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Josh Levy replied on January 18, 2008 20:08 to the idea "Could someone log in to Get Satisfaction without signing up?" in Get Satisfaction:
Just want to chime in and say I agree with all of the above comments. Referring our users to GS and then having them sign up adds some unnecessary friction. The process should be seamless to go from a company's site to the GS customer support section. I believe GS is in the business of doing everything they can to get people to comment or ask questions once they get to a company's GS page, this can only help increase commenting/questioning.
@Scott, email authentication is certainly interesting but brings on a whole other level of security implications. Glad to hear you guys are looking at accommodating multiple authentication services...
Obviously, since BeenVerified profiles act as OpenIDs, we'd love to see some OpenID support :)...
Check out OAuth also for the API work you guys will be doing...
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