Jonathan's dashboard

Jonathan posted an update in ScribbleLive on November 14, 2009 21:42:

ScribbleLive Support Moved to support.scribblelive.com

The official Support site for ScribbleLive has been moved to support.scribblelive.com. Please join us there!

Jonathan replied on September 17, 2009 17:21 to the problem "Issue w/ Twitter Follow" in ScribbleLive:

@Francesco We'll look into it right away. Can you please open a ticket on our support site at http://support.scribblelive.com with the liveblog you are using, and which Twitter accounts aren't being pulled in, and we'll have a look. Thanks!

Jonathan replied on May 28, 2009 14:27 to the question "Event history not being displayed" in ScribbleLive:

We have our iframe embed you could use, or you could even put a DIV around the crossposted UL, and put a height on it and overflow:auto

Jonathan replied on May 28, 2009 14:00 to the question "Event history not being displayed" in ScribbleLive:

Ah, I think I might have found the problem. Did you add a "more" HTML comment to the top of the post? If so, there's a bug in the newer versions of Wordpress that prevents us from accessing the HTML of the post via XML-RPC (how we crosspost to your event). Unfortunately, we haven't been able to find a workaround on our side and are hoping WP fixes that soon.

Jonathan replied on May 28, 2009 13:29 to the question "Event history not being displayed" in ScribbleLive:

Hey James, I can definitely help you with that. What's the URL to your blog so I can see what's happening?

Jonathan replied on May 25, 2009 21:28 to the problem "Tweets not coming through to Scribblelive" in ScribbleLive:

I think I understand...So some @replies didn't get sucked in but the rest of your tweets did?

This is actually part of a controversy on Twitter right now: http://tinyurl.com/ptt3l5 . On your friend-feed you will no longer see @replies to people who aren't your friends. So for our case, if @scribblelive isn't a friend of someone you reply to, we don't get those tweets any more.

@scribblelive will friend anyone you Twitter>"follow" automatically, so if you're following 2 accounts and they tweet at each other, the tweets will get sucked in. But if you @reply to someone we've never "met" before, we're not going to find it.

All that is a complicated way of saying, we won't pull in direct @replies right now, but we're try to restore that functionality as soon as we can. Thank you very much for bringing it to our attention and please let me know if you have any other questions.

Cheers!

Jonathan set one of Jonathan's replies as an official response to "Issue w/ Twitter Follow" in ScribbleLive

Jonathan replied on May 25, 2009 20:26 to the problem "Tweets not coming through to Scribblelive" in ScribbleLive:

Hi Kate! Sorry I took so long to reply (we moved our offices - fun fun fun). Anyhow, do you have the URL for you liveblog so I can look into this for you?

Thanks!

Jonathan replied on April 15, 2009 16:21 to the question "Question about moderated comments" in ScribbleLive:

Approving a comment only approves that one comment. You could invite them to be a writer, after-which they would be unmoderated, but that would give them all the other permissions that comes along with being a writer.

If you decide to leave your event unmoderated, there's a ban feature you can use for any users that get out of hand. That's probably the best way to go if you want a fairly open conversation, without assigning writer permissions to people you don't necessarily trust.

Jonathan replied on April 15, 2009 14:28 to the question "assign more rights to writers" in ScribbleLive:

All writers can approve comments. Once they are invited to be a writer, they will see the comment box on the right sidebar.

Jonathan replied on April 14, 2009 13:37 to the question "Can't set up list of events" in ScribbleLive:

Thanks for using us again! New events won't appear on the home page etc until they have 5 posts in them. So everything is probably working and you will see them appear once you get going. Please let me know if you have any other questions.

Jonathan replied on April 14, 2009 00:56 to the problem "Crossposting dont work with my blog" in ScribbleLive:

Someone else just tried installing this plugin and it seemed to fix the problem. w00t!

http://josephscott.org/archives/2009/...

Jonathan replied on April 10, 2009 04:55 to the problem "Issue w/ Twitter Follow" in ScribbleLive:

Thanks for letting us know, Jeremy! Twitter made a change to their API yesterday that had broken that piece of our Twitter integration. I made a change, and it's working again now. Please give it a try and let me know if you have any problems!

Thanks again!

Jonathan replied on April 04, 2009 15:10 to the question "i want to unfollow a twitter user for our event! can't find how to" in ScribbleLive:

Are you the creator? If so, under the "Creator Permissions" box you'll find a "Permissions" link. If you go there, you can unfollow anyone, ban them, or invite them.

Hope that helps! Please let me know if you have any other questions.

Jonathan replied on April 03, 2009 05:41 to the question "how can i add more writers?" in ScribbleLive:

There's a couple of different ways. When you're on your event's page, you'll find an "invite" box on the right hand side. There you'll find links to invite writers, commenters, and watchers.

You can also invite someone to be a writer by clicking the "invite" link on one of their comments.

Hope that helps. We have a couple videos at http://www.scribblelive.com/Instructi... if you want to see a quick run-through of how it works.

Thanks for the question!

Jonathan replied on March 13, 2009 18:22 to the question "Modify CSS" in ScribbleLive:

We have a few levels of Enterprise based what you need. Please contact us via email with what you are looking for, and we would be happy to give you a quote. We have done everything from a custom skin for the embed, to a full-blown liveblogging site.

We strive to build exactly the features that our clients request, but in the case where it is something that is on our roadmap, we may take the opportunity to add the feature to our free offering. As a bootstrapped company, it's with the support of our pay customers that we are able to continue to power liveblogs for personal users.

Jonathan replied on March 07, 2009 00:04 to the question "export all the posts from a closed event into one page?" in ScribbleLive:

There are a couple ways:

1) If you want HTML, under "Add to your site" in the right-hand column you'll find a link to our HTML generator. There you can spit out all the posts in whatever HTML template you like.

2) If you want something you can use a little more programmatically, there is an RSS feed available for every event. You can find it in the HTML header.

Happy liveblogging!

Jonathan replied on March 06, 2009 19:58 to the question "Modify CSS" in ScribbleLive:

The Enterprise edition is just as easy to use as the free version, so that's a great way to learn how it works. But from there we layer on great new ways to get content in (and out), and can totally customize to match your brand. A couple of examples are http://liveblogs.thescore.com/ and http://changecamp.scribblelive.com/Ev...

We also offer professional services to add whatever features you need to drive your business-needs. We can extend the basic platform to your specifications, whatever they may be.

Jonathan replied on March 05, 2009 15:28 to the question "Modify CSS" in ScribbleLive:

For Enterprise customers, we can completely customize the skin including adding HTML, adjusting pagination to drive pageviews, integrating your ad-platform, and making any changes to make it perfectly match your site. We can even pull-in a skin dynamically off your servers so you can display updating site elements. We offer professional services if you need any custom work.

For example, here's how The Score sports network skinned the embed to match their mobile application: http://farm4.static.flickr.com/3026/3...

We also have web-services so you can pull your content into your websites and mobile apps however you like.

I'd be happy to answer any more question you have about the Enterprise product. I'm jonathan@scribblelive.com.

Happy liveblogging!

Jonathan set one of Jonathan's replies as an official response to "Facebook sign in is down?" in ScribbleLive