Jon Prall's dashboard

We use ports 80, 5222, and 15213. Are you getting the "D'oh" screen or another error from your computer?

We have the "D'oh" screen which is an indicator that port 80 is working but either port 5222 or 15213 is not working. (All ports are TCP)

The way we have asked people to absolutely make sure their network hardware is not playing a role in the problem is to go all the way to the cable modem or dsl modem and connect your ethernet cable to that (if you don't have gigabit eithernet on your laptop, you'll need a crossover cable). If that works, obviously an access point, router, etc is blocking the connection for some reason.

If it doesn't work we can continue to diagnose. Please let me know if you are comfortable working with telnet and such as that will help us with the diagnosis if you are still having problems.

Thanks,
Jon Prall
VP Operations