Justin Blake's dashboard

Justin Blake marked one of Robert Dempsey's replies in Atlantic Dominion Solutions as useful. Robert Dempsey replied to the question "Currency CHF".

A comment on the problem "Unable to complete billing information" in Atlantic Dominion Solutions:

Hi Mikey. Again, or sincere apologies. We've extended your account for another month while we continue to look into this. Thanks again for your continued patience as we track down what is causing these billing issues for some of our customers. – Justin Blake, on July 28, 2009 15:48

A comment on the problem "Unable to complete billing information" in Atlantic Dominion Solutions:

Tim, you should have access to your account now. – Justin Blake, on July 27, 2009 17:14

A comment on the problem "Unable to complete billing information" in Atlantic Dominion Solutions:

Hi Tim, I'm very sorry about that and I'm letting you back in now, as well as giving you 2 free months for your trouble. We've gotten your emails and it appears there is a different address saved in the payment gateway that isn't being updated with the one you're entering, causing the authorization to fail the address check. We suspect there's a problem with customers who have had their address change since signing up, but we're still looking into it.

You should receive another reply from me very soon letting you know you are back in. – Justin Blake, on July 27, 2009 17:11

Justin Blake replied on July 22, 2009 12:29 to the problem "My suggestions for a better user experience" in Atlantic Dominion Solutions:

Thanks, Flip.

Was it the lack of these changes that kept you from sticking with the app? If you'd like, I can give you an extra couple days on your trial to evaluate the improvements we've made since then. Just let me know what you're subdomain was.

A comment on the problem "Unable to complete billing information" in Atlantic Dominion Solutions:

We're aware of the issues with the CC fields not retaining their values on error and it should be fixed in an upcoming release. Sorry about that.

As for the province, we've modified that so it's no longer required for non-U.S. countries, so go ahead and leave it blank next time and see if that works. Thanks. – Justin Blake, on July 22, 2009 12:19

A comment on the problem "Unable to complete billing information" in Atlantic Dominion Solutions:

What are you entering into the State/Province field? – Justin Blake, on July 22, 2009 02:40

Justin Blake started following the idea "Allow multiple account admins" in Atlantic Dominion Solutions.

Justin Blake started following the problem "Dragging and dropping backlog items is awkward with long production backlogs" in Atlantic Dominion Solutions.

Justin Blake started following the problem "Dragging and dropping backlog items is awkward with long production backlogs" in Atlantic Dominion Solutions.

Justin Blake set one of Justin Blake's replies as an official response to "My suggestions for a better user experience" in Atlantic Dominion Solutions

Justin Blake replied on July 21, 2009 14:00 to the problem "My suggestions for a better user experience" in Atlantic Dominion Solutions:

The "Don't show this again" links have been fixed, and most of the AJAX-only stuff has been stripped out. I don't think the scrum'd app itself is a good place for a scrum tutorial, but we are linking to this support site. If you think something more scrum-specific would be helpful, please do submit it as an idea for voting. I'd like to see what the users think about this. Thanks for all the great feedback!

Justin Blake set one of Justin Blake's replies as an official response to "http://skitch.com/nice-burger/bcrp8/scrum-d" in Atlantic Dominion Solutions

Justin Blake replied on July 21, 2009 13:56 to the problem "http://skitch.com/nice-burger/bcrp8/scrum-d" in Atlantic Dominion Solutions:

This typo has been fixed.

Justin Blake set one of Justin Blake's replies as an official response to "Redirected to Billing Info" in Atlantic Dominion Solutions

Justin Blake replied on July 21, 2009 13:54 to the problem "Redirected to Billing Info" in Atlantic Dominion Solutions:

Discussion of this issue has moved here: http://getsatisfaction.com/atlanticdo...

Justin Blake set one of Justin Blake's replies as an official response to "500 error when signing up." in Atlantic Dominion Solutions

Justin Blake replied on July 21, 2009 13:49 to the problem "500 error when signing up." in Atlantic Dominion Solutions:

This particular signup issue has been fixed.

Justin Blake set one of Justin Blake's replies as an official response to "update billing card still prompts for card after update" in Atlantic Dominion Solutions

Justin Blake replied on July 21, 2009 13:47 to the problem "update billing card still prompts for card after update" in Atlantic Dominion Solutions:

The main problem here was the lack of any error message being displayed if the card approval failed. This has been fixed. Though some people are still having problems with valid cards being declined: http://getsatisfaction.com/atlanticdo...