Justin's dashboard

geezlouise replied on October 09, 2008 20:48 to the question "Email protection prevents retrieval of SSL email" in Sunbelt Software:

Sunbelt, did this ever get resolved? The blanking of ports didn't work for me.

Justin replied on October 02, 2008 18:56 to the problem "Windows Vista (Business) freezes when scan run" in Sunbelt Software:

If you could please contact our support department. I would like to gather logs from your installation of VIPRE and your computer.

Email: support@sunbelt-software.com
Phone: +1 (877) 673 1153
9 am - 6 pm EST
Web: http://www.sunbeltsoftware.com/Home-H...

Ticket: 001-00-245508

PerryB replied on October 02, 2008 18:03 to the problem "I'm running vista and cant scan the rootkit" in Sunbelt Software:

Hello Jcyr,

We should be releasing a new release that will address this issue sometime this month. Unfortunately, I do not have a specific date of the release. Thank you for your patience until we can resolve this issue.

Regards,

Perry

jcyr replied on October 02, 2008 16:33 to the problem "I'm running vista and cant scan the rootkit" in Sunbelt Software:

I'm still having this issue... when will it be resolved?

Justin replied on September 19, 2008 15:53 to the problem "Is Vipre Incompatible with Verizon Air Cards?" in Sunbelt Software:

VIPRE does not filter web traffic at all. It could have something to do with the active protection. Please disable active protection to see if this is the case.

Justin
243537

gamehunter2000L replied on September 14, 2008 16:53 to the question "Email protection prevents retrieval of SSL email" in Sunbelt Software:

I also had same problem and worked on it for hours and hours. Finally, I went in and DISABLED the email protection Viper. It was the only way I could send OR receive any mail on my IncrediMail email program. I am hoping they fix this because I was hoping to have Viper protect EVERYTHING on my computer, especially my incoming and outgoing email.

Repete replied on September 13, 2008 00:49 to the question "Email protection prevents retrieval of SSL email" in Sunbelt Software:

Is there a fix for this. with me I cannot send emails with active prot enabled I also use ssl and port 995

A comment on the question "Why don't my Vipre definitions automatically update on startup?" in Sunbelt Software:

Thanks, Jason. Looking forward to the new feature! – Rufie, on September 12, 2008 08:12

Alex Eckelberry replied on September 11, 2008 20:53 to the question "How do I get rid of all traces of Ad Aware?" in Sunbelt Software:

Edsager, Glad it worked out. That's still weird that your machine was churning with the "Check Files when they are Opend or Copied" feature, because the only reason it would churn is that this particular feature (which is very deep in the kernel) would be conflicting with another kernel driver. So you may still have another real-time protection system running without knowing about it.

You may want to let sleeping dogs lie, but ideally, that feature has virtually no impact on your system, so long as nothing else is trying to do the same thing.

edsager replied on September 11, 2008 20:50 to the question "How do I get rid of all traces of Ad Aware?" in Sunbelt Software:

Thank you for your suggestions. I already tried the MSI Clean, to no avail. I also tried CCleaner, to no avail.

I finally searched and deleted all references to Lavasoft, Ad Aware, Ad-Aware and Adaware in the registry.

Also, I did as Alex suggested with turning off the "Check Files when they are Opened or Copied."

I also noticed that there were still some traces of Trend Micro and eliminated as many of them as I could find.

Now my CPU is not burdened like before.

Again, thank you,
edsager

Alex Eckelberry replied on September 11, 2008 20:42 to the question "How do I get rid of all traces of Ad Aware?" in Sunbelt Software:

Esager, The critical features is the "Check Files when they are Opened or Copied", which tends to conflict with other active protection systems (or vice versa, depending on how you look at it). So if you turn that off, you should see a nice difference.

As regards AdAware, use MSI Clean to see if there's a curropted MSI installer for Adaware,

http://windowsxp.mvps.org/MSICLEAN.htm

Alex

Justin replied on September 11, 2008 20:35 to the question "How do I get rid of all traces of Ad Aware?" in Sunbelt Software:

I would contact Lavasoft Software for there support on how to remove Ad-Aware. There may be some traces of it left on your computer that VIPRE sees.

Justin replied on September 10, 2008 20:09 to the question "VIPRE doesn't make a scan!!!!!!!" in Sunbelt Software:

Please try running a quick scan. Quick scan will still scan your entire computer, it just uses a different way of scanning.

If you are unable to run a quick scan, please try to run a scan in safemode.

1. If the computer is running, shut down Windows, and then turn off the power

2. Wait 30 seconds, and then turn the computer on.

3. Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.

4. Ensure that the Safe mode option is selected.

5. Press Enter. The computer then begins to start in Safe mode.

6. When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.

Justin
001-00-241963

greg replied on September 10, 2008 03:42 to the problem "Personal Firewall hides my secondary hard drive" in Sunbelt Software:

Well, gave it a try. Inbound Internet and Trusted network connections were set to default "allow", and after reboots my secondary hard drive still failed to appear. Uninstalled Personal Firewall once again, and magically they appear again.

Any other suggestions?

greg replied on September 09, 2008 18:11 to the problem "Personal Firewall hides my secondary hard drive" in Sunbelt Software:

Thanks for the speedy reply, Justin. I will try this when I get home tonight and will let you know.

Justin replied on September 09, 2008 13:27 to the problem "Vipre seizing system!" in Sunbelt Software:

If you would like to receive a refund, please contact our Online Shop.

Email: onlineshop@sunbelt-software.com
Phone: 888-688-8457 Ext. 700
Phone hrs are 9 am to 5 pm EST

Be sure to include your order number (if you have it).
First and last Name.
And the email address you used when purchasing.

Justin replied on September 09, 2008 13:25 to the idea "Expand choices running/blocking program in VIPRE" in Sunbelt Software:

I will pass this along to our development department.

Justin replied on September 09, 2008 13:22 to the problem "Personal Firewall hides my secondary hard drive" in Sunbelt Software:

1. Open The Personal Firewall
2. Click Network Security tab
3. Find 'Microsoft file and Printer sharing'
4. Click once on deny under trusted in to change it to ask.
5. Click once on deny under the internet in to change it to ask.

Then reboot your computer.

241466

A comment on the question ""Block this startup program" under My PC Explorer" in Sunbelt Software:

Mike, I think you should put the option in to permanental remove it from the registry OR just stop it from loading. Thanks! The Computer Lady @ Bits, Bytes-N-Beyond – The Computer Lady, on September 08, 2008 13:16

Realname replied on September 06, 2008 14:08 to the problem "Bluescreen after installing SPF 4.6" in Sunbelt Software:

That did not solve the problem. I installed SPF 4.6.1845 on a fresh installed Win XP SP2 (incl. patches until April 2008) inside a VM. Reboot, fine. The I installed KAV 2009 8.0.0.454, but after the loading screen Windows crashes again (black screen inside the VM).