Julz's dashboard

Julz replied on December 20, 2009 22:57 to the question "Push Email Issue After Restore" in Sprite Mobile:

Hi Kevin,

Not sure if you made it on to the Sprite Support ticket system,
If not please open a ticket here
http://spritesoftware.crmdesk.com/

We should be able to isolate your issue quickly, and look for solutions,

Many thanks

Julian

Julz replied on December 20, 2009 22:55 to the problem "Doesn't work on HTC Touch Pro" in Sprite Mobile:

Hi Emma, and Philip,

A common erro with Activesync, (ie Rapi) and device manager is a pc's firewall settings,

Can you open tickets here
http://spritesoftware.crmdesk.com/

We have helped many people through Windows hurdles, concerning security protocols of new Windows OS's

Many thanks

Julian

Julz replied on December 20, 2009 22:51 to the question "HTC HD2 and Sprite Backup: SIM Unlock issue." in Sprite Mobile:

Hi Thomas,

It appeasr to be an issue around device lock,

Please open a ticket here
http://spritesoftware.crmdesk.com/

There have been a couple of issues to do with device lock and hardware services timing, that I believe we have solved.

Our guys should be able to verify, and fix any such issue quickly with you,

Many thanks

Julian

Julz replied on December 20, 2009 22:31 to the problem "Push Email Issue After Restore" in Sprite Mobile:

Hi Kevin,

Please open a ticket here,
http://spritesoftware.crmdesk.com/

Our guys will setup a test device, and try and locate the issue with your help to solve it,

Many thanks

Julian

Julz replied on December 20, 2009 22:29 to the question "only one SMS message migrated from Windows Mobile 6.1" in Sprite Mobile:

Hi Saboater,

It sounds like there was an error issued on your device, and it should be logged in \temp\logs on your device.

Can you open a ticket here
http://spritesoftware.crmdesk.com/

And our engineers will get you through the issue and fully running,

Many thanks

Julian

Julz replied on December 20, 2009 22:27 to the question "PIM B/U file data start/end times" in Sprite Mobile:

Hi Mark,

Not currently, however Sprite Explorer is undertaking a major overhaul to include cross platform support (Android, Symbian etc) and much more detailed data viewing, export

Julian

Julz replied on December 20, 2009 22:26 to the question "Sprite Backup bricked HP iPAQ WM6.1 - recovery of SMS??" in Sprite Mobile:

Hi Stuart,

Firstly, thanks for contacting us on Get Sat,
It isn't our main support mechanism, as most device issues require log files and interaction with an engineer or support staff, using our CRMDesk ticketing system

Actually there are relatively small numbers here, based on 17 million sales,
That said, we work tirelessly to solve every conflict found,

First thing to do is fully charge your device, and then soft reset your device. Best method is remove battery and put back in,

Sprite Backup, simply sets off a soft reset,

Please also open a ticket on CRMDesk, and our engineers will work woith you to get you back up and running
http://spritesoftware.crmdesk.com/

Many thanks

Julian

Julz replied on December 20, 2009 22:19 to the question "Droid contact problem" in Sprite Mobile:

Hi Smacedo,

Great suggestion,

We should also have the issue fixed in next release...

I am hoping we can use our merge technology to fixup existing migrated sms,

Many thanks

Julian

Julz replied on December 20, 2009 22:19 to the question "Time Stamp for Imported SMS is TODAY not original date" in Sprite Mobile:

Hi Smacedo,

We should also have the issue fixed in next release...

