Justin's dashboard

Justin replied on October 17, 2008 20:04 to the problem "Blocking regular programs" in Sunbelt Software:

I apologize for the slow response time.

1. Within VIPRE, go to View > Manage Malware > Always Allowed.

2. From here you will be in the “Always Allowed” list, which lists everything you have set VIPRE to ignore, whether it be through an Active Protection popup or a scan.

3. To manually add something to the list, select the “Add” button at the bottom.

4. Now you will have to navigate to the folder of the program you want to allow, which is the first option. If its just a single file, select the third option, Allow files by file name only, and navigate to the specific file. If you are unsure what file or folder to add, just email me back with the information VIPRE flagged, and I’ll let you know what to add.

Once you have added the file, you should see it listed in the Allowed List section and VIPRE should not flag this file or program anymore.

If you need anymore help, just let me know.

Ticket 247946

Justin replied on October 17, 2008 19:59 to the problem "Need a Cleaning" in Sunbelt Software:

This means that VIPRE is blocking something from changing your settings with IE. The only thing to do is to keep running scans with VIPRE. Make sure you are on the latest definitions before you run a scan.

Ticket 001-00-247935

Justin replied on October 16, 2008 19:47 to the discussion "VIPRE & Windows Mail and Newsgroups now not displaying" in Sunbelt Software:

Please use the following instructions to disable VIPRE's on access checking monitor.

1. Please open VIPRE.

2. Click on file and then settings.

3. Click on the 'Active Protection tab.'

4. Please uncheck the box that says, 'Check files when they are opened or copied.'

*VIPRE has two different threat detection engines. The scan engine and Active protection. When that feature is checked the scan engine will look at the file when it is copied or opened, much like right clicking on the file and choosing scan now. With this feature turned off, VIPRE's active protection will still monitor for suspicious behavior and known bad programs when the program or file is launched.

Ticket 001-00-247759

Justin replied on October 15, 2008 19:29 to the problem "Scans (Deep & Quick) Cause System To Freeze" in Sunbelt Software:

1. Please open up VIPRE
2. Click file and then settings.
3. Please click on Scan Options.
4. Please find the scan setting labeled Enable rootkit detection.
5. Under quick, Deep system and custom, please uncheck the boxes next to this setting.
6. Once this is done, please click ok at the bottom of the VIPRE interface.

You should now be able to run a scan with out VIPRE freezing when scanning rootkits. We are working on upgrading the VIPRE engine so that in future builds, it will not hang when scanning for rootkits.

Ticket 001-00-247559

Justin replied on October 15, 2008 19:24 to the problem "VIPRE on 64Bit Vista Business... SLOW INLINE SCANNING" in Sunbelt Software:

Please use the following instructions to disable VIPRE's on access checking monitor.

1. Please open VIPRE.

2. Click on file and then settings.

3. Click on the 'Active Protection tab.'

4. Please uncheck the box that says, 'Check files when they are opened or copied.'

*VIPRE has two different threat detection engines. The scan engine and Active protection. When that feature is checked the scan engine will look at the file when it is copied or opened, much like right clicking on the file and choosing scan now. With this feature turned off, VIPRE's active protection will still monitor for suspicious behavior and known bad programs when the program or file is launched.

Justin replied on October 15, 2008 19:21 to the question "Initial setup for email, updates" in Sunbelt Software:

Currently, there is no option to have it automatically check for updates but not download them unless you give the OK. I will pass your suggestion about the progress bar on to our development department.

Ticket: 001-00-247549

Justin replied on October 13, 2008 19:16 to the question "I cannot open Mozilla Firefox and the system is running very slow." in Sunbelt Software:

Which on of our products are you referring to?

Ticket: 001-00-247156

Justin replied on October 02, 2008 18:56 to the problem "Windows Vista (Business) freezes when scan run" in Sunbelt Software:

If you could please contact our support department. I would like to gather logs from your installation of VIPRE and your computer.

Email: support@sunbelt-software.com
Phone: +1 (877) 673 1153
9 am - 6 pm EST
Web: http://www.sunbeltsoftware.com/Home-H...

Ticket: 001-00-245508

Justin replied on September 19, 2008 15:53 to the problem "Is Vipre Incompatible with Verizon Air Cards?" in Sunbelt Software:

VIPRE does not filter web traffic at all. It could have something to do with the active protection. Please disable active protection to see if this is the case.

