Justin Blake's dashboard

Justin Blake started following the idea "Add sign up link to https://scrumd.com/select_subdomain" in Atlantic Dominion Solutions.

Justin Blake started following the idea "Need to mark expenses as completed" in Atlantic Dominion Solutions.

Justin Blake replied on November 19, 2009 19:55 to the problem "Zero state" in Atlantic Dominion Solutions:

aldo, good point. I like your suggestions.

Justin Blake replied on November 19, 2009 19:24 to the problem "Zero state" in Atlantic Dominion Solutions:

I've been on the fence about how we're preventing deletion in this way. I think we either need to not show a delete button if it's not possible to delete, or we need to loosen the restrictions. If anyone feels a particular way about it, or has a better idea, please add it as an idea on this site for discussion and voting.

Justin Blake started following the idea "Pricing Plan Structure for Developer with Lots of Products Ideas" in Atlantic Dominion Solutions.

A comment on the problem "New UI Update a step backwards? Half baked ?" in Atlantic Dominion Solutions:

Thanks. We're looking into it. – Justin Blake, on November 13, 2009 17:43

Justin Blake replied on November 11, 2009 19:56 to the problem "New UI Update a step backwards? Half baked ?" in Atlantic Dominion Solutions:

I'm very sorry about this. Our intention was to make Scrum'd more usable, not less.

We did not come across these bugs when testing so thanks for letting us know about them. We will do everything we can to get these bugs fixed promptly. What browser version and operating system are you using?

You're right the UI updates were pushed before the help was updated and that was our fault as well. This should be fixed tonight.

I agree that not being able to add tasks before a sprint starts is annoying and we will take that into consideration.

Also let me know if your trial is about to expire. You should not have to pay for an app that is causing this many problems for you.

Justin Blake started following the idea "Management roles in scrumd ?" in Atlantic Dominion Solutions.

Justin Blake set one of Justin Blake's replies as an official response to "Still no love on credit card info" in Atlantic Dominion Solutions

Justin Blake replied on October 19, 2009 17:47 to the question "Still no love on credit card info" in Atlantic Dominion Solutions:

Billing issues should now be resolved. There was a bug that was fixed after this question was asked, and more recently we've adjusted some settings that were causing others to experience problems.

Justin Blake set one of Justin Blake's replies as an official response to "Billing Information" in Atlantic Dominion Solutions

Justin Blake replied on October 19, 2009 17:45 to the question "Billing Information" in Atlantic Dominion Solutions:

We've adjusted the address verification settings of our payment gateway. This should fix the problem once and for all.

Justin Blake set one of Justin Blake's replies as an official response to "Please let me pay..." in Atlantic Dominion Solutions

Justin Blake replied on October 19, 2009 17:44 to the question "Please let me pay..." in Atlantic Dominion Solutions:

We've adjusted the address verification settings of our payment gateway. We believe this has been the problem for most of the remaining billing issues. In the meantime we've given everyone a free month so you should have access to your account again. I apologize for the hassle.

Justin Blake set one of Justin Blake's replies as an official response to "Let me in to my paid service!" in Atlantic Dominion Solutions

Justin Blake replied on October 19, 2009 17:40 to the problem "Let me in to my paid service!" in Atlantic Dominion Solutions:

This was worked out via our support email address.

Justin Blake posted an update in Atlantic Dominion Solutions on October 19, 2009 17:37:

Address Verification adjusted

It looks like the remainder of our billing issues have come down to non-US credit cards being turned down for failed address verification, even when the address was valid. We've adjusted those settings in our payment gateway and don't expect this to be an issue anymore.

Thanks again for your patience as we continue to iron all this out. If anyone still experiences a problem entering billing information, please let us know by submitting an issue here, or emailing support@adsdevshop.com

Justin Blake set one of Robert Dempsey's replies as an official response to "Can't Create New Expenses in Expens'd" in Atlantic Dominion Solutions

Justin Blake posted an update in Atlantic Dominion Solutions on October 16, 2009 19:05:

Free month of Scrum'd

Unfortunately, we are still experiencing problems with our payment gateway rejecting some valid international credit cards, causing people to be locked out of Scrum'd with no way back in until we are able to manually extend their billing period.

We are very sorry for this and rather than let people continue to get locked out until we can address it on a case-by-case basis, we have extended every Scrum'd user's billing renewal date by one month while we fix this once and for all. If you are currently in a trial, you will get an extra month to evaluate our service. If you are currently a paying customer, you get one month for free.

This issue is our top priority. Thank you for bearing with us while we continue to address it.

A comment on the problem "Unable to complete billing information" in Atlantic Dominion Solutions:

Very sorry for that. You should be back in now. We've given you 2 free months while we continue to debug these issues. Again, sorry for the inconvenience. – Justin Blake, on October 16, 2009 15:29