Jon Cianciullo's dashboard

Jon Cianciullo replied on November 09, 2009 16:07 to the question "Strength & Passion calculations" in Social Mention:

passion is calculated based on the number of authors mention your search terms more then once.

Jon Cianciullo set one of Jon Cianciullo's replies as an official response to "Strength & Passion calculations" in Social Mention

Jon Cianciullo replied on November 09, 2009 16:06 to the question "Strength & Passion calculations" in Social Mention:

If you hover of each area or read the FAQ it details what those all mean.

"total possible mentions" = the high number of mentions that a really popular terms would generate in one day, which we used to compare to whatever you searched. Basically, when you conduct a search we compare the number of results returned to the number of results returned for a known very popular term.

Jon Cianciullo replied on November 08, 2009 21:44 to the question "How many outlets does social mention monitor?" in Social Mention:

On the home page if you click on "or select social media sources" under the search input field it displays all the sources that can be included in a search.

-How many blogs does your monitoring cover?

SM includes results from technorati and google blog search and many other blog search platforms.

-Do you monitor forums/message boards? If so, how many?

Yes, SM includes results from boardreader, boardtracker and others.

-How many mainstream news sites do you monitor?

Google, Yahoo, MSN, and others.

-How many video- and image-sharing sites do you monitor?

Several dozen.

Jon Cianciullo replied on November 04, 2009 14:39 to the question "Unstable search results with lots of variation" in Social Mention:

Question: If I search on socialmention (all sources, anytime), I get ~2000 results. If I do the same search on Google Blog Search I get ~ 15 M results. Where does this difference come from?

Answer: SocialMention isn't a traditional search engine and doesn't index content. It queries social media properties directly for content. As such you only get the most recent 100 or so results for each source.

If you require 15million+ results I would suggest you manually go to each social media property and conduct your search there.

Social Mention was not designed to replace Google.

Question: Yesterday I searched for HAWAII at 11.30 am -> 2025 mentions. When I did the same search at 1.30 pm -> 1922 mentions. Where does this come from?

Answer: As I mentioned social media properties sometimes are not consistent in what is returned, furthermore sometimes they go down which results in less results for a search.

Question: Although I select German as language on the advanced search page, I'll receive many results in English and other languages. Where does this come from?

Answer: Social Media properties, like Twitter, may tag content as "german" eventhough the written language of the post could be english. This happens but unfortunately there is nothing we can do.

Thanks for the questions.

Jon Cianciullo replied on November 03, 2009 21:26 to the question "Unstable search results with lots of variation" in Social Mention:

Can you provide more detail? Perhaps examples of search terms?

With real-time searching, some variance is to expected ... Social Mention queries the social media properties directly so any issues with them may results in "unstable" results.

Jon Cianciullo replied on November 03, 2009 14:46 to the problem "No alerts" in Social Mention:

Hi Pat,
My logs show that alerts for you went out recently. Can you confirm that you received them?

Jon Cianciullo replied on November 02, 2009 14:58 to the problem "Feed aggregation via Yahoo Pipes does not work" in Social Mention:

Due to heavy abuse of the public API we put restrictions in place for making simultaneous searches. Now you have to wait 1min or so between searches.

Yahoo Pipes was lack listed for abuse but we listed that ban - it's possible we didn't green light all their IPs.

I'll look into this to make sure it's fully working.

Jon Cianciullo replied on October 29, 2009 18:00 to the problem "The API is too busy, not good for prototyping" in Social Mention:

Hi Tony,
Thanks so much for the nice comments!! I'd be happy to white list your IP, however:

I checked and your IP is not blacklisted. The only way you can receive the error: "You are making too making requests. Please slow down."
... is if you make requests more frequent then 1 request every 1.5mins. I just tested and confirmed it.

Are you by chance getting this error:
"The API is too busy at the moment, try again later."

Let me know.
If it's easier you can email me at jon@socialmention.com or Skype jon.cianciullo

Jon Cianciullo replied on October 29, 2009 15:00 to the problem "No alerts" in Social Mention:

I did some additional testing and it does appear that no alerts for you have been sent. I will look into this further.

Jon Cianciullo replied on October 28, 2009 13:41 to the problem "No alerts" in Social Mention:

Did you receive an email to verify the alert? (when you created it)

Jon Cianciullo replied on October 28, 2009 13:40 to the problem "The API is too busy, not good for prototyping" in Social Mention:

You have to wait at least 2 mins in between queries, however, if you make a lot of queries consistently your IP will get black listed.

The public API is very much for casual usage in feed readers and some basic testing - not as a full-time data engine for applications (or even prototypes).

Please wait at least 2 mins in between requests and keep the amount of queries to below 100/day.

Jon Cianciullo replied on October 27, 2009 14:59 to the problem "The API is too busy, not good for prototyping" in Social Mention:

The public API has been heavily abused recently and we are taking measures to ensure it uptime. However, we have limited resources and cannot provide everyone access all the time.

Access should be better now though.

Jon Cianciullo replied on October 26, 2009 20:25 to the problem "No alerts" in Social Mention:

Hi Pat,
I checked and your alerts are working correctly. You only receive an email each day when a mention has been found.

So you are saying you have NEVER received an email yet from Social Mention alerts?

Jon Cianciullo replied on October 26, 2009 14:54 to the problem "PHP-problem" in Social Mention:

The site appears to be experiencing and unusually high amount of traffic, which is causing some problems. Please try again.

We are trying to fix the traffic problem.

Jon Cianciullo replied on October 26, 2009 14:21 to the problem "PHP-problem" in Social Mention:

Hi Lari,
Please try again now.

Jon Cianciullo replied on October 08, 2009 21:28 to the problem "Error response" in Apigee:

Thanks for looking into this guys! Service has been great so far!!

Jon Cianciullo replied on September 29, 2009 18:39 to the question "No Alerts?" in Social Mention:

Looks like the email server got backed up. I reset it and you should of received an email or 2. Please let me know if you still did not receive anything.

My appologies for this problem.

Jon Cianciullo replied on September 28, 2009 14:45 to the question "Total possible mentions" in Social Mention:

It's an estimate based on the total number of mentions from very popular terms.

Jon Cianciullo replied on September 22, 2009 01:53 to the problem "Realtime Buzz Widget Does Not Load Every Time" in Social Mention:

The error has been fixed.