I am hoping we can use our merge technology to fixup existing migrated sms,

Many thanks

Julian

Julz replied on December 20, 2009 22:15 to the problem "First time tried to restore, most things didn't. Upset customer" in Sprite Mobile:

Hi L,

We also have a free application that does app backup and restore,

Sprite Mechanic (includes folder browser, and process killer also)

Application settings backup, is limited currently to apps that expose this data, however, we are working hard with Google, and should have announcements in a while in relation to application settings,

Many thanks

Julian

Julz replied on December 19, 2009 06:54 to the problem "problem with autorization code" in Sprite Mobile:

Please open a ticket here

http://spritesoftware.crmdesk.com/

Our accounts department will help you

Many thanks

Julian

Julz replied on December 19, 2009 06:14 to the question "Backup Manager Options---Unresponsive" in Sprite Mobile:

Hi Jim,

Yes, you are Spot on. Sprite PC Agent (part of Sprite Manager) talks to your device, if activesync/device center isn't working it can't get all the settings from your device, or remotely backup/restore.

This can sometimes be a firewall issue, stopping active sync from communicating.

Can you open a ticket here,
http://spritesoftware.crmdesk.com/

Our support crew will work with you and our enigneers to locate whats happening

Many thanks

Julian

Julz replied on December 19, 2009 06:09 to the question "install to device" in Sprite Mobile:

Hi Keren,

What OS do you have on your PC, XP, Vista or Windows 7?

Basically you need device center or active sync ot re-install the cab file to your device, and this can differ on PC OS's

Let me know and we will get you sorted,

Many thanks

Julian

Julz replied on December 17, 2009 08:15 to the question "Why No Help?" in Sprite Mobile:

Hi Neil,

Please open a ticket on CRM Desk
http://spritesoftware.crmdesk.com/

Our accounts department can locate your previous purchase and sort out an upgrade path for you painlessly

Have you also been through our online upgrade pages?

Anyway, sign on to CRMDesk, and I'kk check in on your ticket and check with accounts for you,

Many thanks

Julian

Julz replied on December 14, 2009 03:19 to the question "used us as people that dont matter" in Sprite Mobile:

Hi Larry,

Please can you open a ticket on CRMDesk
http://spritesoftware.crmdesk.com/

Can you also confirm that you have uninstalled completely, the old 6.2 before installing latest 6.5?

We did have a couple of issues with Omnia in the past, as you have confirmed we did quickly solve these,

We shouldn't have any regression issues, but please log a ticket with CRMDesk, and we will find out whats happening. Please also attach your log, so we can see where exactly the error is occuring,

Many thanks

Julian

Julz replied on December 14, 2009 01:02 to the question "Migrate from Android -> Android" in Sprite Mobile:

Hi orGSD,

Yes, we always take feature requests.

We have a number of exciting features on the way. Many, are new to the industry/android.

Let us know how you get on,

Many thanks

Julian

Julz replied on December 13, 2009 23:51 to the question "Migrate from Android -> Android" in Sprite Mobile:

Hi orGSD,

Yes you are correct, requires the few steps.

You are also correct we do more content...

App settings, we do

HTC Twitter
HTC Footprints (including photo and audio)
HTC Plurks
aTrackDog
StreamFurious
aHome
Note Everything

A few others may also work, we can test here,

Many thanks

Julian

Julz replied on December 13, 2009 22:20 to the problem "Emergengcy Follow-Up" in Sprite Mobile:

Hi Mark,

Are you at the hotel, I'll call you,

Otherwise, emailing to your email your authorization code now

Many thanks

Julian

Julz replied on December 13, 2009 21:37 to the question "Migrate from Android -> Android" in Sprite Mobile:

Hi orGSD,

Sprite Backup, will allow you to migrate from G1 to Droid.

There is a known issue with MMS, so for now, don't restore your MMS.
We should have this fixed in next few days.. The database format has changed heavily for MMS.

Sprite Backup is a paid app, you can buy this month on xmas spacial for 0.99 USD, from Google marketplace or from our site if you can't see it in your marketplace,

Many thanks

Julian

Julz replied on December 13, 2009 18:33 to the problem "Emergency Help" in Sprite Mobile:

Hi Mark,

Do you have your original purchase email? And have you tried the authorization key in original manual?

Also for the password, did you use a password on your phone (independent of Sprite Terminator) Can you try your orginal, non Terminator password.

Many thanks

Julian