Jure Cuhalev's dashboard

A comment on the question "Zemanta does not respect my desire to turn it off." in Zemanta:

Can you give us more details, which browser are you using and on which platform are you trying to turn off Zemanta. Thanks! – Jure Cuhalev, on July 31, 2009 00:11

Jure Cuhalev replied on July 28, 2009 01:11 to the problem "Password Reset" in Zemanta:

Can you send us your email address to support@zemanta.com ? Thanks!

Jure Cuhalev replied on July 22, 2009 23:50 to the problem "can someone fix the problem" in Zemanta:

Thanks. We're aware of the problem and are actively resolving it!

A comment on the problem "Cant Register - Cant Open Zemanta Preferences from within the Zemanta Widget" in Zemanta:

send me an email - jure@zemanta.com - with your API key and I'll send you your personalized preferences. You can find the key here: http://static.zemanta.com/debug/index... – Jure Cuhalev, on July 22, 2009 23:50

Jure Cuhalev replied on July 21, 2009 21:54 to the question "Zemanta does not respect my desire to turn it off." in Zemanta:

maverick, you've managed to find a bug in our handling of this. It should start automatically working for you in a day or two as we release new Zemanta.

(note, your extension will not be updated as it was a bug in our server scripts).

Jure Cuhalev replied on July 20, 2009 22:51 to the idea "Asking an extra question when starting a topic" in Get Satisfaction:

Interestingly enough, most of our users are completely anonymous. We know nothing about them, not even their email so this Fastpass integration might be tricky.

Jure Cuhalev asked a question in Get Satisfaction on July 20, 2009 22:34:

Disable I have this problem button

There is a fundamental work flow problem I would like to discuss with @satisfaction:

The "I have this problem button" is a nice thing to aggregate problems of users, but it doesn't help me much as a company employee.

For example: http://getsatisfaction.com/zemanta/to...

Has 11 "I have this problem too" answers. People click it once in a while, but:

- I get no email / notification of that
- No way to track the frequency of the clicks. Are these 11 from a year ago or have 3 people clicked this week?

and most importantly:
- it's a solved question. If someone clicks the button, there is a bigger problem somewhere and they should open a new topic. But there is no way for me to reach out to them or say: "Hej, if you think this is a problem for you - _open a new topic_"

In nutshell:
- these users / community members are invisible to me - ghosts
- I have no idea if my answers helped them
- no way to further reach out to them and make sure we really fixed it for them or that it even is a same problem

Jure Cuhalev replied on July 20, 2009 21:49 to the problem "Zemanta 0.5.0 not working in Wordpress 2.6.2" in Zemanta:

Just closing this issue as it's fixed for a while now.

Jure Cuhalev replied on July 18, 2009 08:49 to the problem "Blue screen of death?" in Zemanta:

Does this happen on your blog? Can you provide a link?

Does this happen while authoring a blog post? Can you provide a screenshot?

Thanks

Jure Cuhalev replied on July 18, 2009 02:01 to the idea "Reply to comments via email" in Get Satisfaction:

Can I do a quick bump on this idea? :)

Jure Cuhalev started following the idea "Reply to comments via email" in Get Satisfaction.

Jure Cuhalev shared an idea in Get Satisfaction on July 18, 2009 02:00:

Asking an extra question when starting a topic

I noticed that at some point, Get Satisfaction own Satisfaction forum asked me for extra email address, but I can't find that anymore.

What I would like to do is to ask our users what their blog address is. I can do so much better tech support if I know where the users blog is located because then I don't have to ask extra questions. Right now a lot of answers starts with me asking "what's your blog address?".

It would be an optional field and I'm happy with it being visible only to company employees.

Jure Cuhalev set one of Jure Cuhalev's replies as an official response to "academic writer ref tool" in Zemanta

Jure Cuhalev replied on July 17, 2009 21:24 to the idea "academic writer ref tool" in Zemanta:

Henry, very interesting. So we already include two similar databases:

http://www.ncbi.nlm.nih.gov/
http://www.itis.gov/

We would be very much interested in talking with different providers about integrating more of their content into Zemanta and how we could help each other.

Probably the best way to continue this discussion would be over email. If you can send your email address to bostjan@zemanta.com and he'll be able to make further steps towards adding this functionality to Zemanta.

Thanks for sharing your idea!

A comment on the question "Zemanta does not respect my desire to turn it off." in Zemanta:

Which browser? Can you try removing Zemanta cookies? – Jure Cuhalev, on July 16, 2009 22:00

Jure Cuhalev replied on July 16, 2009 21:59 to the idea "academic writer ref tool" in Zemanta:

Can you elaborate a bit more in detail how this would work?

Jure Cuhalev replied on July 16, 2009 21:50 to the idea "Balance of picture subjects sometimes poor" in Zemanta:

The problem with this test is that Zemanta won't work very well with as we're not optimized for such text (a few keywords).

But we recognize the problem even with normal coherent texts and are working on improving the algorithms around this.

Jure Cuhalev replied on July 15, 2009 05:51 to the problem "Can't get to suggested links/tags" in Zemanta:

thanks, I can reproduce the problem. We should have a fix for this soon.

Jure Cuhalev set one of Jure Cuhalev's replies as an official response to "Why does Zemanta Suck? Because it is designed to munipulate the user and waste peoples time so they get content written for them" in Zemanta

Jure Cuhalev replied on July 14, 2009 22:56 to the question "Why does Zemanta Suck? Because it is designed to munipulate the user and waste peoples time so they get content written for them" in Zemanta:

You are right :) We need to do better job with our logins. We don't have much control over GetSatisfaction, but we'll make sure to fix things on our end where we can.