Joni's dashboard

Joni replied on November 04, 2009 18:39 to the problem "Unable to join other peoples' public story" in Whrrl:

Hi Jennifer,

Thanks for writing in. Whose story are you trying to join? I can make sure they haven't changed their twitter name on Whrrl. Also, sometimes people forget to put a space between 'join' and '@'. It should look like this: "join @Ali_sweeney" (or whatever twitter name you choose).

On the website we allow people to accept an invitation to join a story, but there is no join button if you have not been invited. We do have a mobile website at m.whrrl.com that allows you to join stories. We also have a mobile product for BlackBerry's if you use one.

Please let me know if you have any further questions. You can also send questions to feedback@whrrl.com.

My best,
Joni
Whrrl Customer Service

Joni replied on November 02, 2009 18:55 to the question "Whrrl API" in Whrrl:

Hi Denny,

Thanks for writing in. We don't have an API, but it's a very cool idea!

Joni
Whrrl Customer Service Team

Joni replied on September 08, 2009 23:06 to the idea "New Whrrl = FAIL" in Whrrl:

Hi,

Thanks for writing in with your feedback. In April we launched Whrrl 2.0, an integrated mobile and web storytelling application. You can tell stories on your iPhone and publish them out to your Facebook and Twitter networks. Then you can log in to the Whrrl.com website, edit those stories and re-publish if you wish.

Like Whrrl 1,0, we still offer maps on both the web and iPhone applications, and we still have a setting that will notify you when your friends are within certain distances.

We encourage you to try out the new Whrrl and tell us what you think!

My Best,

Joni
Whrrl Customer Service Team
www.whrrl.com

Joni replied on August 30, 2009 21:42 to the question "How can I change the timezone on my posts?" in Whrrl:

Hi,

Thanks for writing in. The timestamp issue is a known bug, and one that we hope to have fixed in our next release. Thanks for your patience while we continue to improve our service.

My best,
Joni
Whrrl Customer Service
www.whrrl.com

Joni replied on July 24, 2009 21:24 to the question "How do I stop whrrl from sending me notifications?!" in Whrrl:

Hi Kate,

Thanks for writing in. I'm sorry you are receiving unwanted email notifications. If you could please write in to feedback@whrrl.com with your email address,, I'd be happy to look into this for you.

If all your notifications are turned off on the settings page, and you are still receiving them, you may have two accounts, one through Whrrl and one through Facebook. The notifications might be coming from the other account. I can check this for you when you provide your email address.

We look forward to resolving this issue for you.

My best,
Joni
Whrrl Customer Service
www.whrrl.com

Joni replied on July 08, 2009 20:59 to the problem "My account crashes over and over on iPhone" in Whrrl:

Hi Bill,

Thanks for writing in. Can you send your account information to feedback@whrrl.com. Just your username is fine. We will investigate this issue and follow up with a resolution.

Joni
Whrrl Customer Service
www.whrrl.com

Joni replied on June 09, 2009 22:34 to the problem "Story Disappeared After Hitting Edit Button in Preview Mode" in Whrrl:

Hi,

Thanks for letting us know about this problem. I was not able to reproduce this behavior in Firefox. What browser were you using? We did have a short 10 minute network outage yesterday around 3:20 PST, I'm wondering if your story was lost during that time?

Please send us an email to feedback@whrrl.com with your account information and we'd be happy to research further.

Thanks,
Joni
Whrrl Customer Service

Joni replied on May 28, 2009 22:14 to the question "Failed to connect to Facebook, account in use" in Whrrl:

Hi Kevin,

Thanks for writing in. You may have signed up with Whrrl before and already linked your Facebook account. Please write to us at feedback@whrrl.com with your email address and we will investigate further.

My best,
Joni
Whrrl Customer Service

Joni replied on April 29, 2009 18:42 to the question "If you have multiple whrrl accounts, how would you go about creating a story?" in Whrrl:

Hello,

It sounds like you might have two Whrrl accounts. Please write in to feedback@whrrl.com with you name and email address so we can investigate further. We can remove the mobile number and attach it to your email account if needed.

