Jt's dashboard

Neal replied on October 08, 2008 06:01 to the question "Is emailing to Sandy broken?" in I want Sandy:

I'm having the problem also now (oct 7 2008)

Neal started following the question "Is emailing to Sandy broken?" in I want Sandy.

A comment on the problem "Reminders not working" in I want Sandy:

I sent details to help@iwantsandy.com. – John, on July 29, 2008 18:34

Joe Bezdek replied on July 28, 2008 07:51 to the problem "Reminders not working" in I want Sandy:

Rael,

I'm having trouble with a recurring daily reminder too. I'll email you at help@iwantsandy.com with more details.

Joe

Rael Dornfest replied on July 24, 2008 06:35 to the problem "Reminders not working" in I want Sandy:

Hi John,

That's odd. Things have been very stable since a couple-three weeks ago's fixes. Could you possibly send me the URLs for each of those items that didn't result in reminders and I'll be glad to hunt down the issue. (If you right-click or control-click the name of the item in any list on Sandy's site, you'll be able to copy the link and can then paste it into email.)

Please do send that on to help@iwantsandy.com and be sure to mention that you're "alexcyu" in the note so that I make the connection.

Best,

Rael

John replied on July 23, 2008 15:16 to the problem "Reminders not working" in I want Sandy:

I had two reminders scheduled for 6am that didn't arrive.

I also made a change to the text of a weekly reminder. When the next reminder arrived, it was the old, pre-change version of the text.

Rael Dornfest replied on July 02, 2008 00:52 to the problem "Reminders not working" in I want Sandy:

Hi folks.

While we did indeed pinpoint where this was happening the last time it did, it seems we hadn't completely solved the issue. I'm working on it now while Sandy is chewing through, catching up on those reminders and daily digests that didn't make it through the queue earlier today.

I'm terribly sorry for the interruption of service and will post with further updates shortly.

—Rael

BJ replied on July 01, 2008 20:53 to the problem "Reminders not working" in I want Sandy:

Posted response on another thread, but I am also not getting reminders.

Tom replied on July 01, 2008 16:47 to the problem "Reminders not working" in I want Sandy:

I'm still not seeing reminders. How long of a backup should I expect?

Rael Dornfest replied on June 28, 2008 09:52 to the problem "Reminders not working" in I want Sandy:

Hi again.

We've finally pinpointed just when this happened and found the commonality with the last time this happened a couple of weeks ago. With that in hand, we'll be making sure it doesn't happen again.

In the meantime, Sandy is back in the saddle and reminders are working once again.

I'm sorry for any inconvenience this may have caused you.

Rael

Rael Dornfest replied on June 28, 2008 06:40 to the problem "Reminders not working" in I want Sandy:

Hi Thunderboy,

Sandy appears to have had some trouble sending some reminders and digests again.

She's chewing through them all now and will be caught up very shortly.

I'm not sure why this happened (it doesn't appear to be the same problem as last time) but I'm looking into it and will post a follow-up as soon as I know more.

—Rael

ThunderBoy replied on June 28, 2008 02:48 to the problem "Reminders not working" in I want Sandy:

No Man, Everything was back automatically last friday I got an email reminder and then again this friday none... that weekly reminder was only back up for one week.

Forgot to do it again this week and now going back to post-its....

Jt replied on June 26, 2008 16:41 to the question "SMS confirmation not coming through" in I want Sandy:

Mine come through but about 1.5 hours late.

RichiRich started following the question "Is emailing to Sandy broken?" in I want Sandy.

sandyster replied on June 22, 2008 13:15 to the question "Is emailing to Sandy broken?" in I want Sandy:

Thank you Rael, it is good that have her back.

A comment on the question "Is emailing to Sandy broken?" in I want Sandy:

woo, instant stikkit emails again, thanks! – dietrich, on June 21, 2008 16:09

Rael Dornfest replied on June 21, 2008 06:05 to the question "Is emailing to Sandy broken?" in I want Sandy:

Howdy!

I'm pleased to report that our spam filter is now completely empty and Sandy is reading and responding to incoming email lickety-split.

Again, we're sorry for the inconvenience and can't overemphasize how much we've appreciated your patience while we worked to resolve this matter.

Have a lovely and productive weekend!

—Rael

Rael Dornfest replied on June 21, 2008 02:51 to the question "Is emailing to Sandy broken?" in I want Sandy:

Howdy again, folks!

I wanted to drop in and provide an update on this issue.

The spam queue is all but completely cleared and I see Sandy replying (albeit late) to those of your messages that had been waiting in the spam system's inbound queue and those that are arriving again after being deferred earlier due to the email overload.

To give you some idea of the immensity: we've turned away over 400,000 spurious messages per day for the past couple-three days and are finally down to only 695 in Sandy's inbound queue.

We'll be continuing to work on fine-tuning that spam barrier to make it more efficient. To some degree there's not much we can do to anticipate that level of activity; on the other, we're always doing all in our power to deal with it if and when it does happen.

I apologize for the lag and trouble that undoubtedly caused you.

I'll follow up again later this evening with another update.

In the meantime, know that we appreciate your understanding, encouraging words, and all-out helpfulness.

Rael

A comment on the question "Is emailing to Sandy broken?" in I want Sandy:

Thanks for the updates -- I missed Sandy and was looking for alternatives! – David Singer, on June 21, 2008 02:10

A comment on the question "Is emailing to Sandy broken?" in I want Sandy:

awesome, thanks for the update! – dietrich, on June 21, 2008 01:33