Julia Schrenkler's dashboard

A comment on the question "Seeking resolution on outstanding Twitter copyright dept request" in Twitter:

Thanks for sharing, Julia! I'm glad Crystal was able to respond to you. – mdy, on August 14, 2008 08:33

Julia Schrenkler marked one of crystal's replies in Twitter as useful. crystal replied to the question "Seeking resolution on outstanding Twitter copyright dept request".

Julia Schrenkler replied on August 13, 2008 16:40 to the question "Seeking resolution on outstanding Twitter copyright dept request" in Twitter:

Thank you, Crystal!

MDY, I don't mind. I originally used Get Satisfaction but approached TwitterFeed, since the account was only running our RSS. Then I contacted Twitter support, then Twitter copyright. After checking my records, that final - and granted, most appropriate - contact was a week ago. If I weren't facing an in-house escalation deadline I would have simply repeated the request under positive assumption.

This posted question was to find the best contact route and simply rectify the situation. Ultimately I really appreciate that Twitter uses a service like this.

Bill Kingsbury started following the question "Seeking resolution on outstanding Twitter copyright dept request" in Twitter.

crystal replied on August 13, 2008 15:57 to the question "Seeking resolution on outstanding Twitter copyright dept request" in Twitter:

Hi Julia,

I replied to your support ticket with more details to get this fixed :)

Thanks,
Crystal

mdy replied on August 13, 2008 14:27 to the question "Seeking resolution on outstanding Twitter copyright dept request" in Twitter:

I believe the email address to send copyright related issues to is copyright@twitter.com.

If you don't mind my asking -- did you report the issue via email?

Julia Schrenkler asked a question in Twitter on August 13, 2008 13:52:

Seeking resolution on outstanding Twitter copyright dept request

Who can I contact to check on outstanding Twitter Copyright dept requests?

The issue was reported two weeks ago. I'm facing a deadline for escalation on an account that uses our media company's name and feed and would prefer to resolve it by August 19, 2008.

Julia Schrenkler started following the question "Someone is using our copyrighted name as a handle" in Twitter.

Julia Schrenkler marked one of Mario Menti's replies in twitterfeed as useful. Mario Menti replied to the question "Message submission method to contact feed creators?".

Mario Menti replied on July 17, 2008 22:06 to the question "Message submission method to contact feed creators?" in twitterfeed:

I think that's something you need to contact twitter.com about - they will have a contact email address for the person that set up the twitter account. I only have the person's OpenID URL, which doesn't easily translate into a contact method, at least not at this time..

You could also try a @ reply message to the twitter account, as this appears in the person's replies tab. But if the account is purely used for sending RSS feeds, this may not be seen by the person that actually set up the account, as they may not use this account for their personal use.

Julia Schrenkler asked a question in twitterfeed on July 17, 2008 21:00:

Message submission method to contact feed creators?

Is there a way to submit a message that can be delivered to a feed owner? I do not believe in disclosure - I just want to send a message to a twitterfeed owner asking for contact. Someone created a feed for our Public Radio station and we'd like to incorporate or support it, but there's no obvious way to reach them due to Twitter's mutual follow rule for direct message.