it is unable to communicate back to the server. If this is the case please contact support by emailing us at support@sunbeltsoftware.com or calling 877 673 1153.

Thank you,

John replied on May 01, 2009 14:37 to the problem "Since using VIPRE Enterprise some systems having STOP Errors" in Sunbelt Software:

Henk,

Thank you for your post, I apologize for the issue you have experienced with Vipre. I located your ticket and will have the tech assigned to you case contact you as soon as possible. We will need some log files from the agent and the server and the dump files from the crashes to accurately trouble shoot this issue. I will be giving him direction on what to gather and we will get this resolved for you.

Again i apologize for the probelm you are having.

Thanks,

John replied on April 30, 2009 21:32 to the question "Updates on port 80?" in Sunbelt Software:

Scott,

Thank you for contacting support. No changing the port in the policy to 80 will cause the agents not to update from the console. The server listens on port 18082 this could be changed. However this is not recommend to use any commonly know ports. If you do change it you would need to change your policy and update ports. And using port 80 is not advised because it would cause problems with browsing the internet.

Thank you,

John replied on April 30, 2009 13:22 to the problem "13,828 Emails Reporting Active Protection "Blocked" Alert" in Sunbelt Software:

What is the file name that it is blocking? It sound as if you might have an infection on the server. I would run a deep scan and if it continues to prompt after the deeps scan

Please send email to support@sunbeltsoftware.com or call us at 877 673 1153 to open a ticket so we can have a technician assist you with this.

Thank you,

John replied on April 28, 2009 21:33 to the question "offline definition updates?" in Sunbelt Software:

You can download the definitions but they need to be applied through the command line. The direction below will show you how to dowloand and apply the new definitions.

Download the latest definition release from http://www.sunbeltsoftware.com/Busine...

Open a command prompt and navigate to the agent program files.

Run the following command from the command prompt, substituting c:\temp for the directory that the definition sbr.sgn was downloaded to:

C:\Program Files\Sunbelt Software\SBEAgent>SBAMCommandLineScanner.exe /applydefs c:\temp\CSE3-EN-xxxx-F.SBR.SGN

Thank you,

John replied on April 28, 2009 21:27 to the problem "Vipre UI will not start and Active Protection turns itself off." in Sunbelt Software:

If you do an update now it will push the agent right over top of what is already on the machine. With the 3.1.2744 agent it requires a reboot after the upgrade or being repushed to the machine. Please reboot the system and active protection will enable.

thank you,

John replied on April 28, 2009 20:17 to the problem "Vipre UI will not start and Active Protection turns itself off." in Sunbelt Software:

Hello Lundhomster,

Thank you for contacting support. What operating system are you running? Are you useing the latest version of the enterprise agent 3.1.3744?
I have seen a small issue with Vista machines were the Agent UI is a little slow to open if you give it a little time it wil open and function normally. As for the active protection with the new agent when you push the agent AP will not enable until the machine is rebooted.

If this does not help please contact us by emailing support@sunbeltsoftware.com or calling 877 673 1153.

Thank you,

John replied on April 28, 2009 18:11 to the question "Reboot error message." in Sunbelt Software:

Have your agent recently upgrade to the current version of 3.1.2477? We just release this last thursday.

The prompt for reboot is caused by the agent software update. I apoligize for the wording it is a little misleading.

If you look in the scan history and nothing was found it is just the update that is prompting for a reboot. I would reboot the machines as soon as possible because active protection is disabled until the reboot occurs.

Thank you,

John replied on April 28, 2009 18:07 to the question "Add threat to known bad by threat name instead of file name?" in Sunbelt Software:

If you do not wish to quarantine adware for everyone. I would suggest creating a seperate policy for that users machine and set the action to quarantine, and grant him the right to be able to manage the allowed and blocked list for his own machine. But if the action is set to quarantine he doesn't need to admin bad the files Vipre will remove it for him.

But there is no way to add specific threats by name they must be added by the trace files and folders in order to get rid of them without setting the action to quarantine.

Thank you,

John replied on April 28, 2009 16:20 to the question "Add threat to known bad by threat name instead of file name?" in Sunbelt Software:

Thank you for contacting Sunbelt Software support. At the current time there is not way to add threats by name. The admin defined bad is way of blocking unwanted programs or software from working on your machines.

If there is a specific threat that we are not catching, please contact us by sending email to support@sunbeltsoftware.com or calling 877 673 1153 so that we can assist you with this. True threats should be in our defintions and not need a defined bad to get rid of them.

Thank you,

John replied on April 28, 2009 15:47 to the question "How do I scan a network drive when using VIPRE Enterprise?" in Sunbelt Software:

Ok in that case it is not possible at this time to scan mapped drives with a custom scan. You could right click and scan individual folders and files, but not the entire drive. If you want this scanned regularly you would need to modify the quick or deep scan setting in the console. But this could cause some performance issues if the drive has alot of activity.

Thank you,

John replied on April 28, 2009 15:28 to the question "How do I scan a network drive when using VIPRE Enterprise?" in Sunbelt Software:

In the scan option instead of local drives set it to scan all drives and it will attempt to scan any mapped drives that you have. However depending on how busy the share is it could slow down the scan a bit.

If possible i would suggest an agent on the machine that host the shares. Then set your workstations on a seperate policy where they just scan thier local drives.

Thank you,

John replied on April 27, 2009 20:02 to the question "Laptop's using Vipre Enterprise having problem updating defintions via internet." in Sunbelt Software:

Check the power management tab of your policy if the power save mode is enabled. The laptop will not run scheduled scans or update while on battery power. As soon as you plug into ac power the laptop should return to scanning and updating as scheduled by the policy. Please let me know if this helps.

thank you,

John replied on April 27, 2009 19:07 to the question "What does "pending" mean in the console screen for clients?" in Sunbelt Software:

The pending status for deferred work means that something has been changed in the policy or a command has been sent to the agent machine that it has not recieved. When the agent heartbeats back into the console this will go away.

Thank you,

John replied on April 23, 2009 15:52 to the question "Scheduled scans on Vista" in Sunbelt Software:

I'm sorry that you are having a problem with the scans. Is it only scheduled scans that fail or do manual scans not complete if you run them. We woudl like to assist you further with this please forward this conversation to Support@sunbeltsoftware.com or give us a call at 877 673 1153.

Thank you,

John replied on April 22, 2009 17:01 to the problem "sbamoutlook.dll reenabled and causes Outlook 2007 to hang." in Sunbelt Software:

Error code 0x80070005 just means the the dll is already unregistered.

I believe i may have miss spoken earlier. The dll i registered with the operating system regardless of email protection being enabled. So if you push the agent to a machine or upgrade the agent the dll gets registered again.

This is not always an issue with every outlook client it is very random in the machines it affects. But i you have an issue with outlook related to the addin make sure you unregister the dll. If you continue to have an issue please don't hesitate to contact support by sending an email to support@sunbeltsoftware.com or call 877 673 1153.

Thank you,