Justin Blake's dashboard

A comment on the question "We are still locked out of scrumd" in Atlantic Dominion Solutions:

Harm, we've given you a free month of Scrum'd for your hassle. – Justin Blake, on July 02, 2009 21:06

Justin Blake replied on July 02, 2009 21:04 to the problem "Billing info problem (state/province field doesn't update!)" in Atlantic Dominion Solutions:

Sebastien,

We've given you a free month of Scrum'd for your hassle.

Justin Blake set one of Justin Blake's replies as an official response to "Viewing Previous Version of Wiki Allows Access to Other Peoples Wiki Articles" in Atlantic Dominion Solutions

Justin Blake set one of Justin Blake's replies as an official response to "Billing info problem (state/province field doesn't update!)" in Atlantic Dominion Solutions

Justin Blake replied on July 02, 2009 20:56 to the problem "Billing info problem (state/province field doesn't update!)" in Atlantic Dominion Solutions:

Hi Sebastien,

Sorry for the delay on this. We've updated the state drop-down to a State/Province text field so you can enter it in yourself. You should be able to enter your billing information now.

Justin Blake set one of Justin Blake's replies as an official response to "Single user billing problems" in Atlantic Dominion Solutions

Justin Blake replied on July 02, 2009 20:53 to the problem "Single user billing problems" in Atlantic Dominion Solutions:

There was a bug preventing free users from accessing their accounts. This has been fixed. If anyone is still experiencing this problem, please report the issue and include your subdomain. Thanks.

Justin Blake set one of Justin Blake's replies as an official response to "We are still locked out of scrumd" in Atlantic Dominion Solutions

A comment on the question "We are still locked out of scrumd" in Atlantic Dominion Solutions:

Ariejan, I understand and apologize. Are you able to get in now? – Justin Blake, on July 02, 2009 12:45

Justin Blake replied on July 02, 2009 12:40 to the question "We are still locked out of scrumd" in Atlantic Dominion Solutions:

harm,

I've extended your account by 7 days. Are you able to get in?

If so, we've modified the state/province drop-down to be a text field. Please try entering your billing information again and let us know if it is accepted.

Thanks,
Justin

Justin Blake replied on July 02, 2009 12:35 to the question "We are still locked out of scrumd" in Atlantic Dominion Solutions:

harm,

Again, we are very sorry to all of our international customers for the problems we are experiencing with our payment gateway. We are frustrated as well and fixing this is our top priority. Now that I have your subdomain I can extend your payment date so you can get back into scrum'd while we continue to work on this. I'll reply again in a few minutes when that is done.

Ariejan,

Are you on a different account having the same problem? If so, what is your subdomain?

Justin Blake replied on June 30, 2009 16:17 to the problem "Requesting a CSV anywhere on the site results in an internal error 500" in Atlantic Dominion Solutions:

Hi Evan, I'm very sorry you're getting errors, but I'm not sure I understand what you're saying. Could you elaborate on exactly what you're doing when you get the 500 error? Thanks.

Justin Blake replied on June 24, 2009 20:57 to the problem "Redirected to Billing Info" in Atlantic Dominion Solutions:

Hi Kåre,

I believe you previously had an issue with the billing form and we extended your free trial. After that were you ever able to enter your billing information successfully?

Justin Blake replied on June 24, 2009 15:03 to the problem "Single user billing problems" in Atlantic Dominion Solutions:

Hi Moira, are you able to get into your account now?

Justin Blake replied on June 24, 2009 15:02 to the question "Still no love on credit card info" in Atlantic Dominion Solutions:

Hi Todd, are you able to get in to your account now?

Justin Blake replied on June 24, 2009 12:42 to the problem "Redirected to Billing Info" in Atlantic Dominion Solutions:

Sorry about that. I'm looking into it now.

Justin Blake replied on June 24, 2009 12:40 to the question "Still no love on credit card info" in Atlantic Dominion Solutions:

Hi, we're still working on this. Been having issues since the server move.

We'll most definitely give you a pass on this. I will reply again when I've set you up.

Justin Blake replied on June 22, 2009 12:06 to the question "I cannot close sprints (I get exceptions)" in Atlantic Dominion Solutions:

I'm sorry. We're looking into it right now. What is your account's subdomain?

A comment on the problem "Burndown Chart Bug and Feature Request" in Atlantic Dominion Solutions:

Actually I'll be giving these charts a complete overhaul. Expect a new release soon with much more accurate charts. – Justin Blake, on June 11, 2009 19:03

Justin Blake replied on June 11, 2009 18:52 to the problem "Burndown Chart Bug and Feature Request" in Atlantic Dominion Solutions:

It looks like the issue for the sprint burndown chart is that it's using the date that the sprint was actually started (when you actually click "start") rather than the specified start date of the sprint. I am changing this.

For the release burndown chart, it's using the date that the release was created as the first date. I will change this to use the specified start date of the first sprint in the release.