Justin Blake's dashboard

Justin Blake set one of Justin Blake's replies as an official response to "Please let me pay..." in Atlantic Dominion Solutions

Justin Blake replied on October 19, 2009 17:44 to the question "Please let me pay..." in Atlantic Dominion Solutions:

We've adjusted the address verification settings of our payment gateway. We believe this has been the problem for most of the remaining billing issues. In the meantime we've given everyone a free month so you should have access to your account again. I apologize for the hassle.

Justin Blake set one of Justin Blake's replies as an official response to "Let me in to my paid service!" in Atlantic Dominion Solutions

Justin Blake replied on October 19, 2009 17:40 to the problem "Let me in to my paid service!" in Atlantic Dominion Solutions:

This was worked out via our support email address.

Justin Blake posted an update in Atlantic Dominion Solutions on October 19, 2009 17:37:

Address Verification adjusted

It looks like the remainder of our billing issues have come down to non-US credit cards being turned down for failed address verification, even when the address was valid. We've adjusted those settings in our payment gateway and don't expect this to be an issue anymore.

Thanks again for your patience as we continue to iron all this out. If anyone still experiences a problem entering billing information, please let us know by submitting an issue here, or emailing support@adsdevshop.com

Justin Blake set one of Robert Dempsey's replies as an official response to "Can't Create New Expenses in Expens'd" in Atlantic Dominion Solutions

Justin Blake posted an update in Atlantic Dominion Solutions on October 16, 2009 19:05:

Free month of Scrum'd

Unfortunately, we are still experiencing problems with our payment gateway rejecting some valid international credit cards, causing people to be locked out of Scrum'd with no way back in until we are able to manually extend their billing period.

We are very sorry for this and rather than let people continue to get locked out until we can address it on a case-by-case basis, we have extended every Scrum'd user's billing renewal date by one month while we fix this once and for all. If you are currently in a trial, you will get an extra month to evaluate our service. If you are currently a paying customer, you get one month for free.

This issue is our top priority. Thank you for bearing with us while we continue to address it.

A comment on the problem "Unable to complete billing information" in Atlantic Dominion Solutions:

Very sorry for that. You should be back in now. We've given you 2 free months while we continue to debug these issues. Again, sorry for the inconvenience. – Justin Blake, on October 16, 2009 15:29

Justin Blake set one of Justin Blake's replies as an official response to "Site Certificates Expired" in Atlantic Dominion Solutions

Justin Blake replied on October 15, 2009 21:06 to the problem "Site Certificates Expired" in Atlantic Dominion Solutions:

We renewed the cert. Thanks for letting us know!

Justin Blake marked one of rainer's replies in Atlantic Dominion Solutions as useful. rainer replied to the question "Cannot sign up".

Justin Blake marked one of Seppo Roth's replies in Atlantic Dominion Solutions as useful. Seppo Roth replied to the question "No luck in changing the plan?".

A comment on the question "Cannot sign up" in Atlantic Dominion Solutions:

Did you ever test this out? – Justin Blake, on October 13, 2009 21:58

Justin Blake marked one of Michael Smalls' replies in Atlantic Dominion Solutions as useful. Michael Smalls replied to the problem "Scrum'd broken?".

Justin Blake set one of Robert Dempsey's replies as an official response to "Is there a way to print the full product backlog?" in Atlantic Dominion Solutions

Justin Blake set one of Justin Blake's replies as an official response to "Unable to complete billing information" in Atlantic Dominion Solutions

Justin Blake replied on October 07, 2009 15:12 to the question "Unable to complete billing information" in Atlantic Dominion Solutions:

So sorry about that. Some international users have been experiencing billing problems, and we are currently working hard on an overhaul of the billing system.

In order to give you a couple free months for your trouble, and to watch on our end for the multiple charges to your card, can you please send your account subdomain, and full billing address to support@adsdevshop.com and include a link to this thread?

Thanks,
Justin

Justin Blake set one of Justin Blake's replies as an official response to "Allow multiple account admins" in Atlantic Dominion Solutions

Justin Blake replied on October 04, 2009 14:48 to the problem "Account currency is not pre-selected in the select list." in Atlantic Dominion Solutions:

It looks like this is indeed a bug. Very sorry for that. Thanks for bringing it to our attention. We'll address it as soon as we can.

Justin Blake replied on October 01, 2009 13:15 to the idea "Allow multiple account admins" in Atlantic Dominion Solutions:

Not sure yet when this will be added, but it's now officially on the list. Thanks for the suggestion.