Justin's Profile

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Justin replied on July 06, 2009 16:14 to the problem "Zipcar customer service getting really bad" in Zipcar:

yeah it was the same for me. i am really pissed off and planning to hit all their senior management with letters.

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Justin reported a problem in Zipcar on July 06, 2009 16:03:

be weary of the advance check out during overnight promo, they will nail you with a full charge
I checked out my car 6 min early during the over night promo of half off, and they charged me for the whole day saying it is a strict policy. i've been renting for months now, always check out early, always check in on time, never a problem, after an hour with customer service, they wouldn't do anything to alleviate my frustrations. APPALLING...i want my $50 back! jerks.