Justin Blake's dashboard

Justin Blake replied on August 06, 2009 16:26 to the problem "TripIt linking problem" in Atlantic Dominion Solutions:

This has been fixed.

Justin Blake set one of Justin Blake's replies as an official response to "Requesting a CSV anywhere on the site results in an internal error 500" in Atlantic Dominion Solutions

Justin Blake replied on August 06, 2009 14:32 to the problem "Requesting a CSV anywhere on the site results in an internal error 500" in Atlantic Dominion Solutions:

This has been fixed.

Justin Blake set one of Robert Dempsey's replies as an official response to "How to add multiple people from the client to a Scrum'd project?" in Atlantic Dominion Solutions

Justin Blake posted an update in Atlantic Dominion Solutions on August 04, 2009 23:02:

To anyone experiencing the recent billing problems in Scrum'd

A new release has just been deployed fixing a bug in the billing address portion of the payment gateway code. Please update your billing information. This should fix the problem. We are truly sorry for the hassle this has caused.

See the discussion here.

Justin Blake set one of Justin Blake's replies as an official response to "Unable to complete billing information" in Atlantic Dominion Solutions

Justin Blake replied on August 04, 2009 22:48 to the problem "Unable to complete billing information" in Atlantic Dominion Solutions:

Once again I want to apologize to all of our customers who have been having billing issues, and thank you for your patience while we tracked down the problem.

Due to the fact that our original billing form contained only a drop-down of US-based states, many international customers ended up with a bad billing address saved in our payment gateway.

The form was fixed, but there was also a bug preventing addresses from being updated in our payment gateway. This has now also been fixed.

So to anyone who has experienced billing issues, please go to the Billing Info tab under the Account section and update your billing information and address. Even if you have already done this several times.

Be sure to enter the address exactly as it would appear on your bank statement. Type in your state/province if that is applicable, leave it blank if it is not.

Thanks.

Justin Blake set one of Justin Blake's replies as an official response to "Tripit link doesn't work" in Atlantic Dominion Solutions

Justin Blake replied on August 04, 2009 20:20 to the problem "Tripit link doesn't work" in Atlantic Dominion Solutions:

A new update was just deployed that fixes the remaining known issues with creating and editing expenses linked to tripit items. My apologies for the major inconvenience this has caused in the meantime.

Justin Blake replied on August 03, 2009 22:00 to the problem "Tripit link doesn't work" in Atlantic Dominion Solutions:

We've just deployed an update that fixes some of the issues, but it is still buggy, and you may still continue to see 500 errors. Right now getting those worked out is our top priority.

Justin Blake replied on August 03, 2009 15:55 to the problem "I can't get drag and drop of product backlog into sprint to work!" in Atlantic Dominion Solutions:

A UI update is still on the way. We appreciate the patience on this.

Justin Blake replied on August 03, 2009 15:50 to the problem "TripIt linking problem" in Atlantic Dominion Solutions:

Working on this right now.

Justin Blake replied on August 03, 2009 15:39 to the problem "Showing acceptance criteria on mouse over is flaky" in Atlantic Dominion Solutions:

We've come up with some UI tweaks that will make this a non-issue when they launch.

Justin Blake set one of Justin Blake's replies as an official response to "Yellow post-it help note reappears" in Atlantic Dominion Solutions

Justin Blake replied on July 31, 2009 18:56 to the problem "Yellow post-it help note reappears" in Atlantic Dominion Solutions:

This has been fixed.

Justin Blake set one of Robert Dempsey's replies as an official response to "Currency CHF" in Atlantic Dominion Solutions

Justin Blake marked one of Robert Dempsey's replies in Atlantic Dominion Solutions as useful. Robert Dempsey replied to the question "Currency CHF".

A comment on the problem "Unable to complete billing information" in Atlantic Dominion Solutions:

Hi Mikey. Again, or sincere apologies. We've extended your account for another month while we continue to look into this. Thanks again for your continued patience as we track down what is causing these billing issues for some of our customers. – Justin Blake, on July 28, 2009 15:48

A comment on the problem "Unable to complete billing information" in Atlantic Dominion Solutions:

Tim, you should have access to your account now. – Justin Blake, on July 27, 2009 17:14

A comment on the problem "Unable to complete billing information" in Atlantic Dominion Solutions:

Hi Tim, I'm very sorry about that and I'm letting you back in now, as well as giving you 2 free months for your trouble. We've gotten your emails and it appears there is a different address saved in the payment gateway that isn't being updated with the one you're entering, causing the authorization to fail the address check. We suspect there's a problem with customers who have had their address change since signing up, but we're still looking into it.

You should receive another reply from me very soon letting you know you are back in. – Justin Blake, on July 27, 2009 17:11