Currently there is no way to sign out of the iPhone app.

Joni
Whrrl Customer Service

Joni replied on April 29, 2009 18:39 to the question "Look at this company" in Whrrl:

Thanks Bill. We always like to keep an eye on the competition. Looks like this might be a web-only site. It's difficult to tell, the website keeps throwing me an error message.

Joni
Whrrl Customer Service

Joni replied on April 17, 2009 17:20 to the question "What's the point?" in Whrrl:

Hi,

Thanks for writing in with your feedback. Whrrl 2.0 is an integrated mobile and web storytelling application. You can tell stories on your iPhone or using SMS, and publish them out to your Facebook and Twitter networks. Then you can log in to the Whrrl.com website, edit those stories and re-publish if you wish.

We have a tutorial in the iPhone under Featured Stories called 'How to use Whrrl 2.0'. We also have FAQ pages that may address further questions: http://faq.whrrl.com.

Please let us know if you have specific questions, we're here to help.

My Best,

Joni
Whrrl Customer Service Team
www.whrrl.com

Joni marked one of Bill's replies in Whrrl as useful. Bill replied to the problem "Clicking on Danielle Morrill's profile is crashing my account".

Joni replied on March 31, 2009 21:14 to the question "Any way to have whrrl update my FB & twitter status as a story unfolds?" in Whrrl:

Hi,

Thanks for writing in with your question. Whrrl does not automatically update your Facebook and Twitter status. To set status you'll need to choose to publish to Facebook and Twitter (tap the Share button). This will set your status and include a unique URL to your story.

Whrrl will create an album in Facebook for each story. To set this up, tap the Settings button in the iPhone application and set 'Create Facebook albums for my stories" to ON.

Please let us know if you have any further questions. You can also write in to feedback@whrrl.com.

Thanks,
Joni
Whrrl Customer Service

Joni replied on March 31, 2009 20:23 to the problem "Cannot log in with Facebook using Opera" in Whrrl:

Hi Bill,

Currently we don't support Opera. We may support this browser in the future. We recommend using Whrrl on IE, FireFox or Safari.

Thanks,
Joni
Whrrl Customer Service

Joni replied on March 31, 2009 20:20 to the problem "Horrendous error message from invalid email address of settings screen" in Whrrl:

Hi Bill,

I've asked our ops team to look into changing this error message to be more user friendly.

Thanks,

Joni
Whrrl Customer Service

Joni replied on March 31, 2009 20:18 to the problem "Funny error message from trying to save a blank last name" in Whrrl:

Hi Bill,

Thanks for letting us know about this issue. It's certainly not a very user friendly error message! :)

Like Facebook, Whrrl requires users to have a last name on the account and to use their real names.

Please let me know if you have any further questions.

Joni
Whrrl Customer Service

Joni replied on March 25, 2009 19:37 to the problem "Clicking on Danielle Morrill's profile is crashing my account" in Whrrl:

Hi Bill,

Thanks for letting us know about this issue. Our test team is looking into the crash problem. We hope to have a resolution soon.

Joni replied on March 20, 2009 20:33 to the problem "Nothing happens after I click on "See the Story"" in Whrrl:

Hi Bill,

Thanks so much for letting us know about this issue. I'll have our test team look into this and see if they can figure out what the problem is. If you send your email into feedback@whrrl.com, I can follow up with you about a resolution.

Joni
Whrrl Customer Service

Joni replied on March 18, 2009 23:03 to the question "How do I delete a story in Whrrl 2.0?" in Whrrl:

To delete a story, sign in to the Whrrl homepage. On the story view page, click 'remove this story' in the upper right-hand corner. Please note you can only delete an un-edited story in which you are the author and only participant.

Joni
Whrrl Customer Service

Joni marked one of ScottK's replies in Whrrl as useful. ScottK replied to the idea "Add Fire Eagle integration.".