John Grask's dashboard

John Grask replied on November 19, 2009 00:11 to the problem "CALCULATOR WRONG WITH BI-MONTHLY CALCULATIONS" in SmartyPig:

@china,

Thank you for bringing this to our attention. We have fixed this problem and everything appears to be working correctly. If you continue to have problems with this please contact us directly at 888-567-6278, or at support(at)smartypig(dot)com. Thanks, John

John Grask replied on November 18, 2009 23:56 to the question "How can I change the day of my monthly contribution debit?" in SmartyPig:

@bibi hutchings,

Yesterday we made several updrades to SmartyPig. We have now given our users the ability to contribute to their goals more frequently. You may now contribute monthly (same as before), twice monthly, every 14 days, or no contributions on a regular basis. As we made this improvement, we also changed the process on how to change your withdrawal date for each of your goals. Previously, the withdrawal date was attached to your funding source. It is now attached to your goal. Going forward if you would like to edit your withdrawal date, this can be done by clicking "Edit Goal", and adjusting the funding frequency for your goal.

To learn about the upgrades we have made please go to the link below.

http://blog.smartypig.com/read/exciti...

Thanks,

John

John Grask replied on November 18, 2009 16:11 to the question "where did the amazon gift card go?" in SmartyPig:

@jillgb@hotmail.com,

Thank you for your question. We are finalizing our agreement with Amazon.com and hope to have them up on the site very soon. Thanks, John

John Grask replied on November 17, 2009 01:39 to the question "OFX" in SmartyPig:

@Tanushree Dinda,

Thank you for your questions and we are happy to hear your are enjoying our site. Currently, SmartyPig does not support Quicken. You can integrate with sites like Mint.com, Yodlee and Microsoft Money. Or download your transaction history in .xls or .csv format.

That said, we are looking at adding a Quicken download option within the next few months.

Thanks, John

John Grask replied on October 28, 2009 16:56 to the idea "Manual Contribution Control" in SmartyPig:

@jenncolesf,

Thank you for checking back with us. Making this change is currently priority #1 at SmartyPig. As Mike Ferrari has indicated, we are going to make this improvement during the 4th quarter of this year, and we are on track to meet that goal. We will keep you posted as things develop. Thanks, John

John Grask replied on October 23, 2009 01:28 to the question "Can't get my money." in SmartyPig:

@homestar,

Thank you for contacting SmartyPig. You have contacted SmartyPig USA, not SmartyPig AU (they have a separate GetSatisfaction page), but I wanted to help you with your response so I have contacted ANZ in regards to your post.

ANZ said that they apologize that you have experienced this unique situation and do not have experience in resolving your particular issue. A resolution has now been met in moving the money back to your funding source via an alternative path.

Again, we apologize for any inconvenience and are working to prevent this particular situation in the future.

Sincerely,

John Grask

John Grask replied on October 20, 2009 23:50 to the question "Does or will SmartyPig offer any referral bonuses?" in SmartyPig:

@Charles,

Thank you for your question. Currently SmartyPig does not offer referral bonuses. We appreciate this suggestion and will keep it in mind as we continue to new look for new ways to provide value to our users.

Thanks,
John

John Grask replied on October 19, 2009 20:55 to the question "Does accrued interest count in goal being met?" in SmartyPig:

@Tommy,

Thank you for your question. Your automatic monthly contribution will continue to pull until your goal has been met. Interest accrued to this point that has not been paid will not factor into your goal being met. Interest is paid quarterly or at the time of closing a goal. You also have the ability to add money (up to $50,000 per day) to your goal so that you may reach your goal faster. Once your goal has been reached your monthly contributions will automatically stop. You may let your funds sit and continue to earn interest until you decide to close your goal. If you have any further questions, please do not hesitate to contact a member of the SmartyPig Customer Support Team at 888-567-6278, or at support(at)smartypig(dot)com. Thanks, John

John Grask replied on October 19, 2009 19:00 to the question "start again" in SmartyPig:

@stephen a esposito,

Thank you for your question. SmartyPig accounts are self managed and only the user is able to close their goal. Underneath your goal, you will have the option to “Stop Goal”. This can be done 4 business days after your most recent transaction has posted into your account. Once you close your goal, you will have the option to ACH your funds back to your original funding source which takes 2 business days. If you have any further questions in regards to your particular account, please email us directly at support(at)smartypig(dot)com, or call us at 888-567-6278, and we will be happy to assist you further. Thanks, John

John Grask replied on October 15, 2009 21:59 to the question "Name display with sharing" in SmartyPig:

@aznvampgirl,

Thank you for your question. Currently we only have the ability to show your full name when someone visits your SmartyPig page. We appreciate your suggestion, and will keep this in mind as we continue to make enhancements to our site. Thanks, John

John Grask replied on October 15, 2009 15:01 to the idea "Rewarding good savings habits." in SmartyPig:

@Charles,

Thank you for your suggestion. We are always looking for new and exciting ways to reward our customers. In the past, we have run promotions such as Twitter contests or our most recent youtube video contest where we gave out $5,000 in rewards. This is a great idea and we will definitely keep this in mind as we run future promotions and look for ways to reward our customer base. Please keep the great suggestions coming – we really enjoy hearing from you. Thanks, John