Justin
243537

Justin replied on September 11, 2008 20:35 to the question "How do I get rid of all traces of Ad Aware?" in Sunbelt Software:

I would contact Lavasoft Software for there support on how to remove Ad-Aware. There may be some traces of it left on your computer that VIPRE sees.

Justin replied on September 10, 2008 20:09 to the question "VIPRE doesn't make a scan!!!!!!!" in Sunbelt Software:

Please try running a quick scan. Quick scan will still scan your entire computer, it just uses a different way of scanning.

If you are unable to run a quick scan, please try to run a scan in safemode.

1. If the computer is running, shut down Windows, and then turn off the power

2. Wait 30 seconds, and then turn the computer on.

3. Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.

4. Ensure that the Safe mode option is selected.

5. Press Enter. The computer then begins to start in Safe mode.

6. When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.

Justin
001-00-241963

Justin replied on September 09, 2008 13:27 to the problem "Vipre seizing system!" in Sunbelt Software:

If you would like to receive a refund, please contact our Online Shop.

Email: onlineshop@sunbelt-software.com
Phone: 888-688-8457 Ext. 700
Phone hrs are 9 am to 5 pm EST

Be sure to include your order number (if you have it).
First and last Name.
And the email address you used when purchasing.

Justin replied on September 09, 2008 13:25 to the idea "Expand choices running/blocking program in VIPRE" in Sunbelt Software:

I will pass this along to our development department.

Justin replied on September 09, 2008 13:22 to the problem "Personal Firewall hides my secondary hard drive" in Sunbelt Software:

1. Open The Personal Firewall
2. Click Network Security tab
3. Find 'Microsoft file and Printer sharing'
4. Click once on deny under trusted in to change it to ask.
5. Click once on deny under the internet in to change it to ask.

Then reboot your computer.

241466

Justin replied on August 07, 2008 18:35 to the question ""Block this startup program" under My PC Explorer" in Sunbelt Software:

"Block this startup program" simply stops the program from loading when your computer does. Yes, it is the same thing as "run, msconfig, startup programs" however, once the action is complete, it can not be undone. "run, msconfig, startup programs" allows you to change it back if you want to. "Permanently remove startup program" does just that, removes the program.

Ticket: 234814

Justin replied on August 07, 2008 18:29 to the question "Scan Time" in Sunbelt Software:

Counterspy's scan times depend on the type of scans that you are doing. Quick scans run much quicker than deep scans and still scan the same files on your computer. Just in a different way. It also depends on your definition files. Counterspy's Definition files are very large now and when you do a deep scan, counterspy scans your computer and then checks the files with the large definition files. Our recommendation is to run a scan when you are not using your computer. This way, it will not tie up your computer while you are trying to do things.

Ticket 234811

Justin replied on August 07, 2008 18:21 to the question "Firewall prevents Apple Store site from displaying properly" in Sunbelt Software:

1. Open The Personal Firewall.
2. Click on the web tab.
3. Click on the site exceptions tab.
4. Type the following into the field provided.

*.apple.com.

If this does not work, you will have to disable the web filtering all together.

1. Click on the web tab.
2. Uncheck the box that says [] enable web filtering.

This does not mean that you will be unprotected by the firewall. It only means that the firewall will no longer filter out the content of the website you are viewing. (i.e. Cookies, pop-ups, embedded advertisements)

Ticket: 234809

Justin replied on August 07, 2008 18:14 to the question "Is it possible to share definition downloads via lan?" in Sunbelt Software:

If you have a copy of VIPRE that has the latest Definitions, then yes, it would be ok to copy them over. They are located in. C:\Program Files\Sunbelt Software\VIPRE\Definitions

Justin replied on August 07, 2008 17:02 to the question "VIPRE History Cleaner Tool" in Sunbelt Software:

I will forward your suggestions on to our development department. Hopefully they will update the version numbers of the software in question. Regardless of the version it shows, it should still clean the history files as the location of many of these files are the same.

Justin replied on August 07, 2008 16:59 to the question "Is it possible to share definition downloads via lan?" in Sunbelt Software:

What software of ours are you referring to? Counterspy does have a manual definition download. VIPRE does not however