Jose's dashboard

I got a replacement. I have used it for 2 days and so far it is working fine. However, I have not hit the gym yet. I will try them today and see what happens. I think they will remain working for at least a week since my previous headsets worked for some time and then they started to fail. I will keep you posted. Thanks.

Hi Matt,

Well they did not call back. I called last week again and asked for a different solution instead of getting a replacement unit. This was not possible as it is part of the company policies not to give the money back. The only solution they offered was to get a replacement. They sent me an email on 09/02/2009 confirming that they will send the headset within 3-5 business days. I have not received an email confirming that have actually shipped the headset. By now I know how this works and I think I will get an email in the next couple of days. To be honest, I think I will keep on asking for replacements until my warranty goes off. Until then, I will keep on using my headset during my workout; then, I will use my last S9-HD not to workout. Thanks for replying.

It's amazing how many people have the same issue with this poorly manufactured headset. I bought mine on April at Best Buy. My first replacement unit was shipped on July after finding out that it wouldn't charge anymore.Btw, I had to call twice because the first time they did not record my case. In order to send back my headset I had to pay the shipping. I still don't understand why Motorola make you pay for the shipping which is already a hassle to go and ship the defective unit that they built. After a week I got my 'new' refurbished unit. They sent a refurbished unit and I was expecting to get a new one. I do not have anything against refurbished products. In fact, I am writing this on a refurbished laptop that I bought almost 2 years ago and is working perfectly fine. However, I bought my laptop knowing that it was refurbished and the headset, I bought it new. I was expecting to get a 'NEW' unit as the replacement. This refurbished unit lasted one month. After a month, the buttons stopped working and the only thing I could do was to turn down the volume. So I called again. This time I convinced them to give me a free shipping label for the defective unit return. Still I wasted my time doing that.

I have been using my second replacement unit for one week or less and guess what? You got it!! Today during my work out the buttons stopped working. Have you noticed that they have removed the 'water and sweat resistant' information as part of the product's features advertised on the website? I just called them and asked them for another solution. I do not want to get a THIRD headset and return it after one day. They said they will call me back which I really doubt. Well, I just wanted to share my frustration and suggest you to stay away from this reeeeeeaaaaaaaally bad product.