Justin's dashboard

Justin replied on December 06, 2009 17:49 to the question "AM to next day AM bug fixed?" in tweetminer:

Here's a screenshot from andycrash that is not working - more to investigate on this issue. I'm just noting it here so all the follow ups are in one thread.

Justin replied on December 06, 2009 17:45 to the question "AM to next day AM bug fixed?" in tweetminer:

It could be an issue with the server's timezone itself... One way we could prove that would be if it started firing tweets one hour early as well as ended one hour early...

Justin replied on December 06, 2009 16:54 to the question "AM to next day AM bug fixed?" in tweetminer:

That would most likely be a timezone issue, sure it's set correctly? Perhaps you could try using UTC

Justin replied on December 06, 2009 01:21 to the idea "Local Search Results" in tweetminer:

I'm interested to hear what people have to say about it

Justin replied on December 06, 2009 01:20 to the idea "Small & Medium Business Signup / Payment Options" in tweetminer:

Good idea :)

Justin replied on December 05, 2009 22:09 to the question "Changing the way I pay" in tweetminer:

Yes agreed please contact me directly thanks :) Also be sure to send your tweetminer login name

A comment on the question "RSS questions" in tweetminer:

Quick note to let you know I've refunded (in full) all monies paid by you to Tweetminer because I know how annoying it is to pay for a service that doesn't work as expected. Hope this helps with the general TM experience! Cheers, Justin :) – Justin, on December 04, 2009 19:37

Justin replied on December 04, 2009 19:16 to the question "RSS questions" in tweetminer:

To try to avoid this kind of scenario in the future I have changed the "Get Support" link in TweetMiner to point to this page here...

http://getsatisfaction.com/tweetminer/topics/tweetminer_support_and_feedback_options

Justin posted an update in tweetminer on December 04, 2009 19:03:

TweetMiner Support And Feedback Options

• 
  General Support & Feature Requests (Preferred!)
  
  
  
  • 
    If you have a non urgent issue or feature request please report it on this Get Satisfaction forum where it will be dealt with as soon as possible (usually within a few days). Start by clicking "Start a topic" top right (above this message)
    
  
  
  
  




• 
  Urgent Support
  
  
  
  • 
    If you you need urgent support on any issue please send an email to support@tweetminer.net
    
  
  
  
  

The main reason to use this public forum to get support is because when your request is answered it can also help others who come here :)

With that in mind, please have a quick search through these forums to see if your question has already been answered!

Justin replied on December 04, 2009 18:40 to the question "AM to next day AM bug fixed?" in tweetminer:

In theory that should work now using the fine tune stuff. Set each day to start at 9AM and finish at 2AM.

Please can you let me know if you try it and if there are any issues.

A comment on the question "RSS questions" in tweetminer:

Quick note to anyone looking at this thread at some point in the future. Tweetminer will probably have implemented multi columns by the time you google this - and if you have any urgent support issues please send an email to support@tweetminer.net get a prompt response! :) – Justin, on December 04, 2009 18:21

Justin replied on December 04, 2009 18:18 to the question "RSS questions" in tweetminer:

No problem at all. Thanks for your custom.

Justin replied on December 04, 2009 18:13 to the problem "RTs and Replies - Twitter Filter Issue" in tweetminer:

I must say I'm kind of flummoxed myself. I will send this post out to tweetminers and see if they have any ideas what's going on. Is it an issue that needs to be fixed with Tweetminer do you think?

Justin replied on December 04, 2009 18:10 to the problem "Why am I getting 'invalid email' while trying to sign up for Tweetminer?" in tweetminer:

Sorry for taking so long to get back. Please can you send your required email and login to support@tweetminer.net and I will set it up for you.

Justin replied on December 04, 2009 18:09 to the problem "Scheduled rolling posts don't get posted." in tweetminer:

Apologies for taking so long to get back about this. I shoudl have looked in and followed this up but was so busy with other commitments.

If you would like this fixed please send an email to support@tweetminer.net with your login details. The most likely reason is that the rolling schedule is paused in the settings screen from an update I pushed through around the time you posted this. If that is the case you can click settings and un-check the pause rolling schedule box.

Also, this will work on the free version so it's no problem for you to cancel the subscription as requested in your later post.

Justin replied on December 04, 2009 18:03 to the problem "Why was someone who I really don't even know that well asking me to promote?" in tweetminer:

On the signup page there is very clear instructions that you can contact me directly by sending an email to support@tweetminer.net (so you didnt need to use this service)

I will try to make that more clear on the site.

Regarding your other comments/thoughts - Tweetminer can be used for completely free for as long as you want. There are certain limitations (250 API calls per day and 25 schedule tweets month)

But, we have plenty of free users who find that enough. In fact, of the 1946 users who use tweetminer 1892 use it for free - only 52 pay (as of right now)

So, given that Tweetminer is a business I'm not quite sure what is wrong with our approach.

1) We offer the tool for free
2) Then once per session we say, if you like it, perhaps you could consider a upgrading (but we don't force an upgrade, and it is one click to remove the box)

Further more, Tweetminer is a radically transparent company where absolutely everything we do is made public on our stats page: http://tweetminer.net/stats

Also, the ongoing business decisions and motivations of tweetminer are openly and frankly discussed weekly on the my tech podcast http://techzinglive.com

I/we literally have nothing to hide, the entire business is laid bare every step of the way!

Not exactly sure what part of tweetminer is bad, or slippery?

Justin replied on December 04, 2009 17:51 to the question "How do I schedule a tweet to go out every Monday at 9am?" in tweetminer:

We will be putting together a detailed FAQ about the rolling schedule I will post a link here when it's done.

Justin replied on December 04, 2009 17:50 to the question "Need clarification on rolling schedule fine tuning" in tweetminer:

The estimation doesn't understand the time window, so you essentially have to ignore it when using time window stuff. Until l I code it to be a bit cleverer.

Justin replied on December 04, 2009 17:48 to the question "Where is the "Get Support" link that brings you to this website?" in tweetminer:

Yup back :)

Justin replied on December 04, 2009 17:48 to the problem "Rolling schedule tweets not being published to stream" in tweetminer:

This is working now right?! I think it was a very brief snaffu when rackspace cron stopped working.