John Grask replied on October 15, 2009 14:42 to the question "Group Goals by Funding Source" in SmartyPig:

@Charles,

Thank you for your questions. When you first log into your SmartyPig Profile, you will see a section titled “My SmartyPig Accounts”. In this section, we show you the “Total Monthly Contributions Scheduled This Month”. These are broken down by funding source, so it will indicate to you the total amount that is scheduled to be initiated from your funding source for that month. However, this is based on what day your monthly contribution is scheduled for. For example, if your monthly contributions are scheduled for the 15th of the month, it will show the amount scheduled to be initiated up until the 15th. Once those contributions are initiated it will go to $0.00 since you no longer have any scheduled contributions for that particular month.

In regards to grouping goals by funding source, we appreciate the suggestion and will pass this onto our development team for future consideration.

If you have any further questions please do not hesitate to contact us at 888-567-6278, or at support(at)smartypig(dot)com. Thanks, John

John Grask replied on October 14, 2009 19:34 to the question "How can I change the day of my monthly contribution debit?" in SmartyPig:

@bibi hutchings,

Thank you for your question and I am happy to assist you. First, log into your SmartyPig Profile. Next to your savings account please click “Manage”. Then please click “Manage” next to Funding Sources and this will pull up a list of your funding sources. Please click “Edit” next to the funding source whose withdrawal date you would like to change. Once you have done this, scroll down to the box labeled “Monthly Withdrawal Date”. Using the pull down arrow, select the date you would like your funds to be withdrawn. Be sure to click “save” at the bottom of the screen when you are finished to register any changes you have made. Please remember, that you cannot edit a funding source if you have any pending transactions. Also, if you have more than one savings account that uses the same funding source, you will have to repeat this process for each savings account. If you have any further questions or concerns, please do not hesitate to contact us at 888-567-6278 or at support(at)smartypig(dot)com and we will be happy to further assist you. Thanks, John

John Grask replied on October 12, 2009 16:39 to the question "Visualizer doesn't show progress" in SmartyPig:

@Beth DuRoss,

Thank you very much for the suggestion. We will definitely pass it along to our development team for future consideration. Thanks, John

John Grask replied on October 09, 2009 16:16 to the praise "SmartyPig rocks!" in SmartyPig:

@Beth DuRoss,

Thank you so much for your posting and we are happy to hear you are enjoying using SmartyPig. We wish you the best as you save towards your goals, and as always, if you have any questions or concerns please do not hesitate to contact us at 888-567-6278, or at support(at)smartypig(dot)com and we will be more than happy to assist you. Thanks, John

John Grask replied on October 09, 2009 16:11 to the question "Visualizer doesn't show progress" in SmartyPig:

@Beth DuRoss,

Thank you for your question. The visualizer does not track your progress in relation to reaching your goal. The visualizer is a tool to help you see how much you have saved to this point and so you can see your growth compared to previous months. Please let us know if you have any more questions, and you can also contact us as well at support(at)smartypig(dot)com. Thanks, John

John Grask replied on October 02, 2009 21:05 to the problem "Lots of Typos on Website" in SmartyPig:

@bloominglater,

Listening to our customers is a top priority at SmartyPig and we enjoy getting feedback from all of our users. As you will see, we have updated the typos you pointed out to us. We are happy to have you as a SmartyPig customer and wish you the best of luck with your savings. Thanks, John

John Grask replied on October 01, 2009 13:52 to the problem "Lots of Typos on Website" in SmartyPig:

@bloominglater,

We take customer feedback at SmartyPig very seriously, and we thank you for bringing these errors to our attention. This page was recently formatted to a newer version and we will work to get these errors corrected. We appreciate hearing from you, and really hope you will give SmartyPig a try as our service offers tremendous value to our customers. If you have any further questions or concerns, please do not hesitate to contact us at 888-567-6278, or at support(at)smartypig(dot)com. Thanks, John

John Grask replied on September 26, 2009 19:24 to the question "show me the money" in SmartyPig:

@ stephen a esposito,

Thank you for your question. You may close your goal 4 business days after your most recent transaction has posted into your account. If you choose to redeem your funds by transferring them back to your original funding source that process will take 2 business days. If you choose to place your funds on a Mastercard Debit Card or a BIC retail gift card it will take 10-15 business days to receive them. If you wish to reach your goal earlier you have 2 options. First, you may edit your funding source withdrawal date, or you can use our add money feature to make a one time contribution, up to $50,000 per day, to meet your goal. If you have any further questions please do not hesitate to contact a member of the SmartyPig Customer Support Team at 888-567-6278, or at support(at)smartypig(dot)com. Thanks, John

John Grask replied on September 24, 2009 19:28 to the problem "Minimum monthly contributions will not reach the goals!" in SmartyPig:

@David,

Thank you for your question. In order to better assist you and for security purposes in dealing with your individual account, can you please email your question to us at support(at)smartypig(dot)com. Please make sure you email us from the address that is attached to your profile and we will be happy to look into this further for you. Thanks, John