John Ketchpaw's dashboard

John Ketchpaw replied on October 08, 2009 20:23 to the question "Encoding process stuck" in Panopto:

It's definitely true that having more than one application accessing your audio and video inputs can cause trouble. In the future, we plan to be much more resilient to other programs on the system.

It's likely then that the file on disk is malformed and may need to be reconditioned. If you contact support@panopto.com, we can setup a time to connect into your server and recover what's there.

If you're not concerned about keeping the recording, your other option is to delete it from the web UI.

John Ketchpaw replied on October 08, 2009 00:04 to the question "Virtual Private Cloud" in Panopto:

We do have direct experience with EC2, which should work without issue.

Since VPC is just a vpn between your private network and the resources you choose to deploy in amazon's datacenters, I don't expect that you'd have problems.

I would caution that that amazon may not be cost effective if your server load varies too much over time. Depending on what your goals are, it's possible that we can solve things for you more economically.

Please contact support@panopto.com and we can setup a technical call to help you out.

John Ketchpaw replied on September 28, 2009 21:46 to the question "In a self hosted solution is running multiple Data Servers an option?" in Panopto:

Absolutely! CourseCast can support an arbitrary number of computers doing encoding work, and you can specify on each machine how many jobs it should try to do at any given time.

If you contact support, they can help you get things set up.

John Ketchpaw replied on September 06, 2009 18:05 to the question "Any way to embed the coursecast?" in Panopto:

We've been hearing this request quite a bit, and we've been kicking some of the details back and forth.

A couple questions:

-In an embed, there's really only room to show one stream at a time. Is it good enough to require a click through to get the full experience?
-If the recording is password protected, is it OK to have just a static image that clicks through to the viewer?

John Ketchpaw replied on June 16, 2009 20:35 to the problem "PDF tab problem" in Panopto:

Aero glass is on if your windows are see through at the tops and on the sides.

This page has some pictures of what it looks like:

http://en.wikipedia.org/wiki/Windows_...

John Ketchpaw replied on June 16, 2009 20:16 to the problem "PDF tab problem" in Panopto:

I just tried this with IE, firefox and chrome, and it only seems to happen with firefox.

This was working fine not too long ago on my workstation. I'm running adobe reader 9.1.2, could you let us know if you're running the same version? Also, which version of windows are you running, and do you have aero glass enabled? We've seen some things like this happen in that case.

I've filed a bug, and we'll see if we can get to the bottom of this.

John Ketchpaw replied on May 22, 2009 19:12 to the question "Accesing Panopto lectures via satellite internet access" in Panopto:

Also, one way for him to test is to visit our showcase page at http://www.panopto.com/showcase.aspx .

If the experience is subpar, there are content and playback variables we can adjust to try to improve things.

John Ketchpaw replied on May 06, 2009 21:28 to the question "Can students change their password and security question?" in Panopto:

Yes. It's clear that the current workflow is showing its age. We're going to be switching to an batch-invite mechanism (where users receive an email+account setup token to choose their own password). We also intend to interoperate with more LMS+directory providers so that students don't have to remember an additional set of credentials + admins can use their existing IT workflows.

We have a hacky way to batch create users in 2.1, maybe it will save you a little pain:

On the "share" page for a recording, you can paste in a list of email addresses, who will have accounts created for them with random passwords for each. Users that pre-exist will be filtered out, new users will be able to login using their email address as their account name.

John Ketchpaw replied on February 24, 2009 01:42 to the question "Is there a way to configure the recorder to use an internet proxy server?" in Panopto:

In your configuration, I believe IE passes credentials to the server using your windows login, but our software does not. Does your IT department provide the ISA firewall client? Installing it should remedy things.

We don't currently have a way to manually set these settings, but if you contact support, we might be able to hack something up for you in the short term.

John Ketchpaw replied on February 24, 2009 00:47 to the question "Is there a way to configure the recorder to use an internet proxy server?" in Panopto:

The recorder ought to be using the same proxy settings as internet explorer under internet options->connections->LAN settings, though we've seen behavior where recording succeeds but uploading doe not when the proxy is ISA server.

Do you happen to know what brand of proxy you have, and if there are particular steps to using it?

John Ketchpaw replied on September 19, 2008 22:59 to the question "How do I globally populate students into classes? (from Dan Mull @ Cal Poly - supporting our CourseCast pilot... thanks!" in Panopto:

A few more nuggets:

You can mass paste lists of coursecast/LDAP users into the access control box. What you can't do right now is mass copy the users back out if you want to replicate a previously created set to another class.

In the upcoming point release, we've adjusted the workflow so that class association can be set as you create each CourseCast user.

In the future we plan to support AD/LDAP groups + deeper CMS integration, so admins can leverage their existing infrastructure.