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  • question

    theJBJshow replied on November 13, 2009 03:59 to the question "CS4 Design premium Subscription Edition renewal problem" in Adobe:

    theJBJshow
    Oh well I've jumped the gun a bit and emailed the dude to say you might write! So I'll post my apologise here to all and sundry if I've poked my nose in. Find myself with a spare hour this afternoon and this seemed a productive way to use it. Anyway looks like it's all good.
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  • question

    theJBJshow replied on November 13, 2009 03:44 to the question "CS4 Design premium Subscription Edition renewal problem" in Adobe:

    theJBJshow
    Hey there, the employee above was who I actually dealt with and after getting your second comment thought I'd drop her a line to let her know you were here, but she's on leave. But the auto reply had an alternate address. Try writing to her to get it. (I'm not going to publish it as i don't have their permission. Just the way I is.)
    Incidently did you get anywhere with the aptechnician email address they provide in the monthly reciept?
    It's a rhetorical statement, as I didn't - that's why I came here, but you know...every avenue and that! :)
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  • question

    theJBJshow replied on October 08, 2009 06:21 to the question "CS4 Design premium Subscription Edition renewal problem" in Adobe:

    theJBJshow
    For the benefit of anyone else who may be in Australia using the Subscription software, and like me have got to the end of your 12 months only to find the automatic renewal has not gone through, my experience may help.

    I initially started on the CS3 edition. When the upgrade was sent through to me, the documentation suggested I did not need to uninstall CS3. So I didn't, and some how I was able to use CS4, even though it now appears my account with Adobe was listed as CS3. As a result when it came time for renewal, and even though it was listed as automatic, as Adobe no longer sell CS3 it was unable to auto renew. Had I upgraded the account to CS4 when I first got the software, I suppose it would of worked. But as I was able to use CS4 I just assumed something like this had happened.

    I had a number of issue trying to get assistance through the usual channel for customer service, but on the 'open letter to adobe customers' posted by Lambert Walsh on the support pages was the email address adbecare@adobe.com for customers experiencing service troubles. Within an hour or so of writing to this address I had heard from Kirsten. Wow! Exactly the information I wanted, explained in way I could understand.

    I hope this is of some assistance to others, whether they use the subscription model or not.
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  • question

    theJBJshow replied on October 08, 2009 05:59 to the question "CS4 Design premium Subscription Edition renewal problem" in Adobe:

    theJBJshow
    Hi Kirsten, theJBJshow is a pseudonym for a customer who has already emailed you, and received your reply. And actually I responded to say I had posted here. Great minds eh!
    As I mentioned in the return email, I have actually been using CS4 on the machine, but the information at the time I installed it did not explicitly say I had to uninstall CS3. So I assume this is where the confusion has occurred.
    Thanks again for your quick response.
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  • question

    theJBJshow asked a question in Adobe on October 08, 2009 05:44:

    theJBJshow
    CS4 Design premium Subscription Edition renewal problem
    I appear to be getting no where with answers regarding my Australia only subscription of Design Premium CS4 through the customer service avenues. Today has been wasted on hold, however strangely the day previous I got through in no time at all. After speaking with a rep and reiterating my problem, the girl on the line promised an email response in an hour, but it's never arrived. So frustrating.

    Previously during the time I have been subscribing to this program, things have been fine. Where did it all go wrong Adobe?

    Are there any other community members in Australia using CS4 Design subscription edition? And is there anyone here from Adobe who can help?
  • question

    theJBJshow asked a question in Adobe on October 07, 2009 00:41:

    theJBJshow
    Adobe website geographic schizophrenia
    Having just joined the conga line of frustrated customers of Adobe customer support, one annoying quirk stood out and wondered if this happens to other customer around the world. I'm in Australia, so we're designated South East Asia. When I link on the site to say 'contact us' it appears to jump to 'Location: America'. If I then reset that to 'Australia, English' and tick the box to 'remember this next time', not only does it not return me to the page I was on (instead the Australian home page) when I then attempt to link back for information regarding, say 'contact us' I'm just as likely to now be "located" in Asia.

    This is incredibly frustrating and for a company so closely linked to the internet, bizarre?

    In Australia we are enjoying a subscription based program for CS4 Design Premium. It's a great scheme, great idea and until this month works super peachy fine!

    That was until this month.

    When I wrote to the support email address, the reply I eventually received included a PDF with what was described in the email as details about my case, but in fact only contained the same link for the customer service portal as found in the sent email. The curious thing was, apparently my customer service portal was in the UK???

    Is this geographic schizophrenia something only I'm experiencing, or is it just Australians or is it anywhere but America? Or is it even happening in the States? (cue: spooky ghost noises)
  • problem

    theJBJshow replied on June 08, 2009 22:51 to the problem "Mides crashes when running search in docs tab" in Mides:

    theJBJshow
    The suns come up on the other side of the world, and I'm very pleased to read your replies so promptly! I will inform you of results when the update becomes available.
    Again many thanks.
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  • problem

    John Unsworth replied on June 08, 2009 06:42 to the problem "Mides crashes when running search in docs tab" in Mides:

    John Unsworth
    I have just purchased your app, and am afraid I appear to be having the same issue. What occurred after installing and launching, the first screen was Web Apps, and the only pop up window I've seen was "To configure FTP etc..". When I go to Docs, the loading wheel just spins, no window as you describe above - "First the screen is an empty list, and after about a minute, the top spinning indicator should disappear, and the indicator over the screen with the message please wait this may take a while appears...etc" - I have tried restarting my iPhone (it's in English, I'm in Australia, it's got plenty of room memory wise - 5GB spare presently), I've tried reinstalling the app, and I tried switching off the re-Download setting in settings, but this kept forcing it to crash. When I tried to use it while the downloading was occurring, I created an index.html file, and as I was attempting to edit it, I got a memory warning (it wasn't up very long) and the app crashed.
    Rather hoping you can fix this, very interested in trying it out.
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  • John Unsworth started following the problem "Mides crashes when running search in docs tab" in Mides.