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Jon marked one of pchamberlin's replies in Clearleft as useful. pchamberlin replied to the question "Recorded unexported sessions do not display".

Jon replied on November 26, 2009 10:04 to the question "Recorded unexported sessions do not display" in Clearleft:

This depends on exactly which files have been moved. The 'raw' session data is stored by default in this location:

/Users/ [username] /Library/Application Support/Silverback/Projects

If your projects have been moved from this location you can change it via the "Silverback project locations folder location" option at the bottom of the "General" tab in Silverbacks preferences.

If it is individual sessions (which are a folder that contains files for the screencapture, isight, notes and files with timing and user action information) that have been moved you should be able to move them back into one of your project folders to get them back in Silverback.

If it is individual files that are moved then restoring them will be a little more tricky and I will need more information before I can help.

Let me know how you get on.

Jon replied on November 11, 2009 16:40 to the problem "Audio is not being captured" in Clearleft:

Glad to hear you solved your problem. We are thinking about introducing the ability to manage which audio sources (system, mic, line-in etc.) are recorded during sessions into a possible future release of Silverback.

Jon marked one of Jared's replies in Clearleft as useful. Jared replied to the problem "Audio is not being captured".

Jon replied on November 11, 2009 12:04 to the question "Export to secondary HD leads to crash" in Clearleft:

Thanks for sending us your crash reports Kosta. We have determined that the problem you experienced was caused by a mismatch in file permissions.

We have improved the error reporting in Silverback that will better handle and explain situations such as this and these improvement will be in a future version Silverback.

Jon replied on November 11, 2009 11:27 to the problem "Audio is not being captured" in Clearleft:

Hi Jared,

I was wondering if you managed to solve the issues you were experiencing or if you are still having problems?

Jon set one of Jon's replies as an official response to "New version exports have no sound" in Clearleft

Jon replied on November 11, 2009 11:24 to the problem "New version exports have no sound" in Clearleft:

As Chris mentioned the audio issues were resolved in version 1.1.1.

Jon marked one of Chris Colhoun's replies in Clearleft as useful. Chris Colhoun replied to the problem "New version exports have no sound".

Jon set one of Jon's replies as an official response to "Exporting a long session fails after many hours" in Clearleft

Jon replied on November 11, 2009 10:50 to the problem "Exporting a long session fails after many hours" in Clearleft:

We have an update (version 1.1.2) to Silverback that we will be pushing out within the next couple of weeks that we believe should fix the issues some users have experienced when recording and exporting long sessions.

Jon replied on November 11, 2009 10:08 to the question "application quitting during movie export" in Clearleft:

Thank you for your help and feedback with the release candidate of the update of Silverback we have been working on. I am glad that it fixed the issues you had been having.

Jon replied on November 10, 2009 13:52 to the question "Which remote should I buy" in Clearleft:

Hi Sam,

Sorry it has taken a me a couple of days to get back to you. We are currently working on and testing Silverback compatibility with different remotes.

The app is currently designed and tested to work with the white plastic remotes that used to come with iMacs. If you can get hold of one of these this would be your best bet.

We are aware that Apple no longer sells/provides the white remotes and has replaced them with a similar aluminum version which you can get for $19/£15 at http://store.apple.com/us/product/MC3....

While we are confident that Silverback will work with the newer Apple remote we have not yet received one to start proper testing. I will update this thread when we have a managed to test different remotes.

Jon replied on October 30, 2009 13:43 to the question "Compatibility with Snow Leopard" in Clearleft:

Hi,

If you could send me an email to jon@clearleft.com I would like to send you an point release version of Silverback that we believe has fixed the export problems some users have experienced.

If you could test the projects and sessions that were causing problems with this build then that would be great.

Thanks,

Jon

Jon replied on October 30, 2009 13:37 to the question "application quitting during movie export" in Clearleft:

Hi Frederic,

Can you please send me an email to jon@clearleft.com so that I can send you copy of Silverback our developers have been working on. We believe it should fix the export issues you and other users have been experiencing.

Jon

Jon replied on October 28, 2009 15:34 to the question "application quitting during movie export" in Clearleft:

Hi Frederic,

I've spoken to one of our developers and they would like to know how long (in terms of minutes, seconds) the session you are trying to export is?

I'm trying to work out what situation could cause the behavior you are seeing. If you could describe the steps you are taking that results in the crash. (For example: Open Silverback, Choose session, Click Export....)

Also if you could answer these questions that would be a big help:

Which settings are you using for export- for example are you just using the defaults or have you selected a different quality?

You mentioned that you can view the .mov file of the iSight recordings - can you tell me the full name of this file and the locattion of it on your system. (eg. /Users/frederic/documents/movename.mov)

As I said before, what would be ideal is if you have any crash reports that we could look at. If you don't have any, don't worry, just answer as many of questions as you can and we will see where to go from there.

Jon replied on October 28, 2009 10:12 to the question "application quitting during movie export" in Clearleft:

Hi Frederic,

Sorry to hear you are having problems. I'll try to see if I can help resolve whatever issue is causing this. Could you describe the problem in a little more detail and give some information on your system setup -- for example: which Mac are you using, what version of OS X are you currently on, how long is the session you are trying to export, are you seeing any error messages etc.

Also if you have any crash reports please email them to jon@clearleft.com.